“First time around first account I made close to a $200 order never received never got a refund nothing chalked it up as a loss create another account now I placed an order and I get it similar to wish the timing is not great but the estimated time is between the 17th and 27th of this month I get it's not the 27th until Monday but my local postal service told me on the phone that timu doesn't guarantee that I will get my package until the 31st of this month at the earliest that doesn't fit their guidelines of how many days tops and when I called timu's customer service the woman every time I would try to ask a question she would over talk me and when I set boundaries and repeated my question or my statement she acted like I didn't say anything they should not have customer service reps that don't know what they're doing cuz she didn't know anything and didn't verify anything didn't validate how I felt about this issue or anything just like US postal service they passed the bucket right back to The postal service oh it's not on us it's on them I don't know what to believe but this is the second time that something to my disliking happened with timu and I don't appreciate it”
“I ordered a long john outfit shirt and pants, never got shirt. Other long john pants came with hole in crotch and not for man use. pants for me were way short and their measurements were a lie. When I tried to complain they told me I was a liar and refused to even let me return them. Spent $40 wow. Use shein or wish.”
“I ordered 2 items before Christmas... Tried to get problem resolved with no luck.... Temu is a rip-off... They claimed my items was delivered but yet I received nothing... They wouldn't help at all....My family and Friends have vowed to never use temu again... They really tried to screw my kids Christmas up.. but thankfully Walmart was there to help ... Temu is a fraudulent company that will never get my not my friends and family business ever again...”
“This was a great website. Many bargain prices for quality items. Beware. Some delivery companies will take pictures of your home including your address and front door and post it on the web page. Temu will not remove these! Information and security will be at risk. You will have to hire a lawyer. I suggest shopping somewhere else from now on.”
“Very poor support. When you tell support the item was not delivered, they want a proof of photo and send documentation validating that it is not delivered. NEVER AGAIN DEAL WITH TEMU.”
“I played a game throut their earn credits and free gifts. Did everything I was supposed to and in my opinion I got screwed. They didn't Cleary clarify to me why I didn't get the free gift. Be careful when playing the games in my opinion.”
“I have spent over 4 1/2 hours total on three separate calls because of errors made by Temu, and absolutely wasted my time because they did not honor any of their previous agreements that we’re made by previous representatives. I have made over 120 orders and they still do not treat me as a repeat buyer. They are getting very close to loosing a customer on a permanent basis. I am VERY DISSATISFIED with their customer service. A thousand apologies does not make up for all of their mistakes m.”
“I do not recommend buying through this. It takes them a long time to send the order. When it arrives in the destination country, they send it via an incompetent, very slow package, which has problems with putting it in the box every now and then. They do not put it in, they do not write a reason, at most they just send you a message that they will deliver it another day. I have been waiting for the shipment for more than 4 days, which the package cannot deliver. Most sellers also sell poor quality goods. The agents are also unserious, they do not know, they do not want to answer a simple question, I am writing from the point, about something else.”
“Ive had nothing but empty promises and mailbox dealing with temu! I have yet to recieve any of my packages i paid for from this so called company! This is nothing short of a scam 100%. From the bait and switch adds to the actual orders placed and paid for. Nothing about this business is professional. After never recieving any of my orders from TEMU, i attempted to have at least my money returned because i obviously wasnt going to get my order? And i was told they couldnt issue a refund or ship my order due to my packages shoowing delivered?!!! Im posative i never recieved them just as im posative about a class action lawsuit against TEMU in the near future. PLEASE DONT GIVE AWAY YOUR HARD EARNED MONEY TO THESE SCAMMERS”
“I have ordered 5 different things and haven't received any of my products all they tell me is that it's delay after delay and then they say they wanna offer me this and that but only if i order 2 more products or 5 more ect...this site misleads and mis advertises only to convince you to spend more money....I'm still waiting on my products and they won't fix the problem because they don't care.”
“Love this site. Fast fashion is stylish and fun. Lots of other gift and household items. At the price point of course the clothes are not the best quality but I never expected to get more than one season out of them before donating to charity.I do not understand the low rating other than it takes awhile to get to you as it comes directly from China.Never had a size issue either..Try ordering I or 2 items at first and judge for yourself.However if you are looking for quality shop at Macys other higher end stores. 4 stars because of long shipping times on most items.”
“Really appreciate going back just after lunch quick stop going home but not quiet might have been in bed with me for lunch with the boys and kids and kids visit Christmas you can subscribe hugs bubs HHS HHD HHD had jhfyhd ok JBH by bus journeys in”
“Temu was an online site where one could get bargains and their products were value for money, this fact does not apply to todays TEMU, prices have soared, minimum spend is now 20€ and most of their products are of low quality and have no comparison to the photos advertised. The photos are misleading. ALIEXPRESS have the same items for almost half the price. ALIEXPRESS has also tremendously improved their delivery time, before having to wait >1 month, now you get your items within 15 days. I have stopped buying from TEMU, I have ordered all together from TEMU well over 3000€ in the last 2 years but not happy with their quality and their service, so I have gone over to ALIEXPRESS. Much better service.”
“Temu is allowing my stolen card information to be used to create orders from An account other than mine. I asked them to research All purchases related to my card, who ordered them and where it eas shipped. Not hard to fdo. Ive requested this about 5 times, and esch time they reply that the transaction eas legit via generic, prewriitten enail. There is no explanation on how they reached fhis conclusion.
Im hiring a lawyer to start a class action lawsuit and will be making thst announcement on TilTok and Instagram so that others may join in. DO NOT ORDER FROM THIS COMPANY. THEY ARE OUT TO RIP OFF AMERICAS AND DON'T STAND BEHIND THEIR WRITTEN POLICY TO PROTECT YOUR FINANCIAL INFORMATION.. CROOKS AND THIEVES”
“I placed an order on temu and I never received my package. Temu send it to the wrong address. It said it was delivered but the photo the delivery person took had someone else's information. I would give this app a 0 .”
“4 orders not worth the cost cheap flimsy will not purchase from Temu again advertised on internet altogether different of what you expect to receive Use Amazon or Capital to do a purchase”
“disappointed with this junk. I made ONE order and they send me two of the same so they charged me TWICE. They are very irresponsible that way. DO NOT USE AGAIN.”
