“You lie to customers about free items, you even go as far to have the customer pick out a free item, spin the wheel, confirm their address for shipping, and they don't get a free gift, after spending over $200 in orders with your company. Then you try to appeal to their frustration by offering a $15 credit towards their next purchase, the same way you offer them all the other gifts. I uninstalled the temu app, and I will not do business with a company that insists on treating its customers poorly. I will encourage my family members to no longer use your company.”
“Temu is the worst to deal with when it comes to trying to return things, if you order more than one thing at a time and everything you order isn't what you expected and try to return everything you can't they told my husband that he was only allowed to return one thing and the whole ordeal they put a person through to return something is just outrageous and both my husband and I have decided not to deal with Temu anymore”
“I have shopped with Temu for over 3 years. I can honestly say I have been happy with 95% of the products I bought. Temu has now shifted to local warehouse purchases with include shipping fees unless you spend $30 with a specific vendor. What is frustrating is the process and time it takes to find items from one vendor. I bought from Temu in the past because of free shipping and the ease of shopping. I am done shopping on this site until they change back to the previous shopping model.”
“They have wonderful Customer service. My problem was resolved by working with an agent whose tireless attention allowed me to avoid a mistake that was costly!”
“I’ve absolutely loved shopping on Temu – the bargains, the variety, and their prompt online customer service have been unmatched. Honestly, it’s been my go-to for everything from clothes, shoes, jackets, to two-piece suits – I even have a whole room full of Temu finds!
But with the recent tariffs, I’ve had to step back. It’s not Temu’s fault – I totally get it – but unless things return to the way they were, I may have to pause my shopping spree. If prices drop again, you can bet I’ll be back!”
“Bought a dog launcher toy for my dog shows it shooting ball out when in reality when it comes it’s just a hole to drop it in doesn’t launch the ball at all rubbish”
“TEMU has been really good if your just doing normal shopping and I give it 5 stars. All this promo to get free stuff and spinning the wheel to get cash back, 1 star. I had $0.50 left and it said invite one more friend, I invited 6 friends and still have $0.02 to go. I don't have many friends or family that would do Temu so you just end up wasting everyone's time and you get very disappointed and it won't let you pay for the remaining amount. I also had a chance to get a $150 cash back but needed 7 points, $300 later and I still needed 2 points. Simply put I asked for a refund. In terms of getting rewards or discounts SHEIN is the better site to go to, what makes TEMU better is that you don't have to spend a certain amount to get free shipping.”
“You advertise free items for purchases of a certain amount. I have never seen any of these called free gifts since day one of orders made.
You say so much on an item to get someone to buy. In the end the customer gets second rate items that are rarely usable.”
“I've been shopping with Temu now for more than a year, I never had a problem! If I didn't receive something, or the goods was damaged or didn't work, they refunded it immediately ! That kind of things happen, but they were always taking care of the problem, like I said in a few seconds! And I already bought hundreds of things with Temu, and I'm really happy with their quality and service! Me and my wife are very satisfied with Temu !”
“I am sad to say no more Temu because of traffics adding import charge for each item. That’s crazy you need pay $3 dollars for each article of different sellers , I prefer to buy from a store that charges for delivery 5 dollars . Also the prices have increas a lot . Thanks for everything.”
“I was to get some items for a penny and I had to make another purchase. After I made the purchase Temu didn't add the items that I was supposed to get also. I'm very DISAPPOINTED because I spend a LOT of money with this company. So if you see something that you can get for a penny BEWARE”
“there is zero customer service if you have an inquiry. The merch is cheat and sized very small. It doesn't always look as pictured. If you have an inquiry you will get the same, revolving, feedback from an AI generated program and no real answers. With the additional shipping costs from the Local warehouse selections (which is most everything now) you may as well go to Amazon and get your stuff in days, not WEEKS.”
“Absolutely excellent customer service every time. Frankly, way better than Anazon. An example of this outstanding customer service happened today. I was talking to Francis in CS about an issue with a return. I misunderstood the issue and I got upset, I was not nice to her. Francis was so.patuent , she continued to help me and resolved the return issue. She accepted my apology gracefully. Temu has almost same products as Amazon,but for less than third of the price. They have a huge variety of good products at great prices. Their return policy is easy and straightforward.
In sum, I hink Temu has exceptional customer service, a great variety of products, an easy return policy and excellent prices!”
