Tesco Bank Reviews

Name: Tesco Bank
Rating: 3.54

3.5 Rating 556 Reviews

65 %

of reviewers recommend Tesco Bank

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Metrics

3.5

Based on 556 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1.8 out of 5

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Email:

info@tescobank.com

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“"Very good sevice"”

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(Home Insurance) - Posted 2 years ago

“I received a rejection of my application for a Clubcard Pay+ account. I rang customer services as was suggested by Tesco's website and received a very understanding response from their agent Clare. She raised an appeal on my behalf, gave me an application reference number and said I would receive a call back from the bank. In 6 weeks this never happened in spite of a further 4 calls to customer services. Some of the agents were helpful but said it could take time. One didn't know what I was talking about and had never heard of such a process. The last told me that he was unable to access any information about this, in spite of the reference number. I gave up.”

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Posted 2 years ago

“I own three houses and have no loans and earn in excess of £100 k a year. I spend thousands with Tesco home shopping and was turned down for a Tesco credit card. I can only think TESCOs are in financial difficulties and using cheap staff to make decisions.”

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Posted 2 years ago

“PEOPLE PLEASE BE VERY CAREFUL!!! I have applied for the loan today and been offered 3.2% interest rate. Unfortunately they is a biggest liars and cheats!!! After application and hard credit checks completed those liars changed the interest rate to 5.5% Those liars harmed my excellent credit history rated at 974 of 1000 Please avoid those fraudsters if you want to keep your credit score high and with no harm of pointless credit checks. By the way hour later took the loan with another large bank at 2.9% within 20 minutes. SHAME ON YOU FRAUDSTERS”

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Posted 2 years ago

“Very expensive car insurance renewal price.”

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Posted 2 years ago

“Customer service was excellent”

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Posted 2 years ago

“I’ve searched over 29 companies and found Tesco Bank to be the Best and cheapest out there.”

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Posted 2 years ago

“"good product at reasonable price"”

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(Home Insurance) - Posted 2 years ago

“was easy to get insurance with them”

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Posted 2 years ago

“Really good experience Highly recommended”

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Posted 2 years ago

“"Excellent insurance company. I am very pleased with all aspects of it."”

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(Home Insurance) - Posted 2 years ago

“Almost an hour on hold the service is appalling , seriously need to train your staff in customer service because they clearly do not have a clue. Absolute joke”

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Posted 2 years ago

“Appalling! Have made 4 calls in the last 3 hours to report card stolen, expecting to speak to a person rather than a machine. The last call had me on hold for 54 minutes before I put the phone down. Shame on you Tesco. You don't deserve the business!”

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Posted 2 years ago

“Happy with the quote and ease of purchasing my insurance”

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Posted 2 years ago

“3 years ago great car insurer. This year they increase my car insurance £20 monthly more than year before. As I compared insurances else where its much cheaper than Tesco. Shame but every penny counts so I`m leaving”

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Posted 2 years ago

“Always helpful”

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Posted 2 years ago

“I was trying to open a bond and have a problem with the security code? anyway I've phoned three times today and the second call the lady opened my one year bond and was very helpful until trying to get the security code correct so after a long wait on the phone I was twice cut off which I found disgraceful so my first experience trying to become a Tesco Bank customer has not been very pleasant I would think they may have a problem with this disgraceful attitude I'm over seventy years old and would like a just a little bit more help that's all I need. Thanks John”

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Posted 2 years ago

“Very informative staff / polite and very helpful in explaining different aspects of car insurance.”

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Posted 2 years ago

“Credit card i have not got bank with tesco and i keeo getting messages from them saying you have baught this that that and that i dont own a credit card nor do i want one ive been in fieldhead for months come out and had mental break down the fact that tescp have realesed a credit card in my name is disgusting and i will kill ym self if they dont sort this out simple”

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Posted 2 years ago

“I hold bank and credit card accounts with 2 main UK high street banks, and Tesco. Without doubt, over time, my experience is that Tesco is the poorest with regard to correct account presentation and also App access to my accounts. Today, for a reason the Tesco assistant is unable to explain, I (and it was clear I was not alone) am unable to access my accounts via the Tesco banking App on my iPad, and he was unable to say when, if at all, I would be able to in the future. I find shopping in Tesco a good experience, but it’s a pity their supporting Banking services let them down so badly by comparison.”

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Posted 2 years ago

Tesco Bank is rated 3.5 based on 556 reviews