“Poor customer service. Items they claim are shipped are not. The items lately since it's been now local are even more do cheep with a higher price tag. I have credit with them and it's been a nightmare to get my things that are ordered. Once I ask for things not to ship because they do not send them all of a sudden they create a shipment but they do not ship it. I ask the customer service representative but they will not give me a clear answer. I'm done with temu and glad I got out of this mess with them not owing me much money. It's not worth the hastle.”
“Now that they are charging ridiculous shipping prices and taxes I am no longer interested. I will stick to Shein! Same two items on Shein cost me $36 on Temu after shipping and tax was $47.”
“They will not give your money back when you return things by saying “items are missing”. And then they open a ticket and keep sending same msgs to wait for 2-3 days again and again without actually doing anything.
Then i called after 30 days and then they opened another ticket and still nothing. Horrible looting ….”
“Their shipping charges are now BS no thank you. I have spent so much money with them but when the shipping is half the amount of an item I might as well get it elsewhere.”
“I have tried numerous times to speak to a live person with no answer. You are charging shipping fees on all orders now and when I canceled immediately I did not receive the correct credit amount.”
“im gonna stop ordering in temu, coz, they start to charged for shipping now, every item have $2.99 shipping, even the free stuff, omg, its free but wow, $2.99 shipping, thats crazy, its like u bought it and they're like wish.com now, shipping is not free anymore, will stop ordering and they getting expensive now too”
“I love shopping at Temu and received things that are very nice! But lately I’ve been getting things like I received a $130.00 in Temu credit but when I go to redeem it it’s going out of my bank account. Don’t tell us that we have a credit but we have to spend an amount that is set by you. A credit is a credit no strings attached”
“I love shopping at Temu and received things that are very nice! But lately I’ve been getting things like I received a $130.00 in Temu credit but when I go to redeem it it’s going out of my bank account. Don’t tell us that we have a credit but we have to spend an amount that is set by you. A credit is a credit no strings attached”
“I’ve ordered a few things from ya’ll and almost everytime ya’ll have got the wrong zip code for the address and I either didn’t recieve the product and someone else did or I recieved it late! If it happens with the last things I ordered you are not getting my business again! That’s all I have to say”
“I have received a few things and only the black and white shirt is good. Rest of the items are of poor quality!!!!!!! The hand machine to crush garlic is almost broken because it is made up of poor soft plastic!!!! Small purse is of such poor quality!!! How can you sell such cheap items?”
“Extreme difficulties signing in so I can’t shop at all, and now my details are irretrievable….. the most frustrating experience ever on any internet sales site”
“Do not believe all these rave reviews about Temu. Most are probably fake, just like their products. They have no QC & no custom service, although they act as if they care. Stay clear”
“You lie to customers about free items, you even go as far to have the customer pick out a free item, spin the wheel, confirm their address for shipping, and they don't get a free gift, after spending over $200 in orders with your company. Then you try to appeal to their frustration by offering a $15 credit towards their next purchase, the same way you offer them all the other gifts. I uninstalled the temu app, and I will not do business with a company that insists on treating its customers poorly. I will encourage my family members to no longer use your company.”
