“Customer service is atrocious! I order items for my daughters birthday and for Xmas. Evri lost the order and is not coming. Spoke to them about it refused to do anything until the last day where I woke up with refund. My daughters birthday is a day away and I have nothing. Supervisors are cowards won't talk to you or try to fix your issue. They talk in circles and don't want to give and helpful information or do anything you want to happen. They palm it off to anyone else who the disregards it. It's infuriating, upsetting and provides you with no service at all. Why do they even have one? All they say is we will continue to monitor. You mean like I am now? Horrendous disgraceful! Never again avoid like the plague.”
“Poor service and my order got cancelled by Temu without my consent . Worst service I can imagine. I see they can you because they are not able to fulfill their free items in the order !????a poor app to buy something from . No one should buy from Temu very bad service , they gave promo with order and some items were free. They never delivered those items . I order in Nov 22nd and they promise to deliver on 26th . Until Dec 13 2024 I was following up with the order . They didn’t deliver. They keep saying am here to help you and hear to satisfy you in every of my questions. No solution give . Suddenly they cancel my order. Who does that . Cheating app . And fake app they are . Poor customer service they are rendering. All questions never get a proper answer. When requested for their management they never offer one . I will never recommend TEMU app to anyone. Don’t buy from them”
“Ordered an item from "Silk Ville" through Temu - although now I suspect Silk Ville's name was pirated and used in Temu. Got a FedEx tracking number and FedEx showed it as delivered. No package. I called FedEx, finally talking to a real person. I gave them the tracking number and was informed the package did not have my name or my address on it! Apparently scammers are now mining FedEx's tracking system to find packages coming to any town, and they send you a tracking number for a package coming to your town, so it appears the package is coming to you. But FedEx's tracking shows only the town, not the street address or the name, so it's impossible for you to know it's yours. The kicker was the "proof of delivery" photo from FedEx: the package was clearly way too small for the item I ordered, and clearly on someone else's dorrstep. Temu refuses to refund my money because FedEx says the package was delivered. A package *was* delivered, of course, but it wasn't my package and it wasn't delivered to me. Beware of Temu, this shipping scam is being used by some of their sellers.”
“I am deleting this app and I don't recommend it to anyone I turned off my notifications so that it wouldn't send me promotions but they send them anyways its so annoying I don't want anything to do with them anymore”
“Don’t get nothing free it’s a lie,I have spent money and time and get nothing.I have shared invites all the way down to .1 never get nothing.Worthless and waste of time”
“I do not like anything I got.
The quality is so poor,I thought I bought few gift for Christmas and nothing that can use as a gift.
First time buyer and never again.
I wish I know how to send everything back.”
“Most items in temu photos are exaggerated in size . Company is desparate to sell you immediatly after purchase. Marketing schemes are overly agressive in emails and messages thereby becoming a pest. Prices are constantly changing, usually they are higher after first glance. Free gifts and coupons are a joke as they require additional purchases.Quality on most items is subpar.”
“Very deceiving. Don’t waste your time and $. Products are junk and they don’t give you what they say there gonna. You just keep playing and never get anything.”
“I strongly suggest all Temu Customers think twice about using temu. They lie about free gifts & huge coupons. You will spend plus spend more after being told "if you spend a certain amount" you will receive price cuts, prizes, gifts, and more. NONE of that is true. No discounts No free Gifts Nothing. I am very unsatisfied. The products or items you do recieve are very cheap products. I was excited when I first found temu Now I'm deleting the app. I will spend my money elsewhere.”
“They never give you your free or discounted items. I bought the qualifying items and never received the discount items every time I’ve ordered so it’s a lie to get u to buy stuff. Don’t waste your time the items are definitely the price u pay.. trash”
“They claim you win free gifts I shop shop not s free gift yet farm land is just for you to freely advertise in keep spending. I requested a refund. Only to get a store credit.”
“Purchased items and Temu stated with free gifts to select if you will meet the target amount to shop. Shopped few times but never received these free gifts.If gifts not received after months and no notification then it's appear a scam. Also complained this to Temu customer support.Anyway deleting this App asap .”
“Kept having me pick free items then sends email asking me to pay special price for "free" items. Kept having me spin wheels. I hope I actually get the item I paid for. Never again on this site.”
“I am extremely disappointed with my experience with Temu. First, I received broken plant pots in my order. I reported the issue and was told that a credit would be applied, but that never happened. On top of that, my messages disappeared, and I received no further updates.
Recently, I placed another order, which promised a bunch of free items. However, not only did I never receive the free items, but I was also charged for them! The items I was supposed to get for free were never sent, and the whole process felt like a waste of time.
Additionally, the app's endless wheel of tasks is frustrating and time-consuming. It's been a terrible experience overall, and I will be uninstalling the app.”
“Straight up deceitful. Taking our money under false advertising. I ordered many things from them and none were what they say. Disappointed that I was taken for a fool and I was stupid enough to fall into there trap. Cheap and distasteful. Bunch of scammers. That being said.....RUN DONT WALK”
“Every time I see something on some website that links to Temu, I click on it but some big contest circle keeps coming up and I'm supposed to choose something, but I can't seem to get it out of it and I finally just give up looking at their site. We need to get rid of that idiot game or whatever it is.”
“Package was left in the lobby where things get stolen on a regular basis. Never delivered to my door. WTF? The enclosed picture shows the package dumped in the lobby. If they're too lazy to deliver to the correct address, whether it's a house or an apartment door, then they can't be trusted to do anything right. I applied for my refund (14 DAYS?!?), but they offered a gift card refund available in three hours. Isn't that convenient?
NEVER AGAIN!”
