“Since December 3rd, I have not received any updates regarding my shipment, nor have I been able to contact CTT Express Spain. The final destination is Portugal, and the order is from Temo. I URGENTLY require an update on this matter.
Ticket ID: 1734211806163638
Order: PO-163-03585648726311554”
“My account was hacked, email, phone, number and address changed. Temu refused to admit the purchase was fraudulent. Refused to give my money back. I will never do business with Temu again. Common sense tells you that when all the information has been changed then something is wrong. Tammie lance”
“They support scammers on their platform. Bought a guitar, it was never shipped to my address. Then they side with the scammers. DONT LOSE YOUR MONEY WITH TEMU. IT WILL HAPPEN EVENTUALLY”
“I finally received my order very very late and of course it’s the wrong color. I’m not going to bother with trying to return or anything. Temu is not right. I am done with Temu.! will not order from you again somewhat scammed”
“My order got lost and Temu wouldn't do anything about it. Worst experience ever, none of the agents told the same story. All I ever got told was to wait. I am taking legal action against Temu. I don't care if it's 1 dollar or a million it was my hard earned money that got took.
Here is the picture from USPS stating they can't even track it because the tracking number has expired.”
“Temu is a scam if you leave you jackpot or exit out they will take it from you . I won a jack pot they told me I had 24 hrs to spend it I left for 1 sec to check on a item to buy and it was gone and there customer service seen it and did nothing tired to offer me a 10 credit. Crooks”
“This was last of about 11 replies to TEMU advanced support regarding a package that they said they delivered to me, but on a 3 way call with a TEMU phone rep, a live FedEx agent, and myself, FedEx did in fact state that tracking number did not belong to me. The FedEx agent told the TEMU rep who it was assigned to and where it was delivered and it was not to me. The TEMU rep assured me that it was a recorded line and she documented what the FedEx agent told her. She assured me that the info would be passed on to the proper dept. Then I get a rejection of refund letter. They send me a screen shot of the same info I had from putting in the tracking number. No street address, just city, state, and zip, which is the same. I have plead with them to simply pick up the phone ans speak with a live FedEx rep. Or listen to the recorded line of the conversation between TEMU phone rep and live FedEx rep. By the way, I ordered a gazebo. The tracking details say the package weighed 5 pounds ans was 13"x9"x8". Really? Can't be a gazebo at 5 pounds. I don't know what else to do. They have cheated me out of $72.42.
My last email after their latest refusl email.
You need to SPEAK WITH A LIVE FEDEX REP on the phone. The online tracking info simply shows delivered to Jay, OK 74346
It was, but your logistic info is incorrect for that tracking number. If you speak to a live FedEx rep, like your TEMU rep Aleen did on Dec 6th at approx 1:13pm central time, that tracking number was assigned to XXXXX XXXSS XXXXXX., Jay, OK 74346. A live FedEx agent told your TEMU phone rep that exact info. The tracking number is mis assigned in your logistics system. A live FedEx phone rep confirmed this with your phone rep.
PLEASE, call FedEx and speak with a LIVE rep and they will tell you that tracking number does belong to me. Only in your system.
I have been a loyal and good TEMU customer for quite a while. I am not lying and you can confirm this by speaking with a live FedEx rep or listen to the recorded line of the conversation. Please do this.”
“This site is a joke!!!! Sneaky!!!! Spliting orders, advertising cheap prices, but adding shipping charges on everything that isn't shipped from Tumu ". I spent an hour shopping for items that were from Tumu only to discover the filter is set to only show me products that are shipped from warehouses that charge shipping on every item. I bought items that were less than the shipping. I tried to change the filter, but it wouldn't let me.... Total waste of time.”
“Im a grandma raising 3 babies living check 2 check....spent almost 200.an didn't receive anything "free" was sent multiple offers daily in exchange i would be required to spend more $$...your games to earn are rigged an after i receive my order that apparently wasn't appreciated i will be uninstalling your app”
“I did not receive my package and requested a refund I got denied cause of no proof it wasn't delivered to my house when I contacted FedEx it said that no signature was required and there 😭 s no picture to proof it wasn't delivered I have been a customer for a long time”
“Canceled a order within 2 minutes and never received my refund money. I keep getting the run around that they refunded it but I've showed my bank statements and everything to them to prove I never received it. Of course the blame it on my bank. Terrible customer service..”
“I’ve always did good with Temu been shopping for quite some time. Love the quality of everything I’ve purchased and I purchased more frequently than Amazon and anywhere else although I shop a lot. Well recently I was giving one of those free gift games which I haven’t played in over a year and the first time I played, it dooped me so it made me play again. The second time it had me inviting people. I needed to invite 3 people through my text messages then one through my WhatsApp’s and all I needed was one new user with only 0.01 earnings to win to go with 24:00:00 time. I sent the link and my friend accepted it. Temu then kicked me out and started my time over with the need of 0.05 more credits before I could win!
This is the second or third real problem I’ve had out of Temu and I had decided to stop shopping elsewhere to make Temu my shopping spot. Glad this happened before making that decision.
I think I’ll go back to in store shopping unless they make that impossible and by then I won’t have a need to shop at all. I’m done with all these online shopping pages because all of them have failed me not to mention the mess I’m dealing with at Amazon. I’ve spent over $1,000 in the last month shopping and all of my packages are missing with no resolve!”
“Temu actually is cyber criminalThey lure you with freebies and then charge you, I bought some items from them from Black Friday sale they offered to give some free items if I spend certain amount which I did, they showed items on their portal as order total $0, and then charged me from my credit balance, while order total still showing $0 on dashboard as shown on screenshot, they now refuse to acknowledge that,
This act should actually comes under cyber fraud where you make offers and then charge from the back door, even refusing the information displayed on their own app and email sent by their own portal.
Everyone should be aware of this and not accept any offer made by Temu otherwise you will end up having totally illogical arguments and denial despite having clear evidences.”
“I have placed several orders with no issues then recently they split packages and they dont arrive or arrive late and damaged with multiple excuses all my deliveries should be done by royal mail due to Evri not delivering when they should or not delivering at all, they also take your money the same day you order but on average takes them 21 days to refund which means they are getting interest on your money, after they say they cant do this they cant do that you cant speak to the complaints dept, they send items nothing like the order you placed, I have spent 3 and half hours today with temu via webchat and on the phone and got nowhere, I ordered a pack of 5 tea towels but finally recevied a pack of dont know what they are I have childrens hankys bigger than this useless parcel. I am not waiting 21 days for my refund if I do not get a full refund by close of business (4.30pm) today 16th december I will seek legal action and then you will pay solicitors fees, court costs and it will cost you thousands and all due to the lack of customer service with I cant do that attitudes”
“Fraud fraud fraud. Offer free gifts and discounts but it is all conditional. Just another shop that only caters to the wealthy. You spin for credits which you never get and get coupon bundles you can't use because they only allow 1 per purchase and they decide "automatically which one is allowed to be used.”
