Tesco Bank Reviews

Name: Tesco Bank
Rating: 3.55

3.6 Rating 554 Reviews

65 %

of reviewers recommend Tesco Bank

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3.6

Based on 554 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1.8 out of 5

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info@tescobank.com

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Tesco Bank 1 star review on 21st May 2020

Marco

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“AVOID. They Transferred £2500 to another bank without my knowledge or consent 3 weeks of argument to try and sort it. Promised call backs never made the key way to get you off the phone is to suddenly say your being aggressive and then hang up.”

Helpful Report

Posted 5 years ago

“Trying to open a savings account. Been waiting 10 days for them to respond to my identification paperwork which I sent. If I had not had to pay for certified photocopies I would cancel. I have at least got to get some interest to cover the cost of that. Very poor compared to my experience of opening other accounts online.”

Helpful Report

Posted 5 years ago

“Daughter in law was told she was accepted for a tesco loan to buy my son a car for his birthday. Paid a £500 deposit, then heard nothing else from Tesco. She phoned Tesco as she hadn't heard anymore for a few days. Was told "you've got nothing to worry about you know you've been approved" She was then told despite have am excellent credit rating the underwriters had not approved the loan because she wasn't registered to vote at her new house (Moved in about 9 months ago) This was never mentioned on the application. She now can't go anywhere else as she has to declare she's been refused a loan!! Tesco didn't even think it was important to let her know the underwriters had overturned the decision. (obviously no profit in letting customers know they've been refused) A few lessons to learn 1: Make sure you're registered to vote when you buy a new house. 2: Don't trust Tesco when you're told your application has been accepted 3: Tesco loans may be one of the cheapest but remember you get what you pay for. Go to a proper bank”

Helpful Report

Posted 5 years ago

“We have our home insurance through Tesco Bank. They accepted to pay a claim 6 weeks ago. Payment was promised to be in my account by 15th April. Its now 13th May and we've have had lies and excuses ever since. This morning I tried to raise a formal complain only to find out Tesco's Bank won't accept the complaint as the Insurance was underwritten by AmTrust. However I've got no contact for them, only a claims handling company called Towergate Marine Claims, who are the ones who keep lying about the money being paid. If Tesco Bank takes my money, then it's Tesco Bank who should sort out my problems, how dare they just wash their hands of me the minute I pay them! I won't be buying insurance though Tesco Bank again.”

Helpful Report

Posted 5 years ago

“Their home insurance legal protection in my opinion is not worth the paper it is written on. It is administered by Arc legal who have no legally trained staff and deny claims wherever possible .”

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Posted 5 years ago

“Found web site easy to use”

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Posted 5 years ago

“I have all my insurances through Tesco. I have also recommended Tesco to friends.”

Helpful Report

(Home Insurance) - Posted 5 years ago

“Good company and good rate for car insurance finance”

Helpful Report

Posted 5 years ago

“AVOID that company at all cost. THEY ARE A SCAM. They have auto renewed my car insurance without my consent and told me I signed an auto renewal form with is a total LIE as I know for sure we did told them that we do not want an auto renewal. And i would never sign such a form to ensure we only go through compare the market each year to get the movies deal. They have taken the money from my bank WITHOUT MY CONSENT SO THEY HAVE STORED MY BANK DETAIL FRAUDULENTLY!! And took the full year premium WITHOUT TELLING ME. When I realised, I contacted them and they say if I cancel I pay more than £300 that they are not willing to refund at all. This is a scam. AVOID THEM. That company is a JOKE”

Helpful Report

Posted 5 years ago

“Have spent over twenty minutes on the phone waiting to speak to an ‘adviser’ - really poor service - I remember a time when we had wonderful ‘face to face’ banking that really cared about customer service - sadly, it is no more and we now have to sit, listen to dreadful apologies and muzak - call this progress?”

Helpful Report

Posted 5 years ago

“I tried to open a 1yr fixed savings account online with Tesco bank (April 2019) Much of the forms were already pre-filled as i was logged in to my existing Tesco bank account at the time (good) I reached the end of the process and instead of getting the account details so I can transfer in the money as I was expecting, I got a cryptic message that for 'my own safety' more checks need to be made and I will be contacted by phone or letter within 5 days ??? I was confused Im not borrowing money, the account has no credit facility, they already have all my details - Ive been a customer over 5yrs. I have a large sum in another savings account with them A few days prior I opened a new instant access savings account with another bank Ive never dealt with before. That account went live immediatly (even though that wasnt even a weekday) I contacted Tesco bank facebook support to try to get some answers, they told me to ring the bank I rang the bank and they told me there is no way for them to know what the problem was, as the underwritters determine if further checks need to be made with an application. They wouldnt even take my reference number to look it up, I was told there was no point. So Im left totally in the dark about what is going on and Tesco seem to be in the dark also... Why do checks need to be made for opening a savings account for an existing customer? Sorry Tesco, but this seems bonkers to me Im starting to suspect that their fixed savers are run by someone else and are crudely tagged on to their website and Tesco actually has no idea about them at all and they arent really tied to your existing accounts. On the first page of the forms you have to choose between funding the account via a cheque or another bank, there is no option to fund it from another Tesco account - which is what I intended to do I thought already being a Tesco Bank customer would make it easier to setup an account, I discounted 2 higher paying accounts just because I thought the process would be easier and quicker with Tesco - how wrong I was... My government bond matures today and I will now go and try to setup a 1yr fixed savings account elsewhere, which ever account goes live first gets my money. My guess is that it wont be Tesco”

Helpful Report

Posted 5 years ago

“To Tracy from Glasgow The level of customer care service I received from you this afternoon has left me feeling I am in good hands with Tesco banking you spent quality time over the phone with me helping sort out I thought a fraudulent bank error on my statement which happily was not so..... Best quality care service: Sincerely a credit and asset to Tesco customer care services. Rating easy 10 out of 10”

Helpful Report

Posted 5 years ago

“Had Tesco bank account for a few years. The only problems I had was that no one else could pay a cheque into my account for me. I had to travel the 15 miles to the nearest store to do banking. I have a store 1/2 mile away but they don’t do banking! Also I had a problem using my debit card at a pay at the pump petrol station. It wouldn’t accept my card. When I phoned Tescos they said I had the wrong card for that and could not be used at pay at the pump petrol station. Ridiculous! When on holiday in Porthmadog north wales, I went to Tescos pay at the pump petrol station. I used my Tescos debit card, at a tescos petrol station, with my Tescos colleague card (yes I work for Tescos!) and it still wouldn’t allow me to fill up. Sorry Tescos bank, your loss. I’ve now moved to first direct for proper service”

Helpful Report

Posted 5 years ago

“This company WILL sell your data to fraud artists. I’ve been flooded by calls ever since my accident which happened half a year ago. It was incredibly difficult to get answers from them about the status of my claim. AVOID!”

Helpful Report

Posted 5 years ago

“Honestly not worth using Tesco bank if you value your time and user friendly interfaces. The app is OK but you will never be able to access it as there are always issues with the security - meaning you have to waste your time calling and emailing Tesco. To get through the security issues you will have to wait for a LETTER FROM TESCO. I have a Natwest account and it is the easiest and most brilliant app you could hope for. Go to Natwest, theyve won awards for the online banking app!”

Helpful Report

Posted 5 years ago

“I love Tesco Bank app and I think it's easy to use their card. I also like the fact that their communication is great over the phone”

Helpful Report

Posted 5 years ago

“As an insurance professional with 20 years of experience I have to say that I am not just disappointed with Tesco Bank but surprised there have been no high profile complaints of poor conduct to date. This year I made a very small claim (1/3rd my annual premium) which was declined despite being clearly covered. Furthermore I had also obtained approval prior to proceeding with the works and had demonstrated good faith by acting to minimise the loss. This claim was only approved when I made it clear I would submit a formal complaint citing the ambiguous wording and mis-leading / inconsistent advice. I have now received my renewal quote. Premium for like-for-like cover has increased by 75% with the premium rise in monetary terms being more than double the amount claimed. It is nonsensical to penalise a client who is in profit for the year – in fact profitability of a client is usually assessed over a period of 3 to 5 years. Insurers don’t like such attritional losses but they warrant a small symbolic penalty if anything. I have never seen a loss loading like this and I oversee the marketing of circa 2,000 insurance placements a year. As an existing client such a renewal quote is in fact a breach of the FCA’s TCF (Treating the Client Fairly) rules and, as an intermediary, Tesco Bank has shown no willingness to address it. Ultimately if you can’t rely on your insurance in the event of a claim - and if they do pay they expect you to more than repay them the follwing year - you’re buying nothing but a policy number.”

Helpful Report

Posted 5 years ago

“Awful attitude when ending insurance due to car sale. I paid for a full years insurance. They refuse to refund monies owed by cheque. Will only send funds to an account which they know no longer exists. Complete joke. Will never use again due to poor service.”

Helpful Report

Posted 5 years ago

“Avoid at all costs. Had two negative experiences with Tesco recently A non fault car accident resulted in a protracted and apathetic response that left me stranded without transport (despite replacement vehicle as part of the policy) and no answers!!!! even after long waits for somebody to answer the telephone Next pet insurance, received the renewal notice that had increased the premium by 48% reason given the pets were a year older and one has a minor sickness issue nearly twelve months ago, that might return!!!!!! Needless to say they have lost the business, they may be cheap but customer service, attitude and efficiency in their case is appalling”

Helpful Report

Posted 5 years ago

“Car insurance at a good price with no hassle. I hope to never use it!”

Helpful Report

Posted 5 years ago

Tesco Bank is rated 3.6 based on 554 reviews