“Temu is not trustworthy at all. I've never received my free gifts and prices change when you have to pay. Quality of the items is mostly terrible. Then you cannot return them. Horrible experience. Amazon is safer for sure.”
“One star.
Item arrived broken. I reported it immediately with photos and video. I followed every instruction and returned the item. UPS shows the package in transit and scanned. Support keeps repeating that they will not refund until they inspect it. No timeline. No accountability. No supervisor ownership.
I asked them to process the refund now since the carrier has the package and the item arrived damaged. Their response did not change after multiple chats. I am now out both the product and the money.
This has been a frustrating waste of time for what should be a simple refund. I will file complaints with the Federal Trade Commission and the Better Business Bureau and dispute the charge with my card issuer if this is not resolved immediately.
If you are considering ordering here, be aware that returns and refunds may be slow and scripted. Pay with a credit card, keep screenshots, and track your return.
I will update this review if a full refund is issued promptly, including shipping and taxes.”
“Do not buy any large items from Temu and as for me I won't be buying anything from them ever again! I purchased an electric scooter for $163.47 . Upon recording the scooter I opened the box to it out to look at it. Noticed it was cheaply made and immediately repacked it With an all its package materials. Never charged the scooter never ride the scooter and I returned it within a 7 day period of receiving. The merchant created a lie stating I returned the scooter with a defective charging cord. Which is outer hard to do on my behalf, it means they sold me a scooter with a defective cord if this is true. Long story short the merch's merchant only granted a partial refund of $82.43 I spent two months trying to appeal this claim to PayPal and Temu. Temu initially without considering the return tuned frame just ruled in favor of the merchant stating I needed to get the remainder of my refund from PayPal. PayPal was like they were paid them in full, Temu I'd responsible for refunding the remainder of your money. When I submitted the claim back to Temu they condoned the merchants fraudulent practices and did not even process my complaint and grievance against the merchant to have them removed as a seller. So basically I paid $163 for a brand new scooter that I returned brand new and I was NEVER REFUNDED MY MONEY FULLY but the merchant received the scooter back in the same condition he sold it to me. Long story short save your money and don't purchase anything if value from Temu their customer service is trash and their merchants can be dishonest.”
“Temu used to be a really good seller as far as easy shopping and easy check out. Now it is so complicated you have no idea what's what. If they ship at local warehouses than free shipping is not included. come to find out no matter how much you try and get to the required $25 you never get there because items are shipped here and there and the customer has no idea until after they have looked and looked for items and filled their cart and it finally tells you to add more because you can't check out with $25 then $40 etc. I won't be shopping Temu until they go back to what it was a year ago. Good luck”
“Temu used to be a really good seller as far as easy shopping and easy check out. Now it is so complicated you have no idea what's what. If they ship at local warehouses than free shipping is not included. come to find out no matter how much you try and get to the required $25 you never get there because items are shipped here and there and the customer has no idea until after they have looked and looked for items and filled their cart and it finally tells you to add more because you can't check out with $25 then $40 etc. I won't be shopping Temu until they go back to what it was a year ago. Good luck”
“Temu is very very bad services my oder was odered 12 days finished but still they didn't delivered why .
They saying me tomorrow and tomorrow what isthis”
“I think Temu is a joke they will not help me or tell me what happened to two of my orders all they did was refund me so I will know longer but from then they suck!!!!!!!!!”
“Temu is a not very good on their word. They offer you coupons, but then turn around and charge you. Be careful using Temu.
And, when use the chat feature, it says the same thing over, and over, and over again. How frustrating.”
“Absolute cheap quality. Do not use this organisation, waste of time and money. I am so angry and disappointed with everything I have purchased the pictures look fantastic and then you wait a week to receive the product and when you get them and they look cheap. Then you try to contact a seller, which you cannot contact them then you try to contact Temu and you have to speak to a robot. I’ve had bad experience. I’m really annoyed.”
“i really love shopping on temu, its a great site to plan any party as they have everything. they have amazing items, always arrives on time or very often even earlier. the returns and refunds work great always easy.”
“I ordered 50 Peony bulbs. They were advertised as bulbs and when i got the package today it is a package of seeds. Paying shipping and tax on thi is a joke.”
“As many others have said Temu has very deceptive promotional gimmicks. I tried chatting with them about this, but I think they did their best to try and confuse me more. Needless to say they did not come through on the promotional items even after purchasing the additional items required.
Once I get items purchased, my wife and I will both be canceling accounts.
Can no longer do business with a very deceptive company.”
“They are a joke!! I was constantly getting ads telling me to click the ad for a free tablet.....eventually I clicked on it. I had to order around £18 worth of goods to get my "free" tablet. Having spent this money I still DID NOT receive my free tablet!!! What a con!!”
