Tesco Bank Reviews

Name: Tesco Bank
Rating: 3.54

3.5 Rating 564 Reviews

65 %

of reviewers recommend Tesco Bank

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Metrics

3.5

Based on 564 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5

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Email:

info@tescobank.com

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Tesco Bank 2 star review on 28th March 2025

N K

Tesco Bank 5 star review on 27th January 2025

Morgan

Tesco Bank 1 star review on 21st May 2020

Marco

Anonymous

Anonymous // 01/01/2019

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“The cover I needed was nearly half the price I was quoted from other providers.”

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(Pet Insurance) - Posted 7 years ago

“I had an accident (not at fault) and took 20 months to resolve! refused to give me my no cliams while the claim was going threw then when it went threw held the excess and wouldn't give it back then they cancelled my insurance without telling me for some reason (wouldn't actually give me one apart from "oh it must not have been renewed") then charged me £200 more than the previous year! then i Went to add my spouse to my policy and was over £300 more expensive than the cheapest on compare the market..... very quick to take money not so quick to give it back or resolve anything get a grip”

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Posted 7 years ago

“"I currently have a Tesco Bank credit card, they kindly set their payment deadline date as the last day of the month. Coincidentally, my employer pays my wages on the last day of the month, I made my first payment on the due date only to find that Tesco Bank did not process it that day and instead collected the payment the following day, adding a late payment fee. To ensure this did not happen again I set up a direct debit, Tesco Bank just straight up forgot to take the payment despite all the Direct Debit details showing on their website. And you guessed it, they added another late payment fee."”

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Posted 7 years ago

“Had no problem getting a quote from Tesco which was very favourable even with my existing providers.Policy came within working days as promised.”

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(Home Insurance) - Posted 7 years ago

“The policy was clear and easy to buy. The only negative is that posting my policy documents to me was forgotten about until (approximately) a month after purchase. Although they were most apologetic about this .”

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(Pet Insurance) - Posted 7 years ago

“I ordered currency first thing one day & the currency was delivered free of charge early the next day! Tesco had one of the best exchange rates, and was even better value with no card fee or delivery fee - must impressed!”

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Posted 7 years ago

“Good”

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(Home Insurance) - Posted 7 years ago

“No need to claim or contact. Easy to join and competitively priced.”

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(Pet Insurance) - Posted 7 years ago

“A good level of cover when have no NCD website was easy to use, had tried phoning them first, but there was a 50% discount on addons on the internet, so had to cancel the call and go back to the net”

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Posted 7 years ago

“Super fast delivery, fantastic customer service”

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Posted 7 years ago

“Had my Tesco bank credit card for around 9 years and I've not had an issue. When I failed to make a few payments many many years ago, Tesco bank did the responsible thing and decreased my credit limit. I get many offers by being a existing customer that helps manage my finances. Customer service isn't the best, so I have avoided contacting them for around 5 years since they aren't at all very helpful. They didn't update my change of address to my credit card, but they did to my clubcard (which is linked to my credit card) very strange. I'd suggest using online banking if you do choose Tesco bank.”

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Posted 7 years ago

“No”

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(Home Insurance) - Posted 7 years ago

“Awful, awful, awful customer service team. No intelligence, or ability to think for themselves.”

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Posted 7 years ago

“I took out an insurance policy with Tesco but then realised I could go on a cheaper tier with them. So I cancelled my first policy to take out a new one. I didn't receive a refund for the first one and have been told twice that the money should be in my account any day now. Still waiting... To top it off I spoke to the team via Facebook as I was told by the telephone team that there is no email support (in 2017...) who then asked me to confirm confidential details via FACEBOOK and then told me I would need to telephone the customer service team. When I telephoned the extremely incompetent customer service team they told me that there is no Tesco Bank facebook page, even though I spoke to the team via their official Facebook page. I am just glad that all I'm trying to do it get a refund and not make a claim. Good luck to anyone who presents the customer service team with a real issue!”

Helpful Report

Posted 7 years ago

“Tesco bank failed to update my address when I moved, resulting in no statements being sent and missed payments. They accepted they made errors but still charged me disproportionately. Needless to say I'm no longer a customer for banking or groceries.”

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Posted 7 years ago

“They've just price matched a quote I had seen with them online to the annual premium I had from them through the post and I have reduced my insurance premium by £400+”

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Posted 7 years ago

“memes queens”

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Posted 8 years ago

“Great place to shop at.”

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Posted 8 years ago

“Excellent customer service and easy to understand”

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(Home Insurance) - Posted 8 years ago

“Bunch of gittens swear down”

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Posted 8 years ago

Tesco Bank is rated 3.5 based on 564 reviews