Tesco Bank Reviews

Name: Tesco Bank
Rating: 3.54

3.5 Rating 564 Reviews

65 %

of reviewers recommend Tesco Bank

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3.5

Based on 564 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5

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Email:

info@tescobank.com

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Walk with confidence Enter without fear”

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Posted 1 year ago

“Took out car insurance sent in no claims Totally forgot about a no fault accident ?stone chip windowscreen clearly documented no claims made no difference price tesco ins rang and rang stated no acceptance ncd I sent it again them rang about no fault claim told them explained to be charged another £35 looked at updated policy no mention of claims no fault so what am I paying for very disappointed 🙄 awaiting complaints team to get back to me?”

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Posted 1 year ago

“"No fuss no bother easy to use"”

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(Home Insurance) - Posted 1 year ago

“"Excellent customer service"”

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(Home Insurance) - Posted 1 year ago

“"First class setting up.We don\u2019t recommend any financial or insurance products to anybody"”

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(Home Insurance) - Posted 1 year ago

“"Nice to speak to a person that. You can understand and understanding "”

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(Home Insurance) - Posted 1 year ago

“I was a member of Tesco Black Box car insurance for a duration of two years. On the 25th of March 2022, I was involved in a vehicular accident, following which I was provided with a replacement vehicle by Enterprise Rent a Car, facilitated through my Tesco Black Box insurance policy. My own vehicle was deemed a total loss, and subsequently, Tesco Insurance disbursed a payout to facilitate a replacement vehicle. This pay-out was subject to a £350 deduction as an excess, with a commitment from Tesco Insurance to reimburse this amount once I was determined to be not at fault. Upon procuring a new vehicle, I chose to retain my insurance coverage with Tesco, incurring an additional £90 fee for the change in the insured vehicle. I was assured that this fee would be reimbursed upon a determination of non-fault status. Furthermore, Tesco Insurance imposed an additional premium of £317 on top of the pre-existing insurance costs for my previous vehicle. Despite my persistent attempts to engage with Tesco Black Box insurance, documented through a series of interactions on 17.05.22, 24.06.22, 28.06.22, 30.06.22, and 02.09.22, no substantive updates were provided regarding the payment from the third party insurance. Subsequently, Tesco Insurance directed me to contact the third-party insurer independently to secure the return of the excess amount. I duly contacted the third-party insurance provider and successfully reclaimed my excess. Nonetheless, Tesco continued to levy a premium of £998.64 for my insurance coverage, even after my policy was renewed on 01.11.12. This was contingent on their assurance that the premium would be reimbursed once a non-fault determination was established. Over the course of more than a year, I maintained regular contact with Tesco Insurance, seeking reimbursement for the expenses. No progress was made in resolving my claim, and Tesco consistently declined to provide the promised reimbursement. Frustrated with the lack of resolution, I opted to terminate my insurance policy with Tesco Insurance on 15.10.23. To my surprise, this action incurred an £80 cancellation fee, and an additional £50 charge for failing to return the black box device, even though such an option had not been presented. Subsequently, I received an email from Tesco Insurance on an unspecified date, confirming the receipt of their payout from the third-party insurer. They also affirmed my non-fault status in the accident and assured the removal of any claims affecting my no-claim discount. Subsequently, I initiated contact with Tesco to request the reimbursement of the outstanding sums. Multiple formal complaints were lodged with Tesco Insurance through email and live chat, all of which have been meticulously documented. In light of the absence of responses from Tesco, I sought legal counsel to pursue the resolution of this matter. On 17.10.23, I received correspondence from Enterprise Rent a Car, stating that they have not received the payment they were due from the third-party insurer, adding to the complexity of the situation. The Enterprise Act 2016 made it an implied term of every insurance contract (taken out since 4 May 2017) that the insurer must pay any sums due in respect of an insurance claim within a “reasonable time”. 1 year and 7 months is not reasonable”

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Posted 1 year ago

“"I had already bought Home insurance from them and it was trouble free, so went for car insurance. Only difficulty was setting up another account on Tesco Bank, it does need separate logins and passwords. Tesco was very helpful when I phoned them and stayed on the line until it was all set up. "”

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(Home Insurance) - Posted 1 year ago

“"Pleasant and easy."”

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(Home Insurance) - Posted 1 year ago

“"I have had to make a claim for the first time ever the claims department were brilliant, easy to do , sympathetic, excellent service \ud83d\udc4f "”

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(Home Insurance) - Posted 1 year ago

“"I have no issues with Tesco bank and would certainly recommend them."”

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(Home Insurance) - Posted 1 year ago

“"Had a claim for change of locks and keys refused because my son (who does not live with us now) was in possession of a key when he was burgled and it was taken along with many of his personal belongings . So I thought changing our locks would be prudent and Tesco would agree. However the claim was refused and I was told that if I did not change my locks at my expense that they may refuse cover going forward.\r\nTesco home insurance was by far the cheapest and perhaps I should have read the policy word by word, but who does and in the grand scheme of things, they haven't done anything wrong. They were the cheapest and perhaps I will not be so cost driven next renewal ."”

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(Home Insurance) - Posted 1 year ago

“"All good for far, quick and easy to set up. Haven't had to use as yet, thank goodness. "”

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(Home Insurance) - Posted 1 year ago

“Incompetent Clowns Because of raising interest rates I transferred money from my current ISA provider to Tesco Bank, after nearly a month of holding my ISA nothing showed up on my account, after numerous phone calls letters and emails they claim that they do not have my money. My current provider has transferred my ISA to them and this can be proven so I am moving away from Tesco Bank they are nothing but incompetent Clowns Date of experience: 09 September 2023”

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Posted 1 year ago

“I have a fixed term ISA with Tesco Bank £15000 i asked them to close my account. They said NO... I have mental health issues. Clinical depression. And for the first time in over 20 years I'm expecting suicidal thoughts. Thanks Tesco Bank!!!”

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Posted 1 year ago

“tesco is a greedy company thats what went wrong your all about money i would not recomend your company to any one you robbed me steven roberts”

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Posted 1 year ago

“I've been very happy banking with Tesco for nearly 30 years now, no complaints whatsoever :-)”

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Posted 1 year ago

“Can't even change my phone number online to access my own account. Have to rely on snail mail 🙄”

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Posted 1 year ago

“"Only changed because of price "”

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(Home Insurance) - Posted 1 year ago

“"Easy to use website and good rates for Tesco club card holders."”

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(Home Insurance) - Posted 1 year ago

Tesco Bank is rated 3.5 based on 564 reviews