Tesco Bank Reviews

Name: Tesco Bank
Rating: 3.54

3.5 Rating 564 Reviews

65 %

of reviewers recommend Tesco Bank

Company Reviews

Questions

Metrics

3.5

Based on 564 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5

Visit Website

Email:

info@tescobank.com

Write Your review

Tell us how Tesco Bank made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Isa transfer completed but Tesco bank account still not showing the cash has landed in my account. Only contact to customer services is by phone and to get an answer requires being put on hold for over 15 minutes. Gone off this company - too much stress - already shopping at Aldi.”

Helpful Report

Posted 2 years ago

“What in 2022 should be a simple process of applying for a loan became an absolute nightmare , I had the opportunity to purchase a bargain of a car and needed to secure a quick loan Being a Tesco credit card customer of over 20 years I have a Tesco bank login and phone app. After several attempts to apply for a loan on the app I kept getting sent back to restart the process no joy there ! 15 minutes on hold for help , got told can't apply for loan on the app beggars belief the app couldn't point this out ! Was advised to visit the Tesco bank website and not to login just apply for a loan ,as we entered all the necessary details a box popped up pointing out that we were existing customers and we would need to login and apply So now we're logged in and filling out the application for the umpteenth time when a box pops up pointing out we're existing customers and we need to login , top of screen clearly shows we are logged in. Another 15 minutes on hold , very helpful and apologetic person offers to transfer us to a phone advisor who can complete loan application on the phone. Whereas an online application will give a near instant decision , 15 minutes later the phone service advised me it would take a week for an answer and over two week for the funds if accepted . At this point we declined and took out the loan with Barclays and got accepted and funds actually transferred into our account all within ten minutes. How a loyal Tesco shopper , clubcard and credit card customer can be treated so shabbily I just don't know. My wife and I own our house with no mortgage and both earn decent wages no other loans or debts , top experian score possible I know usually I can't be bothered but this time I will change credit card provider and now shop at ALDI as I can't say Tesco anymore without stammering. What do you pay your IT department for because their not doing a good job.”

Helpful Report

Posted 2 years ago

“Every attempt to contact customer service by telephone has resulted in an unacceptable waiting on hold time..”

Helpful Report

Posted 2 years ago

“Tesco put my home insurance up by 30% rip off”

Helpful Report

Posted 2 years ago

“"Like Tesco been with them for years good prices easy setup really quick and easy."”

Helpful Report

(Home Insurance) - Posted 2 years ago

“"Had a quote from the current insurance and you think\u2026\u2026.how much ?? \u2026.. then you go to Compare and you are pleasantly surprised. The best quote was less than half of the original quote. Good job done \u2714\ufe0f "”

Helpful Report

(Home Insurance) - Posted 2 years ago

“"Very good, quick and at a price \r\nI liked."”

Helpful Report

(Home Insurance) - Posted 2 years ago

“"Very easy to use website and claim process."”

Helpful Report

(Home Insurance) - Posted 2 years ago

“"Very good sevice"”

Helpful Report

(Home Insurance) - Posted 2 years ago

“I received a rejection of my application for a Clubcard Pay+ account. I rang customer services as was suggested by Tesco's website and received a very understanding response from their agent Clare. She raised an appeal on my behalf, gave me an application reference number and said I would receive a call back from the bank. In 6 weeks this never happened in spite of a further 4 calls to customer services. Some of the agents were helpful but said it could take time. One didn't know what I was talking about and had never heard of such a process. The last told me that he was unable to access any information about this, in spite of the reference number. I gave up.”

Helpful Report

Posted 2 years ago

“I own three houses and have no loans and earn in excess of £100 k a year. I spend thousands with Tesco home shopping and was turned down for a Tesco credit card. I can only think TESCOs are in financial difficulties and using cheap staff to make decisions.”

Helpful Report

Posted 2 years ago

“PEOPLE PLEASE BE VERY CAREFUL!!! I have applied for the loan today and been offered 3.2% interest rate. Unfortunately they is a biggest liars and cheats!!! After application and hard credit checks completed those liars changed the interest rate to 5.5% Those liars harmed my excellent credit history rated at 974 of 1000 Please avoid those fraudsters if you want to keep your credit score high and with no harm of pointless credit checks. By the way hour later took the loan with another large bank at 2.9% within 20 minutes. SHAME ON YOU FRAUDSTERS”

Helpful Report

Posted 2 years ago

“Very expensive car insurance renewal price.”

Helpful Report

Posted 2 years ago

“Customer service was excellent”

Helpful Report

Posted 2 years ago

“I’ve searched over 29 companies and found Tesco Bank to be the Best and cheapest out there.”

Helpful Report

Posted 2 years ago

“"good product at reasonable price"”

Helpful Report

(Home Insurance) - Posted 2 years ago

“was easy to get insurance with them”

Helpful Report

Posted 2 years ago

“Really good experience Highly recommended”

Helpful Report

Posted 2 years ago

“"Excellent insurance company. I am very pleased with all aspects of it."”

Helpful Report

(Home Insurance) - Posted 2 years ago

“Almost an hour on hold the service is appalling , seriously need to train your staff in customer service because they clearly do not have a clue. Absolute joke”

Helpful Report

Posted 2 years ago

Tesco Bank is rated 3.5 based on 564 reviews