Tesco Bank Reviews

Name: Tesco Bank
Rating: 3.55

3.6 Rating 554 Reviews

65 %

of reviewers recommend Tesco Bank

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3.6

Based on 554 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1.8 out of 5

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info@tescobank.com

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Tesco Bank 1 star review on 21st May 2020

Marco

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Banking app not working. They told me I had the wrong pay plus card, passed around for 2 hours with the payplus card and credit card payment. 3-4 months later still cannot pay my credit card through the app, now can't pay it through the on line banking webpage...I love my card, I am going to end up cutting it up as I am losing trust. I have it set up to pay off in full, though I always pay usually manually worried it won't pay off in full now....I dont have the strength to call them again as they don't have a clue, just passed about last time. Heart broken”

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Posted 1 year ago

“"good service"”

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(Home Insurance) - Posted 1 year ago

“"We had a couple of issues within the same month and Tesco Insurance were very helpful and a settlement figure was agreed within a month."”

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(Home Insurance) - Posted 1 year ago

“Since 12 June 2023, I have been trying to add my Tesco Loan to my existing online account (existing credit card customer) without success. For context, I have been a Tesco Bank customer for many years. Despite the online account system allowing you to ‘add other accounts’ it is simply a web form upon which entering, you are informed ‘someone will be in touch’. To date, nothing has been done, and when I call your staff, I get passed from pillar to post. What’s more, your ‘complaints department’ were unable to help! Numerous phone calls and emails later, I have now resorted to FOS as I am still unable to manage my loan online. Your organisation is fragmented and inept. Once FOS look into it, I will be cancelling both accounts with you and using a conventional bank.”

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Posted 1 year ago

“Good price offered for car insurance”

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Posted 1 year ago

“"Easy to use, simple amd quick"”

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(Home Insurance) - Posted 1 year ago

“Ridiculously overzealous with the security protocols. Have to authorise every online transaction through the app even if its for £2. I can just spend £100 contactless in store with no issues - make it make sense.”

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Posted 1 year ago

“Direct with insurance assessories”

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Posted 1 year ago

“"This company meets all my needs with a smile and a willingness to help when needed."”

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(Home Insurance) - Posted 1 year ago

“"I do not make recommendations that is why i chose no and i have found that they are ok as i have not had any problems yet"”

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(Home Insurance) - Posted 1 year ago

“Walk with confidence Enter without fear”

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Posted 1 year ago

“Took out car insurance sent in no claims Totally forgot about a no fault accident ?stone chip windowscreen clearly documented no claims made no difference price tesco ins rang and rang stated no acceptance ncd I sent it again them rang about no fault claim told them explained to be charged another £35 looked at updated policy no mention of claims no fault so what am I paying for very disappointed 🙄 awaiting complaints team to get back to me?”

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Posted 1 year ago

“"No fuss no bother easy to use"”

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(Home Insurance) - Posted 1 year ago

“"Excellent customer service"”

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(Home Insurance) - Posted 1 year ago

“"First class setting up.We don\u2019t recommend any financial or insurance products to anybody"”

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(Home Insurance) - Posted 1 year ago

“"Nice to speak to a person that. You can understand and understanding "”

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(Home Insurance) - Posted 1 year ago

“I was a member of Tesco Black Box car insurance for a duration of two years. On the 25th of March 2022, I was involved in a vehicular accident, following which I was provided with a replacement vehicle by Enterprise Rent a Car, facilitated through my Tesco Black Box insurance policy. My own vehicle was deemed a total loss, and subsequently, Tesco Insurance disbursed a payout to facilitate a replacement vehicle. This pay-out was subject to a £350 deduction as an excess, with a commitment from Tesco Insurance to reimburse this amount once I was determined to be not at fault. Upon procuring a new vehicle, I chose to retain my insurance coverage with Tesco, incurring an additional £90 fee for the change in the insured vehicle. I was assured that this fee would be reimbursed upon a determination of non-fault status. Furthermore, Tesco Insurance imposed an additional premium of £317 on top of the pre-existing insurance costs for my previous vehicle. Despite my persistent attempts to engage with Tesco Black Box insurance, documented through a series of interactions on 17.05.22, 24.06.22, 28.06.22, 30.06.22, and 02.09.22, no substantive updates were provided regarding the payment from the third party insurance. Subsequently, Tesco Insurance directed me to contact the third-party insurer independently to secure the return of the excess amount. I duly contacted the third-party insurance provider and successfully reclaimed my excess. Nonetheless, Tesco continued to levy a premium of £998.64 for my insurance coverage, even after my policy was renewed on 01.11.12. This was contingent on their assurance that the premium would be reimbursed once a non-fault determination was established. Over the course of more than a year, I maintained regular contact with Tesco Insurance, seeking reimbursement for the expenses. No progress was made in resolving my claim, and Tesco consistently declined to provide the promised reimbursement. Frustrated with the lack of resolution, I opted to terminate my insurance policy with Tesco Insurance on 15.10.23. To my surprise, this action incurred an £80 cancellation fee, and an additional £50 charge for failing to return the black box device, even though such an option had not been presented. Subsequently, I received an email from Tesco Insurance on an unspecified date, confirming the receipt of their payout from the third-party insurer. They also affirmed my non-fault status in the accident and assured the removal of any claims affecting my no-claim discount. Subsequently, I initiated contact with Tesco to request the reimbursement of the outstanding sums. Multiple formal complaints were lodged with Tesco Insurance through email and live chat, all of which have been meticulously documented. In light of the absence of responses from Tesco, I sought legal counsel to pursue the resolution of this matter. On 17.10.23, I received correspondence from Enterprise Rent a Car, stating that they have not received the payment they were due from the third-party insurer, adding to the complexity of the situation. The Enterprise Act 2016 made it an implied term of every insurance contract (taken out since 4 May 2017) that the insurer must pay any sums due in respect of an insurance claim within a “reasonable time”. 1 year and 7 months is not reasonable”

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Posted 1 year ago

“"I had already bought Home insurance from them and it was trouble free, so went for car insurance. Only difficulty was setting up another account on Tesco Bank, it does need separate logins and passwords. Tesco was very helpful when I phoned them and stayed on the line until it was all set up. "”

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(Home Insurance) - Posted 1 year ago

“"Pleasant and easy."”

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(Home Insurance) - Posted 1 year ago

“"I have had to make a claim for the first time ever the claims department were brilliant, easy to do , sympathetic, excellent service \ud83d\udc4f "”

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(Home Insurance) - Posted 1 year ago

Tesco Bank is rated 3.6 based on 554 reviews