“I purchased a soda stream . Supposed to get the machine a soda bottle and CO2 cylinder, was missing the most expensive part CO2 cylinder. Asked if they could fix issue nothing”
“They are west of your time and they are worst of the worst online app I have encountered in my whole entire life,, so I download the app I paid for the subscription $19.98 Everything looks perfect. I added a lot of items in my shopping cart.
I was trying to make the purchase same card that they accept for subscription. They get refused to buy items. I have to go and use my Apple Card to purchase this items after I make couple purchases they hold my entire purchase order for a verification so I send them all the verifications I sent them my ID. They still don’t like it. After two days of calling trying to resolve this problem, I couldn’t get to the bottom of it as you can call their customer service but no one is a specialized on payments. There is a department. They only send on emails for them. They cannot talk to anyone on the payment department, they are in China.
For three days trying to get someone from the payment department to solve my problem and I couldn’t.
It’s like what’s your name and you say my name is John , They said we are not convinced John give us more proof you send them your ID send them your Social Security card. You give them everything that prove your job and they still say we’re not convinced this is how it is.
This is weird I ever encounter in my life
Every website they will die and service you for your business and their website just kicking you out because they are not convinced.
Someone behind bars just accept payments and does not take them a moment to call and try to identify while just one purchase was cleared and it was not good enough for them to prove the other purchases so I have to go after three days of fighting and calling them consistently I have Refund all of them.”
“Customers never save your card number on Temu my card got Compromise twice it’s not a good site to save your card number on because if you do, it will inconvenience you there’s no security at all for it to happen to me twice very much inconvenience”
“Used to be good, you got what you paid for and even better than expected sometimes but has gone downhill in the last year. Items are now the same cost or higher for lower quality than what can be purchased on Amazon. The customer service is a joke and if items are missing or only partially received you're on your own. Remember to dispute your credit card charge instead of trying to get help from these idiots and save yourself a lot of time. Also wish.com now offers free shipping so go there instead.”
“How do you get so many negative reviews and still be able to operate? Oh wait if you pay for advertising Google will pretty much let you do what you want. I've had mostly negative experiences with Temu. They have a bot set up with standard " were sorry u had negative experience with our site,Yada Yada yada" We will continue to scam you though because our platform (Google) will let continue to lie and give at best blah customer service🤣 because we give them money for advertising. What infuriates me is there's no accountability on ANYONES part. Google contact the developer.They developer may or MAY NOT respond. Google "oh well theirs nothing we can do" Now if they read this the have three preset responses that click the appropriate bur our pre recorded response. The BBB is a total joke. And news agencies don't seam to give a f@#😤k either.”
“Incredibly cheap piece of trash, packed in even cheaper plastic envelope. Bag arrived torn, and item twisted into a tin pretzel. I’ll never order from them again. Bogus description of item.”
“Purchased my first item with Temu a few days ago, however when I went back into app to make a second purchase a few days later there is a €25 minimum spend. Tried to get it removed but it a no go. They reel you in. Won't bother purchasing again from this app”
“Past orders were received on time, but my last order was placed on August 3 and they split the order in 5 different orders. It has been an nightmare. I received the first order which was one item. Then another one item and so on...the last order was a bulk order which I keep getting emails with tracking, but tracking is not updated and the order keeps getting delayed :( I don't know if I will continue to buy with such a bad experience. Chatting is awful as it is a computer generated chat!”
“I was window shopping , as I do alot on other sites. I put things in my cart, then go back and delete some or all the things I looked. Well TEMU, terrible company got all the items I was looking at and my bank notified me of a $765.00 charge for garden planters. I Immediately contact UPS and TEMU and said to cancel this order a d UPS was told I would refuse the shipment that hadn't been shipped. TEMU and UPS had plenty of notice with in 1 hour of the alleged purchase. My bank called and asked If I authorized this transaction. They were informed no. Stay away from this scam company. Read BBB reviews. I only had downloaded the app to window shop. I unsubscribe Immediately when I saw what they had done. No orders were placed they saw a large order from my cart andcsentbtyem even after I canceled everything. NOTIFIED WITHIN ONE HOUR
1.TEMU
2.MY BANK
3. UPS. HADNT SHIPPED YET AND DIDNT SHIP FORV4 DAYS. PLENTY OF TIME TO CANCEL ORDER.”
“I'm so upset I can't believe it. I was looking at the items that I eventually want to buy and suddenly I n appears on my card and as if I were to charge it to pay. When I asked to see it, it was already paid and with 3 things. without me signing up, which is normally necessary. that's all frode. they just lost a customer and my entire family. you send my money back”
“Very poor quality products. Don't waist your time and money. Non of electrical products have plugs. They are with wires to charge. For exapmle juice blender, wire is very short poor, weak, that I don't think it's going to work for long time. And you still need to buy special plug for connection to electricity. Items don't look like advertised. Pictures are well photoshoped.”
“Temu is misleading clients saying u have been rewarded I.e.R400.00 or whatever amount do pick items to get your rewards so u think that when u select items that when u will receive that rewarded amount and to continue but they don't give u a final option to make sure that what u picked is what u want and to see what the amount is for the goods they just proceed and process the order and take money from your account without me receiving an otp to confirm that iam satisfied with the order. This happened today and I canceled the order immediately and they promised to refund me. The amount. Iam waiting to see when will they refund ne.”
“I HAVE BEEN ORDERING FROM TEMU FOR ABOUT A YEAR NOW. AT THE BEGINNING IT WAS VERY GOOD SAVINGS. THEN THE GAMES STARTED: SPIN THE WHEEL FOR THIS MUCH SAVINGS ON YOUR NEXT ORDER, BUT WAIT, NO. COME TO FIND OUT YOU HAVE TO MEET SOME THRESH HOLD BEFORE THERE IS EVER A COUPON GIVEN. BUT IF YOU PLAY THE GAME AND GET THE COUPON MAGICALLY THE AMOUNT YOU PUT IN YOUR CART ALEADY INCLUDES THE $$ OFF FOR THE COUPON. SO NOT REALLY ANY MONY OFF. THIS IS ALL BS BECAUSE YOU CAN GO ON AT ANYTIME AND FIND THE SAME ITEM LISTED FOR THE AMOUNT LISTED WITH NO COUPON. EVERYTIME YOU OPEN THE APP THE "YOU QUALIFIED FOR ANOTHER COUPON GAME STARTS, AND OH, IT IS NEVER THE THINGS YOU HAVE BEEN LOOKING AT OR THINGS IN YOUR CART. IT IS THINGS YOU COULD CARE LESS ABOUT, AND YOU CANNOT SELECT A CATAGORY DURING COUPON MANIA. THE PRICES HAVE CONTINUED TO RISE, JUST LIKE AMAZON SO I FIND IT IS JUST BETTER TO ORDER FROM WALMART. AT LEAST THEIR PRICES ARE SAME LOW PRICES EVERYDAY.”
“I tried to get refund for an item because I ordered 2 but sent only one, so after had a hard time finding how to contact them, they not checked in details , so never gave me a solution, just offered to re order and pay again for it , also those products are piece of junk! BE AWARE!!!”
“They're basically a dollar store. Don't have high expectations and you'll be fine. My go to place for party supplies and kids shoes (their tshirts are usually a no for me).
I've always looked at reviews and photos and 90% of my experiences have been great and those experiences made up for the few hiccups. But I could always contact temu for issues, such as broken items.”
“I have ordered from temu several times never had an issue until last month I ordered my granddaughter 5 outfits for school time came for them to be delivered they were a no show I contacted temu they issued a 5 dollar credit and said the clothes should be on the way the clothes never showed and they issued a refund so I reordered and then placed a second order after this one and now I'm getting messages on both of them that both orders haven't been shipped yet something about logistics so now I'm starting to wonder if I will get these orders”
“Timu is the worst place I have ever shopped at tonight. I went in there and they gave me a coupon for $400. Needless to say I spent 500 thinking I’d only have to pay the $68 that was left that didn’t happen. I will never use Timu again, there are fraud and if I had enough people, I do a class action suit and I don’t write very many reviews but this is ridiculous. So now I owe another company $500. What a rip off they lie lie lie it’s very horrific when you’re trying or you’re thinking you have 400 to spend and you don’t , I’m sick of companies ripping everybody off so it’s time to call my lawyer and sue them misrepresentation I will never buy anything again and I will get my 500 and I’m going to send back things that they doubled and triple me on they keep sending me stuff and then they tell me I owe it when they tell me it’s free unbelievable don’t ever use boycott from China, but the phone number I got was from Fontana and I will be calling them in the morning”
