“Ordered a 4 pack of Christmas artificial tree wreaths for my staircase and only received ONE. Paid $45 for ONE BROKEN wreath. No response back, nothing.”
“Temu should be shut down. The constant false advertising and misleading of customers is criminal. I purchased alot of items through Temu, but the more I got, the more issues I had. I purchased an rc car that literally worked 1 time. I attempted to return it due to it being defective and they want me to pay 7.99 to return it. I attempted several times to speak to someone in customer service and was basically told over and over there was nothing they can do. I then asked if I could have the customer service number to speak to someone and was told that the hotline was unavailable. DON'T GIVE TEMU YOUR MONEY. Terrible quality goods and even worse customer service. I will never shop Temu again”
“I got caught up in all the offers of discounts and free items. I ended up spending about $49 and got nothing but junk. I did get a small flashlight, a child’s puzzle and a pepper grinder, which I haven’t been able to figure out. I get daily emails with a spinning wheel and I don’t know how to stop them. I am not interested in buying anything more from this company. I want the emails to stop.”
“I'm currently on the fence. I've ordered 3 different times. The first was for a couple of long sleeved tshirts basically. I ordered medium, thinking their clothing might run small. Nope, shirts are way too big.
Second order was for a pair of jeans and a pair of pants. Ordered small and they are too big. The pants look like they're made out of snow pants material, so I will be donating those. I will try to shrink the jeans, but they do not look much like the cute ones in the picture that I ordered.
Third order is for two swimsuits...same suit but a small and a medium. They haven't arrived yet. This will probably be my final order. Too many unknowns.”
“Too many gimmack advertisments when one goes to use the app.
When an item arrives, if it is the wrong size, there seems to be no way to review the order to see what size I ordered.
When I tried to address the issue, all I get is their bot which of course does nothing but waste time. I have bought some things I liked. I have bought some things I threw in the trash.
All in all, Amazon is a much less time wasting experience, and a more satisfactory system.”
“I use Temu all the time… I Never had any problem. Even when i order something and like to return. They accept and I Can do that right away. Not problem with any other”
“Order a wig and when I got it the lace had been cut already and when I sent back seller said I sent wrong wig so seller denied my claim. So temu said they would give me a parcel payment and they gave me 3 dollars and something out of 70”
“I absolutely hate this app. I ordered a jacket for my son expecting it would arrive before school. I called the company to complain about all the scam games and ads. I found out on my call that the jacket is not available. I hate hate hate this company”
“I have to say everything i purchased from temu has always been of a decent quality given the insane low price for their merchandise. I'm not sure about the negative reviews but my experience with temu has always been a good experience. I do agree with one comment about navigating to get the additional discount. Since their price is reasonable already without the discount, I don't frustrate myself trying to apply the additional discount. I've shopped for Birthdays, Christmas, encouragement items. And everyone was please with the items I've purchased for them.”
“I’m extremely disappointed with my experience. They lure customers in with promises of numerous coupons and offers, but once you try to use them, you’re bombarded with endless conditions and restrictions. It’s incredibly time-consuming and frustrating to navigate through all the fine print, only to realize that the promotions aren’t as good as they seem. Instead of wasting customers’ time with deceptive marketing tactics, they should focus on providing quality products at reasonable prices. That would go a long way in building trust and a loyal customer base. As it stands, it feels like a complete waste of time.”
“Temu has a wonderful no hassle return policy HOWEVER, the local warehouse sellers are not. I've returned wigs from 2 different local warehouse sellers and they both denied my refund. I eventually got the refund on one. Still waiting for other. Nickgirl is one of the sellers. Don't buy from them!!”
“I have been happy with Temu products and services. I have requested refund 2 times and refund was immediate with my bank applying very next day. (I had entered wrong size twice before items shipped by my own error.)
Overall, I am pleased. I don’t mind waiting 10-12 days to receive. One time was late by 2 days and I was given $5 credit on very next order. People may think negatively buying from Temu be it ‘from China’ or think product inferior, but I can and will say this; if you shop many discount US stores (Walmart etc) you are buying same products but through a middleman. May be different color, but item is same. Oh, and those tv product ads? I saw an item that was $29.95 that I thought my husband would like. Decided to ck Temu first. Identical product…drumroll please…$6.89.
Try Temu. I am real and not a bot. Actually, I live in Midwest and have for 73 yrs.”
“I haven’t ordered any products due to the outrageous number of complaints. People need to contact the Better Business Bureau which is a government website and make their complaints, and eventually the BBB will step in for them to live up to their advertisements or stop.”
“Missing and extremely delayed deliveries in recent times. I placed an order and the status was "out for delivery" for an extended amount of time past the stated delivery date range. I contacted TEMU and was told to contact the courier directly.. When I contacted the courier, I received an automated message and then was told to contact TEMU. This is causing me to run in circles and I'm no longer at the address due to their extremely delayed service. I requested a refund ASAP and have yet to hear back. I am holding off on any future deliveries until this situation is resolved which is unfortunate as this is time sensitive!”
