Tesco Bank Reviews

Name: Tesco Bank
Rating: 3.54

3.5 Rating 564 Reviews

65 %

of reviewers recommend Tesco Bank

Company Reviews

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Metrics

3.5

Based on 564 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5

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Email:

info@tescobank.com

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“A no nonsense and straight forward insurer who offer a reasonable service at a reasonable price. I have 3 cars insured with them and hope I never have to claim...”

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Posted 1 year ago

“I recently purchased Pet Insurance on line. It was quick and easy to complete my information for an instant quote at a good price with extras included.”

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Posted 1 year ago

“"\u00a335 to cancel a content\u2019s insurance that cost \u00a350 for a year. WTF?"”

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(Home Insurance) - Posted 1 year ago

“"Very easy to get sorted "”

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(Home Insurance) - Posted 1 year ago

“VerY poor, avoid”

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Posted 1 year ago

“Please avoid Tesco loan, they will waste your time. People who work there have no clue what they are doing. I initially applied for loan on 13th Dec and was approved at5.9% which was cheapest at the time. After the application no sign of any email or text. Called up next day and I was told a letter has been posted. Waited for over a week and didn’t receive any letter. Called up again and I was given all sort of reasons beacuse of Christmas postal service is slow. They said they have sent 3 letter and I only receive 1.. Also they don’t have email facilities so I can’t receive or send documents electronically. Waited for 2 weeks to get the letter. Finally letter came through. Posted back with requested documents. Within few days I had a phone call saying they need to see back part of the biometric card which was never mention previously. Sent 2 letter paid £7.35 for each letter on next day delivery so I can get the money on time. On 9th Jan I had another phone call from Tesco loan money will be in my account with 2 hrs. After the previous phone call within 30mins I had another phone call from Tesco saying my application has been declined. due to affordable reason.. what a waste of time promising loan and making people wait for 3 weeks and saying it’s been declined. Why were these checks not done previously? ABSOLUTELY UNPROFESSIONAL. Case was handle by team leader / manager Suzanne and Greg.”

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Posted 1 year ago

“"Very efficient and quick to arrange a new policy\r\nPrice extremely competitive "”

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(Home Insurance) - Posted 1 year ago

“"good service good value for money"”

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(Home Insurance) - Posted 1 year ago

“"Easy to get insured my home. "”

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(Home Insurance) - Posted 1 year ago

“After 2 years of being in their words " a very good customer " and with no claims in 30 years they increased my insurance on a C1, valued at £2/3k, from £320 to £804, when I contacted them to try to reduce my bill, I took 3 family members ( all in their 40s/50s ) off and reduced my mileage from 5000 to 4000 and their quote went up to £840. Needless to say I am no longer a good customer”

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Posted 1 year ago

“Banking app not working. They told me I had the wrong pay plus card, passed around for 2 hours with the payplus card and credit card payment. 3-4 months later still cannot pay my credit card through the app, now can't pay it through the on line banking webpage...I love my card, I am going to end up cutting it up as I am losing trust. I have it set up to pay off in full, though I always pay usually manually worried it won't pay off in full now....I dont have the strength to call them again as they don't have a clue, just passed about last time. Heart broken”

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Posted 1 year ago

“"good service"”

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(Home Insurance) - Posted 1 year ago

“"We had a couple of issues within the same month and Tesco Insurance were very helpful and a settlement figure was agreed within a month."”

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(Home Insurance) - Posted 1 year ago

“Since 12 June 2023, I have been trying to add my Tesco Loan to my existing online account (existing credit card customer) without success. For context, I have been a Tesco Bank customer for many years. Despite the online account system allowing you to ‘add other accounts’ it is simply a web form upon which entering, you are informed ‘someone will be in touch’. To date, nothing has been done, and when I call your staff, I get passed from pillar to post. What’s more, your ‘complaints department’ were unable to help! Numerous phone calls and emails later, I have now resorted to FOS as I am still unable to manage my loan online. Your organisation is fragmented and inept. Once FOS look into it, I will be cancelling both accounts with you and using a conventional bank.”

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Posted 1 year ago

“Good price offered for car insurance”

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Posted 1 year ago

“"Easy to use, simple amd quick"”

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(Home Insurance) - Posted 1 year ago

“Ridiculously overzealous with the security protocols. Have to authorise every online transaction through the app even if its for £2. I can just spend £100 contactless in store with no issues - make it make sense.”

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Posted 1 year ago

“Direct with insurance assessories”

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Posted 1 year ago

“"This company meets all my needs with a smile and a willingness to help when needed."”

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(Home Insurance) - Posted 1 year ago

“"I do not make recommendations that is why i chose no and i have found that they are ok as i have not had any problems yet"”

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(Home Insurance) - Posted 1 year ago

Tesco Bank is rated 3.5 based on 564 reviews