Tesco Bank Reviews

Name: Tesco Bank
Rating: 3.55

3.6 Rating 554 Reviews

65 %

of reviewers recommend Tesco Bank

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3.6

Based on 554 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1.8 out of 5

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info@tescobank.com

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Tesco Bank 1 star review on 21st May 2020

Marco

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“"Quich and effective communication. Claim handles very quickly."”

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(Home Insurance) - Posted 1 year ago

“"I would recommend Tesco\u2019s bank as my dealings with them are brilliant "”

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(Home Insurance) - Posted 1 year ago

“you advertise yourself as a quick loan with payment within 2 hours. My loan was accepted more than 1 week ago, but it hasn't arrived since then. This country of loans would have transferred my money to any other bank. It is a mistake to choose this company because their service is zero and the call center condescendingly asks why I am calling them. amateur lazy obnoxious people work as they do in tesco. your work is not worth a single star, that's the truth!!!”

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Posted 1 year ago

“AVOID AT ALL COSTS!!!! My wife was insured through Tesco. Had a fender bender, new bumper and bonnet needed. No structural damage, confirmed by mechanic. Tesco's took almost 2 weeks to assess the damage, during which she was told twice it would be cat c and could go ahead with repairs. Got repairs done and an MOT to prove roadworthiness only to be told it was cat b and is considered unroadworthy, all from some photos.... refusing to reassess, Customer service appalling. We've spent a fortune on cabs to get to work whilst waiting for a response, God knows how many phonecalls, gone ahead with repairs as agreed on 2 calls and now we're being told it's unroadworthy and we cannot drive it. DO NOT INSURE WITH TESCO!!!”

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Posted 1 year ago

“Excellent Customer service good all round”

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Posted 1 year ago

“"nothing is to much trouble cant fault the service i have had"”

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(Home Insurance) - Posted 1 year ago

“"It gave me a very competitive price and was hassle free setting up. "”

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(Home Insurance) - Posted 1 year ago

“I find Tesco Bank very easy to contact by phone (unusual these days!). Every time I have needed them, they have answered promptly, been able to help with my query and are always friendly. Can't fault them.”

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Posted 2 years ago

“An unacceptable waiting time to speak to someone. I only wanted to add a mobile phone number to my details when downloading and registering the App as whenever I purchase something with my credit card of longstanding, the security check goes to my landline. The app told me to phone you. I spoke to a very polite lady, answered a mass of security questions but was then told that this was not sufficient security! I now have to wait 5-7 days for a letter and then go through this whole process again. I’m pleased to know how careful you are being, but I find this just a bit too much and extremely frustrating.”

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Posted 2 years ago

“easy to use no problems will use again.”

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Posted 2 years ago

“Isa transfer completed but Tesco bank account still not showing the cash has landed in my account. Only contact to customer services is by phone and to get an answer requires being put on hold for over 15 minutes. Gone off this company - too much stress - already shopping at Aldi.”

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Posted 2 years ago

“What in 2022 should be a simple process of applying for a loan became an absolute nightmare , I had the opportunity to purchase a bargain of a car and needed to secure a quick loan Being a Tesco credit card customer of over 20 years I have a Tesco bank login and phone app. After several attempts to apply for a loan on the app I kept getting sent back to restart the process no joy there ! 15 minutes on hold for help , got told can't apply for loan on the app beggars belief the app couldn't point this out ! Was advised to visit the Tesco bank website and not to login just apply for a loan ,as we entered all the necessary details a box popped up pointing out that we were existing customers and we would need to login and apply So now we're logged in and filling out the application for the umpteenth time when a box pops up pointing out we're existing customers and we need to login , top of screen clearly shows we are logged in. Another 15 minutes on hold , very helpful and apologetic person offers to transfer us to a phone advisor who can complete loan application on the phone. Whereas an online application will give a near instant decision , 15 minutes later the phone service advised me it would take a week for an answer and over two week for the funds if accepted . At this point we declined and took out the loan with Barclays and got accepted and funds actually transferred into our account all within ten minutes. How a loyal Tesco shopper , clubcard and credit card customer can be treated so shabbily I just don't know. My wife and I own our house with no mortgage and both earn decent wages no other loans or debts , top experian score possible I know usually I can't be bothered but this time I will change credit card provider and now shop at ALDI as I can't say Tesco anymore without stammering. What do you pay your IT department for because their not doing a good job.”

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Posted 2 years ago

“Every attempt to contact customer service by telephone has resulted in an unacceptable waiting on hold time..”

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Posted 2 years ago

“Tesco put my home insurance up by 30% rip off”

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Posted 2 years ago

“"Like Tesco been with them for years good prices easy setup really quick and easy."”

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