“I ordered items from Temu on 11/02/25 (R486) & 17/02/25 (R79).
I cancelled the orders and was told by Temu that i have been refunded.
Those refunds are nowhere to be found, neither in my bank account or in my Temu credits.
Your chatline is an AI response that just keep on repeating "Yoy have been refunded on 11/02 & 17/02"
WHERE IS MY REFUNDS
See proof of account transactions.”
“Still waiting for several small things. Shelf dividers, display shelves and the list goes on. Decided only way is find other sites. Amazon is more reliable. You may pay more but you can mke returns.”
“Es un timo total , lo que pedí no se corresponde en absoluto con lo recibido, después de retrasarse un montón , pero no intentaré devolverlo , porque viendo las reseñas ,se que no me devolveran el dinero.
Deberia ser ilegal
Nada que ver con Shein , donde te hacen las devoluciones correctamente”
“Worst customer service ever! Customer Service Reps sound like broken records, offering fake apologies, but no problem resolution. No option to speak to someone higher up to sort things out, because they're always "busy" and NEVER available. Don't get sucked in like I did. Save your money and go elsewhere!”
“Gave me a refund of 8.00, then on another order I cancelled of 16.74, so now they have MY money 23.74 but can’t get to it to spend it. Angry, want MY money”
“it's not the first time when TEMU writes off BOTH the credit balance and charges from the account although the amount is with the credit balance amount. They even don't wanna investigate the issues. Just double charge(((
It really sucks...”
“I ordered jeans from this company and the jean material appears to look a certain way and when you receive the product the material is very poor, they look like something used from the thrift store.”
“I would give it a zero if I could. They always offer free stuff but they never ever ever come through with it.
I'm done with them again. I keep falling for it. And it never ever does what it says.”
“I've purchased from Temu on various occasions. I would advise you take your time when placing an order. Seems like once you rmenter your payment method, the order is placed and selection is final. After reviewing the placed order,I wanted to change the color on one item. But because it was on a promotion, I couldn't make the change unless I canceled the entire order and start the process over. An inconvenience to say the least!”
“Delivery always takes longer than expected and guaranteed dates to arrive. Quality depends on the materials itself… i have gotten great quality earrings but bags i purchased looks very cheap and it has some different kinds of smell.”
“I placed one order, received one confirmation email about my order and my credit card was charged twice for one order. When I called Temu twice about this, they said I had to contact my credit card company to dispute the error. I have to pay my credit card to avoid interest charges. I will never purchase another thing from Temu, ever! 😡”
“Beware of Temu’s Store Teawig – Dishonest and Unprofessional
I strongly urge everyone to avoid Teawig, a Temu platform store. I recently had a terrible experience that I feel compelled to warn others about.
I purchased a wig from Teawig but mistakenly ordered the wrong one after browsing several similar wigs on their website. As per their return policy, I promptly returned the wig in its original packaging without even trying it on and requested a refund. However, to my shock, Teawig refused the refund, falsely claiming that I had not returned the same wig!
I’m baffled by this accusation—I certainly didn’t have another brand-new wig lying around to swap it with. Despite explaining the situation, they still refused to honor the refund. Essentially, they have kept both my money and the wig they insist isn’t theirs.
To make matters worse, their communication was condescending and unprofessional. I was addressed as “dear” and “love,” which I found highly offensive and inappropriate, especially in a dispute regarding a legitimate return.
This experience has shown me that Teawig operates with zero regard for honesty or professionalism. I strongly advise anyone considering purchasing from this store to think twice—you risk losing your money and being treated with utter disrespect.”
“3 separate orders. the first one never delivered, the second and third ones were supposed to be delivered yesterday they never arrived. temu promises $5 when they deliver late but but they change the day of delivery so you won’t get the $5 (which is not even enough).”
“I am entitled to three free gifts which I had to claim on a daily basis. Today is my last free item day and it is mo where to be found on my account. The other free items popped up daily when I went to my account. Where is my last free item?”
