Tesco Bank Reviews

Name: Tesco Bank
Rating: 3.55

3.6 Rating 554 Reviews

65 %

of reviewers recommend Tesco Bank

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3.6

Based on 554 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1.8 out of 5

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info@tescobank.com

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Tesco Bank 1 star review on 21st May 2020

Marco

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I Love that I get Tesco Rewards when I use the credit card.”

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Posted 4 years ago

“Tesco Home Insurance. Insured with Tesco for a number of years, but what matters is how they respond when you need them. When we did call them, they were adversarial and it was clear from the start that their focus was avoiding any pay-out. We called them to check our policy covered tracing a leaking pipe. We did not need to make a claim as we established there was no leak but they were adversarial and registered the enquiry as a claim then increased our premium in-year. We complained and yet they did nothing. We have lost trust in them and would not use them again.”

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Posted 4 years ago

“Tesco insurence”

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Posted 4 years ago

“No long, rambling message when you ring; answered quite quickly by RAS who listened to my query, explained how it happened, that it was nothing to worry about - my car was still insured - and explained how the matter could be resolved. As ever, a friendly, helpful, professiona and user-friendly service, which makes a pleasant change compared to other means of contacting companies. Thank you, Tesco, and RAS!”

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Posted 4 years ago

“Great service and good to talk to”

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Posted 4 years ago

“Absolutely awful service from start to finish. Tried to make me claim twice and pay 2 excesses after the boot lock was damaged due to glass after someone smashed my back windscreen. Couldn't get through on the phone on a Sunday as they are closed and then no one calls you back. Two advisors were very apologetic and friendly but the 3rd was absolutely useless, uninterested and a waste of time. Will not be renewing with them and won't be renewing my house and pet insurance and mobile contract with them either.”

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Posted 4 years ago

“Good service saved me £100”

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Posted 4 years ago

“Very hopeless bank! You transfer money from your account to someone else, it takes a whole day to reflect. This has caused serious problems for me in the past, behold again made urgent transfer to my other account in order to make a payment and it’s been hours, the money is not in the account. You have no business running a bank if your services are nonexistent.”

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Posted 4 years ago

“I have had to instigate a £3064 charge back with Tesco Bank against a tour operator that cancelled my holiday and refused a refund. Tesco make their customers wait a minimum of 6 weeks before dealing with such claims and in the meantime will still charge interest if a customer cannot pay off their credit card bill in full during the Covid Crisis and being unemployed. This is despite the delay being caused directly by Tesco themselves. (I called after 4 weeks out of desperation and Tesco still have no intention of looking at my claim until the full 6 weeks has passed). Other banks such as Santander and Barclays take between 3 to 7 days to refund such claims, suggesting that Tesco are either not up to the job and a poor excuse for a bank or that they are simply capitalising on their customers misfortune by withholding their money, just like the other companies out there with poor business practices who are taking advantage. So the moral of this story is to absolutely not use a Tesco credit card for major purchases and instead use a proper, full service bank/credit card provider that can protect your interests in a timely manner. Tesco are a disgrace to the banking profession and should go back to purely providing groceries.”

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Posted 4 years ago

“Shambolic Terrible service from Tesco Bank. A website ridden with error messages and credit card offers not honoured. Customer 'support' is anything but supportive - they really could not care less. Just avoid Tesco for everything - there is always a far better alternative.”

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Posted 4 years ago

“Due to Covid19 situation my wife and I decided to take my car off the road and just use hers. My car's insurance was due to end 31st March so I just SORN'd my car on the DVLA website. I was surprised when I saw on my bank statement that Tesco had auto-renewed my policy. I called and asked them to cancel. They said that they would need a SORN confirmation slip and I would have to call DVLA. However, DVLA only taking calls from Key Workers. Tesco refuse to accept SORN email from DVLA as they say I could have altered it and they refuse to check my car's status on the DVLA .gov.uk website which clearly shows the car as SORN'd. I have insured with them for a number of years and my wife's car is also with them but that also counts for nothing. So I cannot get a refund until DVLA reopen fully.”

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Posted 4 years ago

“Told them that I will not be renewing my insurance as they were too expensive and the customer service guy was understanding and apologetic”

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Posted 4 years ago

“Choose to have my home and contents insurance with them at a cheaper price than my renewal quote from my previous insurer plus included better cover than I previously had. The colleague I spoke to was very helpful, polite and knowledgable.”

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Posted 4 years ago

“Excellent value for money on car insurance (saved £85 on annual premium) as an existing clubcard holder.”

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Posted 4 years ago

“We had an account with them up to 3 years ago Goodish service .”

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(Home Insurance) - Posted 4 years ago

“Easy quick and competitive”

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(Home Insurance) - Posted 4 years ago

“If car insurance with them for a few years. After a couple of years the premium went up and they couldn’t match the price of other companies so that was the only reason I changed insurer.”

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Posted 4 years ago

“I made a car Insurance to include my daughter as a second driver.One week later Tesco Bank Car Insurance ask me for so many documents to prove whatever... I've being driving for more than 25 years no accidents no claims, 3 weeks later they ask me to call them back ... when I call them it was like an INTERROGATION officer so many questions and doubts about my application for the car insurance tesco bank car insurance don't trust customers also the Customer service are very RUDE ., Aggressive agents non listening to customers . AVOID or be prepared to be frustrated beyond the boundaries of the norm ! I don't advice anyone to use this company go somewhere else the other insurer are match better when it comes to customer service.”

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Posted 4 years ago

“Great cover, do not renew always re-quote as new customer for best price.”

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Posted 4 years ago

“Avoid this company. Raised a claim on my house insurance on February 10th. They appointed a contractor (Magicman) on the 11th who claimed they would repair my damaged bath but I had to remove the side panel etc and refit afterwards. I explained I was unable to and have heard nothing since despite numerous emails. Phoned the complaints dept today and was fobbed off. Pure incompetence and lack of customer service skills. Waste of money AVOID. Repair not completed or even started!!!!.”

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Posted 4 years ago

Tesco Bank is rated 3.6 based on 554 reviews