“Absolute disaster! Do not order! Order arrived more than a week late and upon initiating a return of items worth more than 700 AED, the courier service simply does not bother to collect the order (despite having reached out to the courier company and Temu multiple times to ensure the timely collection of the return package). As return window is about to close, I received an email from Temu saying if the package will not be returned, the amount won't be refunded.”
“I bought a little laptop table to study in bed. The legs didn't have good balance and was leaning on ones side, so I returned it. I returned it on June 16 and I have constantly keep track of my refund. The last time I viewed my return details was today and they say your refund issued and you should receive your refund by June 28-July 12. I shouldn't take this long! That's just not right! Temu may have a lot of cheap stuff but I hate their agressive marketing strategies that sometimes I feel like it is harrassment. Thanks.”
“Two times recently , didn’t get the item that was ordered! Similar, but not what was advertised ! Tried to get refund , in both cases , was denied tefund ! Too many hoops to jump through when it was their fault fir sending wrong item ! Their third party stores are the main problem , but temu should want to keep good customers , though instead of recognizing the mistakes of their sellers , side with the stores , not their customers when they knew the wrong items were sent ! Not happy with temu ,been with them , buying stuff and spending money for quite some time , then , over past month , or so , they totally let me down ! They lost a great customer !”
“This company is not responsible for correct delivery. Their shipping partners like gofo express delivers to wrong address, and Temu takes no responsibility or commit to refund the customer. Do not recommend.”
“Like the clothes . Only problem I have is they should use plus size models for the plus size clothing. So we can actually see how it will look on us. Using skinny models doesn't help us to know if it will look good on us.”
“All I wanted was a $3 paper towel holder and I was taken on a wild ride if free spins and bonus prizes and when I went to review the final cost it had already charged me $100. I immediately went for a refund and got $80. I had to navigate the site to find the live chat help line where I eventually got the rest of my money back and was told my order was split in two somehow. I have now deleted the app and will never use it again.”
“Placed an order 5 weeks ago, still nothing has been delivered. Said van had broken down now saying items being taken back to warehouse. Pleased I used PayPal.”
“Absolutely horrendous. Ever since they switched to local warehouse it has been nothing but headaches. Not receiving orders. Not keeping up with tracking and refusing to refund unless you dispute with cc company or with the BBB. Their escalation team needs to be fired. They do not investigate anything. I hope they shut down.”
“Do not trust the ‘promotions’. They say you get items for 0.01$ once you buy a certain amount of other stuff, but do not ever send you those bonus products. It is a scam to get you to buy all the extra stuff”
“I ordered a vase and they put ii in the lobby of my building it was stolen I never received it, there logistic company's are by far the worst. And they denied my refund. People still they suppose to come to your door with packages, they lost a loyal customer. They don't have to worry about me anymore. If you thinking about ordering from them DONT. GO ELSEWHERE. IVE COMPLAIN TO THEM SENT EMAILS AND CALKED THE LOGISTICS company nothing is being corrected, think twice about ordering from them.”
“Temu is deceptive and untrustworthy. I did one of their promotions and was forced to purchase items in order to receive the promotion. I still did NOT receive the promotion items I picked. No "free" gift, either. The item that was sent was of the cheapest quality I've ever seen. It didn't even set up before breaking. I do not suggest that anyone use Temu.”
“I ordered a vacuum cleaner from Temu and one of the prongs broke off into the socket, I contacted the seller in which they were to reship me another. Then Temu emailed me saying the seller denied my request, I sent pictures of the defect but Temu did nothing to help, Temu is a bunch of junk. I Done with them”
“Fraud Alert – Be Cautious!
Be careful with this seller on Temu. Do not leave your card or bank information attached to your account. They sent me merchandise I never ordered and withdrew money from my account without my authorization.”
“Absolutely worst customer service ever. Delivering my product to the wrong address. On the phone for day is trying to rectify the problem. Stay away from this company.”
“When my cash withdrawal was denied and my account access suddenly restricted, I feared the worst. It's a common issue, and I understand why people lose faith in platforms. But thanks to Mrs. Mercy and her amazing support team, I was able to recover my funds and regain confidence in the process”
“When my cash withdrawal was denied and my account access suddenly restricted, I feared the worst. It's a common issue, and I understand why people lose faith in platforms. But thanks to Mrs. Mercy and her amazing support team, I was able to recover my funds and regain confidence in the process”
