“Hey, I just wanna give everyone a heads up if you order from Temu double check your bank statement OK because they took money from my account and then they said that they put their investigator into it to take a look at it and it was a fraudulent and it wasn’t me that made that transaction Anyways there’s a story behind all that the point is I just wanna give everybody heads up. Be careful what payment method you use. Take care.”
“I have not had a problem with anything until today. A package, using Piggy Expess, was sent to the wrong address. They sent a photo, but it's not my house. Tried to call the shopping company and told a 3 hour wait!! Tried to use their app chat The bot said they would connect me. Half hour later, still waiting”
“I really had no problem with their electronic products (audio jacks, audio cables, etc.). Once I ordered baseballs shorts engraved with my last name. Took some time to arrive but product was as advertised. They have an office on Massachusetts if that helps and customer service can be reached there just outside of Boston. I’ll keep ordering”
“Avoid Ordering Large Items from Temu
I ordered a large, bulky item (home gym equipment) and it arrived broken, I tried to return it and received a return label, but the drop-off locations wouldn’t accept it due to the size. When I called Temu, I was stuck talking to robots who just gave me the same scripted responses and put me on hold said they’d escalate it to a supervisor—but nothing changed. I kept getting automated emails with the same solution, "return for refund" but no real help. Save yourself the trouble—don’t order items from Temu, as their return process is impossible if the object is too big and their customer service is non-existent.”
“THEY STATED THAT THE ITEMS WERE DELIVERED AND THEY WERE NOT!!!!!!!!!!! THEN IT HAS TAKEN ME MORE THAN A MONTH OF COMMUNICATING WITH THEM AND THEY STILL HAVEN'T REFUNDED ME THE $$ AND THEY STATE THAT i SHOULD CHECK TO SEE IF THE PACKAGE IS ANYWHERE. THEY DELIVERED IT ON A SUNDAY AND THIS IS AN OFFICE. THE DELIVERY COMPANY LIED BUT MORE THAN THAT THE CUSTOMER SERVICE IS NON EXISTENT. THEY DONT HAVE ANYONE TO HELP WITH THESE PROBLEMS. SEVERAL EMAILS AND "CHATS" AND THEY STILL SAY THAT THE ITEMS WERE DELIVERED.”
“Very poor quality. They are using pics from companies who sale high quality products but Temu make the same looking items in a very low and cheap material and quality. Their free items are just lie, they never send you anything for free. Don't lose your time and money with them.”
“The customer service don't tell you very much. I'm still waiting for a delivery that I was told it would come between the 4-6 February 2025. Was told if the delivery doesn't come next week for me to contact them again.”
“The ontrac delivery that they use sucks. The last 2 orders were sent to a different address. If the driver doesn't know there numbers then maybe they should get a different job..”
