Tesco Bank Reviews

Name: Tesco Bank
Rating: 3.54

3.5 Rating 564 Reviews

65 %

of reviewers recommend Tesco Bank

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3.5

Based on 564 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5

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Email:

info@tescobank.com

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent website”

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Posted 4 years ago

“I love Tesco - staff always so polite and informed Car Insurance was more expensive than I expected but easy to make changes after some issues with account data - again staff were great and helpful and easy to work with”

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Posted 4 years ago

“Tried to swap my car insurance to van insurance which in the end I was unable to do. However the customer service was brilliant, waited hardly no time at all to be dealt with and they were very happy to refund the insurance I’ve already paid.”

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Posted 4 years ago

“Gave me a credit card :D Good stuff”

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Posted 4 years ago

“I am a credit card customer and once in a wile you talk to customer service adviser name Kathy in Glasgow has most crystal clear voice with pleasantness and down to earth adviser. I had write to manager Kathy is as asset to the department Talked to Kathy Glasgow @ 12.3o on Friday Regards M zala”

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Posted 4 years ago

“Good overall car insurance. Speedy simple & a great price”

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Posted 4 years ago

“Tesco Loans. Terrible communication from them, they don’t do what they say they will. Would avoid Tesco at all costs!!!”

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Posted 4 years ago

“Change management”

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Posted 4 years ago

“Always excellent service.”

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Posted 4 years ago

“I have had no problems whatsoever....”

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(Home Insurance) - Posted 4 years ago

“I Love that I get Tesco Rewards when I use the credit card.”

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Posted 4 years ago

“Tesco Home Insurance. Insured with Tesco for a number of years, but what matters is how they respond when you need them. When we did call them, they were adversarial and it was clear from the start that their focus was avoiding any pay-out. We called them to check our policy covered tracing a leaking pipe. We did not need to make a claim as we established there was no leak but they were adversarial and registered the enquiry as a claim then increased our premium in-year. We complained and yet they did nothing. We have lost trust in them and would not use them again.”

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Posted 4 years ago

“Tesco insurence”

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Posted 4 years ago

“No long, rambling message when you ring; answered quite quickly by RAS who listened to my query, explained how it happened, that it was nothing to worry about - my car was still insured - and explained how the matter could be resolved. As ever, a friendly, helpful, professiona and user-friendly service, which makes a pleasant change compared to other means of contacting companies. Thank you, Tesco, and RAS!”

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Posted 4 years ago

“Great service and good to talk to”

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Posted 4 years ago

“Absolutely awful service from start to finish. Tried to make me claim twice and pay 2 excesses after the boot lock was damaged due to glass after someone smashed my back windscreen. Couldn't get through on the phone on a Sunday as they are closed and then no one calls you back. Two advisors were very apologetic and friendly but the 3rd was absolutely useless, uninterested and a waste of time. Will not be renewing with them and won't be renewing my house and pet insurance and mobile contract with them either.”

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Posted 4 years ago

“Good service saved me £100”

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Posted 4 years ago

“Very hopeless bank! You transfer money from your account to someone else, it takes a whole day to reflect. This has caused serious problems for me in the past, behold again made urgent transfer to my other account in order to make a payment and it’s been hours, the money is not in the account. You have no business running a bank if your services are nonexistent.”

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Posted 4 years ago

“I have had to instigate a £3064 charge back with Tesco Bank against a tour operator that cancelled my holiday and refused a refund. Tesco make their customers wait a minimum of 6 weeks before dealing with such claims and in the meantime will still charge interest if a customer cannot pay off their credit card bill in full during the Covid Crisis and being unemployed. This is despite the delay being caused directly by Tesco themselves. (I called after 4 weeks out of desperation and Tesco still have no intention of looking at my claim until the full 6 weeks has passed). Other banks such as Santander and Barclays take between 3 to 7 days to refund such claims, suggesting that Tesco are either not up to the job and a poor excuse for a bank or that they are simply capitalising on their customers misfortune by withholding their money, just like the other companies out there with poor business practices who are taking advantage. So the moral of this story is to absolutely not use a Tesco credit card for major purchases and instead use a proper, full service bank/credit card provider that can protect your interests in a timely manner. Tesco are a disgrace to the banking profession and should go back to purely providing groceries.”

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Posted 4 years ago

“Shambolic Terrible service from Tesco Bank. A website ridden with error messages and credit card offers not honoured. Customer 'support' is anything but supportive - they really could not care less. Just avoid Tesco for everything - there is always a far better alternative.”

Tesco Bank 1 star review on 21st May 2020

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Posted 4 years ago

Tesco Bank is rated 3.5 based on 564 reviews