Tennis-Point Reviews

Name: Tennis-Point
Rating: 1.61

1.6 Rating 90 Reviews

14 %

of reviewers recommend Tennis-Point

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1.6

Based on 90 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Customer Service
Communication Channels	Email, Telephone

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Tennis-Point 1 star review on 13th December 2023

Anonymous

Anonymous // 01/01/2019

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“Great products, fast shipping, and great customer service!”

Helpful Report

Posted 10 months ago

“Ordered from tennis-point before Christmas and everything arrived on time. Had to exchange one item for a new size and customer service was very helpful in making the switch. Would recommend”

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Posted 10 months ago

“I received great product advice from an agent on the string selection for my racquet. I'm going to get another now!”

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Posted 10 months ago

“The day they received the order with my brand new shoes, they CANCELLED the order, and did not give me a refund. They claimed they never got it. All I needed to do was exchange for a smaller size. I will never shop here again. Not only did I have to cancel and keep postponing tennis plans with friends and club members numerous times, due to awaiting the refund, but I also had to buy another pair at the correct size. Spoke with them 3 times. Every time they say they never received it; but it went to their address and they accepted it. Garbage. Tennis Point - I have all the specific info you require, as I have found the receipt for delivery to your address. Please contact me. You can do this.”

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Posted 10 months ago

“I ordered shoes and 2 tennis rackets for 372€. Where is it? No one knows. It's impossible to reach them”

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Posted 1 year ago

“It's another fraudulent tactics company. Stay away from them. They are not going to send you what you have pay. After one or two months you will still waiting, if not forget what you have ordered and paid. Plus you will not be able to speak to anyone.... of them.”

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Posted 1 year ago

“Balíček nedodán. Na maily nereagují, peníze nevrací.”

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Posted 1 year ago

“We randomly received an email and then shortly thereafter an invoice for an order that dates back to summer 2021 (?!), long paid invoice. In reply to my email to customer service I have now received a useless, possibly bot generated "answer", full of mistakes and without any relevance to my message. In a time of fraudulent payment requests, Tennis Point interacts with customers in a not professional manner.”

Helpful Report

Posted 1 year ago

“Bought a pair of Fila athletic shoes, used three times and the tongue separated from the shoe. Because they were worn, no warranty. Tennis Point does not stand behind the products they sell. I wish I knew this before I purchased. There is no warranty on shoes.”

Helpful Report

Posted 1 year ago

“STAY AWAY FROM THIS COMPANY Unbelievable service lost order came late no one wanted to help despite being a birthday gift and ruining their birthday as a last resort I even reached out to CEO and MD - David customer service a manger just wanted to give me discount off next order he only replied because the CEO asked him to. When arrived all box battered and unable to give as gift after so late and ruined product - DO NOT order from these people be warned.”

Helpful Report

Posted 1 year ago

“Ordered a month ago a tennis racket along with a bag, string, string service and dumpeners. After a big number of emails they let me know that there will be a delay. So, after 2.5 weeks they sent me an email with the tracking number of my order including all the items. 5 days later they sent me a new email, while the order was already shipped, letting me know that dumpeners were out of stock so this item will not be delivered. Again after a broken communication they refunded me for this item. Finally, when the order was delivered, I found out that the string was not assembled to my racket although I have paid for string service. Guess what, they never refunded me for string service after a ton of exchanged emails. Don't trust this site! Stay away!”

Helpful Report

Posted 2 years ago

“Terrible company! Don't buy! You will end up with a big headache. Trust me!”

Helpful Report

Posted 2 years ago

“Usted paga los errores de stock de tennispoint Pedido Nº 102723783, raqueta en oferta por un valor de 120€, comprada y pagada el 3 de octubre de 2022. Tras una semana de espera de noticias sobre la entrega del pedido, y tras recibir un e-mail anunciando que el pedido sufría retraso, me envían otro e-mail anunciando que el pedido ha sido cancelado por no tener disponible ese modelo de raqueta. Si bien aún no se me ha reintegrado el importe, me pongo en contacto con su atención al cliente solicitando la raqueta que había pagado (que además era para un regalo de cumpleaños que ya no he podido hacer) o una alternativa, recibiendo sólo disculpas y desentendiéndose de ofrecer soluciones. No me gusta comprar en tiendas donde todos los riesgos los asume el cliente, y nunca más volveré a comprar en esta. Valoren ustedes si les vale la pena arriesgarse a quedarse con cara de panoli cuando hay otras tiendas con mejor respuesta al cliente.”

Helpful Report

Posted 2 years ago

“Item not received no response to any communication no tracking details appalling”

Helpful Report

Posted 2 years ago

“I ordered a pair of tennis shoes weeks ago, have not received them and the customer service is completely unresponsive. Starting to wonder if I will get my shoes or even my money back if they do not deliver. Absolutely appalling service”

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Posted 2 years ago

“I'm getting suspicious. The website buttons for contacting them and for getting a return label and even for my account are inoperative. I have shoes I need to return and spoke to a person yesterday who said he sent me a return label directly to my email. It has not arrived, and this person did not even ask for my order number. Today they are not answering their phone. I guess my recourse will be to return the shoes and dispute the charge with the credit card company, which I don't want to do, but the reviews that indicate poor to no customer service seem to be accurate at this point. I'll write again if this is just a blip.”

Helpful Report

Posted 2 years ago

“I ordered string and grips from Tennis Point . Received the wrong string and NO GRIPS !!!I was told to take it up with the shipper that they wouldn't accept the wrong strings and make it right . STAY AWAY ZERO CUSTOMER SERVICE !!!!! ALL THEY WANT IS THE $$$$$$. TERRIBLE . Lots of good companies out there dont use Tennis Point .”

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Posted 2 years ago

“My husband ordered me tennis shoes in April for the State Tennis Tournament scheduled in May. This is August 9 and I still have not received. This is ridiculous.”

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Posted 2 years ago

“Avoid. Bought wind-break rise-vue competition https://www.tennis-point.fr/tennis-point-ecran-brise-vue-12x2m-vert-0317340149600000.html They sent just plain screening and it is not great quality either. 2 weeks of going back and forth with a French customer "service" agent, still no response on how to return and/or how to get the product I ordered. Just don't bother!”

Helpful Report

Posted 2 years ago

“After 4 failed delivery "attempts" where I was home on all 4 occasions, I finally had to give up the ghost and disputed the charge on my credit card. No attempts to contact me despite reach out to them on several occasions by both phone and social media. Impossible to get hold of and clearly don't give a monkeys about customer service. Truly shocking. Avoid at all costs unless you want to be messed about and waste your time waiting for a delivery that repeatedly doesn't turn up with not so much as an apology.”

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Posted 2 years ago

Tennis-Point is rated 1.6 based on 90 reviews