“My package was delivered to the wrong address. After providing multiple pieces of proof to Temu, they still won't refund my missing package. I had to talk to FedEx, the seller, and Temu "customer service"..and they still won't resolve my problem. Do not use this service unless you want them to steal from you too. The picture shows it being delivered to a house that is not mine.”
“Be very careful ordering from this company. Read descriptions and note sizes. They will ship items that are not what was represented in their ads. Forget about the discounted and free items- thought I was getting numerous free items- none ever arrived. Too many games and promises - never received. Also most clothes and shoes are very low quality. They will also pester you endlessly once you order from them- probably not worth doing business with them.”
“The app tricks you into spending money with a promis of cash back or free items upon purchase with a minimum $20 spend purchase. Then, after you make the purchase, they change the amount of purchase necessary to reach the payout amount. And they have you on a time limit to pick out your items so you have to rush through the items. They told me with what I already had in my account I only had to make a $20 purchase to get $100 cash payout then after I made the purchase they raised the amount I needed to purchase to get the payout. This app pressures you to make purchase with offers they never intend to honor.”
“I went to purchase some items and i spun a wheel and won some free items. Then I was told that i had to make a regular purchase to get the free items. Once I made that regular purchase, the free items disappeared. Temu has too many tricks and I prefer to buy from Shein who is much more reliable and ethical. I cancelled the order. I have made previous purchases in the past but not liking the shenanigans.”
“Either during or after you place an order, they send you a game. I won a gift so they gave me choice. I picked what I wanted and then they I had to spend more to get my free gift. What a deceitful lie. Otherwise ordering is easy. The quality is good. Just don’t waste your time on the games.”
“Most of goods are ok but their delivery service is disgraceful. Asked for home delivery but my goods were delivered to the wrong address despite talking to delivery service. The last 2 times my goods were delivered to shops that were so far I had to take a taxi. Will not order again unless I get assurance for true home delivery. My friends feel the same”
“Prices have been going up for a while now, and shipping times seem to be getting longer each time I order. No longer worth it to shop with Temu. Guess I am going back to Amazon & Walmart.”
“I never had any issues until now. Now neither TEMU or the famous carrier is taking responsibility for anything. They just want me to wait 7 more days (I already paid my credit card) to ask for a refund and who knows how many days I will have to wait to get the refund if I do receive it. I have three more orders on the way the total of the five around CAD 700+ dollars and NO ONE is assuring me anything. They give you 5 dollar credit back like that will substitute the items I WANTED and that is why I ordered them and now they are either sold out or MORE EXPENSIVE. I guess I should have NEVER leave Amazon for this company.”
“Massive warehouse with very little controls - sometimes you receive your full order, other times things missing - but the automated customer service system sends you round in continuous circles so no way to get refunded. Even the things you do receive invariably break within a few uses. Just rubbish, I won’t be using again.”
“I have had back to back issues with my last 3 orders i placed on temu. These orders total over $1000. When first contacting support in regards to getting an update on my delivery, the rep i spoke with was rude, belittling, and absolutely disregarded everything I was upset about. When I attempted to escalate it to his supervisor he took it upun himself to refund my order back to a payment method I have no access to. And after creating a ticket and attempting for any support in how this was all handled, was told to basically deal with it and nothing can be done. By far the most horrible experience I have had with any business. Will be deleting my account after my last attempt to get suppor”
“I purchased some house slippers in January 2025 and in only 3 months they have already come apart. Practically the quality of everything I’ve ordered from Temu is very poor.”
“Lately I order two women’s shirts. I ordered large. The shirts looked nothing like the pictures and are so small, a 6 year old could wear them. Their clothes are crappy. Don’t waste your money”
