“Temu, always sents emails saying that you have a reward of certain dollars but never get that. I lost my money by thinking that I will get the free gifts but never received any. Till you check out it says you have everything free but pay this much. That is cheating. If you say free give us then why is there always a catch to it. Some of the items are ok, but some look very very cheap and can't use them at all. Please improve the quality of garments you sell. Some people want to buy because they can't afford to buy outside. But sometimes your quality is very very poor please improve. Please stop sending emails every second.”
“I have resisted TEMU since t's beginning, mostly due to reviews. I finally gave in an ordered 6 items under promotion. Without exception, every item was of markedly less quality than pictured and advertised. I had heard this from others who have personally used TEMU.
If the items were as represented, I would have remained a customer. After this experience, I'll stick to better products on other online services. I was so hopeful ...”
“Poor communication and nothing was delivered on time. Send way too many emails notifying you that they're going to be delayed I will stick with Ali Express!”
“Ordered something I needed for my trip, is getting here one day after I have to leave and that was after it was already late. Very very very disappointed! You can't rely on anything coming even close to a later delivery date.”
“I was told over 2 weeks ago that I was getting a $20.00 credit for a problem they admitted to. Well they also told me twice that it had to be reviewed and I would likely get the credit. Over two weeks later and nothing, also seems strange that no one knows what I'm talking about. This company is horrible and a joke.”
“I was tricked into ordering. I SPUN THE WHEEL and was suppose to recieve free items which I spent alot of time picking. I would receive the free items if I spent a certain amount first. So I spent more time picking 3 items to buy. I received those but none of the free items I had chosen.
Not falling for that again. I'm done!”
“There is a young lady working there who changed my postal service from USPS to yanwen it caused problems for me yanwen leaves my packages outside. She said she fixed it long time ago and she did not and I'm having trouble getting my packages because of her . And if you order clothes they don't fit and if you order anything else sometimes it's not like it's shown on the website .”
“I ordered items from Temu on 11/02/25 (R486) & 17/02/25 (R79).
I cancelled the orders and was told by Temu that i have been refunded.
Those refunds are nowhere to be found, neither in my bank account or in my Temu credits.
Your chatline is an AI response that just keep on repeating "Yoy have been refunded on 11/02 & 17/02"
WHERE IS MY REFUNDS
See proof of account transactions.”
“Still waiting for several small things. Shelf dividers, display shelves and the list goes on. Decided only way is find other sites. Amazon is more reliable. You may pay more but you can mke returns.”
“Es un timo total , lo que pedí no se corresponde en absoluto con lo recibido, después de retrasarse un montón , pero no intentaré devolverlo , porque viendo las reseñas ,se que no me devolveran el dinero.
Deberia ser ilegal
Nada que ver con Shein , donde te hacen las devoluciones correctamente”
“Worst customer service ever! Customer Service Reps sound like broken records, offering fake apologies, but no problem resolution. No option to speak to someone higher up to sort things out, because they're always "busy" and NEVER available. Don't get sucked in like I did. Save your money and go elsewhere!”
“Gave me a refund of 8.00, then on another order I cancelled of 16.74, so now they have MY money 23.74 but can’t get to it to spend it. Angry, want MY money”
“it's not the first time when TEMU writes off BOTH the credit balance and charges from the account although the amount is with the credit balance amount. They even don't wanna investigate the issues. Just double charge(((
It really sucks...”
“I ordered jeans from this company and the jean material appears to look a certain way and when you receive the product the material is very poor, they look like something used from the thrift store.”
“I would give it a zero if I could. They always offer free stuff but they never ever ever come through with it.
I'm done with them again. I keep falling for it. And it never ever does what it says.”
