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Tesco Bank Reviews

3.5 Rating 564 Reviews

65 %

of reviewers recommend Tesco Bank

Company Reviews

3.5

Based on 564 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“"Straightforward to set up my account and very helpful adviser when I asked questions. "”

Helpful Report

(Home Insurance) - Posted 1 year ago

“"Easy to set up. But the test will come, hopefully never, in the event of a claim. "”

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(Home Insurance) - Posted 1 year ago

“"Meets my needs in terms of cover"”

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(Home Insurance) - Posted 1 year ago

“"Good price and easy to insure "”

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(Home Insurance) - Posted 1 year ago

“"I haven't had any problems with them they are reasonable priced "”

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(Home Insurance) - Posted 1 year ago

“What can I say absolutely disgraceful company, got a 0% transfer balance card had it for around 12 months paid every payment early!!! one month never got my bill reminder off tesco app so was a few days late on which I paid double payment and what do you know they cancelled my 0% interest????? in this current financial crisis I was late as there system never sent me my statement! no common sense they never admited there statement never got sent also never informed me via there app or email but sent letters that took 2 weeks to get to me for the extra interest,, prior to that I paid every payment early for all the other months, i just transferred my balance to another provider and got a better deal, also i went to cancel my card but had to print a form off there site fill it in then scan it and email it to them on which 3 days gone but no reply?? I have had cards i have had in the past were i have simply cancelled on the app and within a day its all done it does show how backward this organisation is, tesco bank are not a good organisation and there is a lot better out there i would say they are very underhanded in the way they do things. Be careful with them.”

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Posted 1 year ago

“"Very easy to set up online, good pricing ."”

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(Home Insurance) - Posted 1 year ago

“"Clubcard rewards "”

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(Home Insurance) - Posted 1 year ago

“I was contacted by a member of staff to sort out payments that had been made to my account which i did not remember making the transactions. But also that someone was trying to take out a subscription to a company that i had never heard of. Thank goodness they were able to assist me. Spoke with me for over an hour which is more than anyone as ever done. Could never get in touch.”

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Posted 1 year ago

“"Phoned re adding hubby's new hearing aids to our home insurance. Was given a quote but was then told that our existing insurance would cover the cost of one hearing aid being lost or repaired, so no need to take out additional cover. Hopefully he wont lose both! Thank you Tesco Insurance"”

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(Home Insurance) - Posted 2 years ago

“"Quich and effective communication. Claim handles very quickly."”

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(Home Insurance) - Posted 2 years ago

“"I would recommend Tesco\u2019s bank as my dealings with them are brilliant "”

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(Home Insurance) - Posted 2 years ago

“you advertise yourself as a quick loan with payment within 2 hours. My loan was accepted more than 1 week ago, but it hasn't arrived since then. This country of loans would have transferred my money to any other bank. It is a mistake to choose this company because their service is zero and the call center condescendingly asks why I am calling them. amateur lazy obnoxious people work as they do in tesco. your work is not worth a single star, that's the truth!!!”

Helpful Report

Posted 2 years ago

“AVOID AT ALL COSTS!!!! My wife was insured through Tesco. Had a fender bender, new bumper and bonnet needed. No structural damage, confirmed by mechanic. Tesco's took almost 2 weeks to assess the damage, during which she was told twice it would be cat c and could go ahead with repairs. Got repairs done and an MOT to prove roadworthiness only to be told it was cat b and is considered unroadworthy, all from some photos.... refusing to reassess, Customer service appalling. We've spent a fortune on cabs to get to work whilst waiting for a response, God knows how many phonecalls, gone ahead with repairs as agreed on 2 calls and now we're being told it's unroadworthy and we cannot drive it. DO NOT INSURE WITH TESCO!!!”

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Posted 2 years ago

“Excellent Customer service good all round”

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Posted 2 years ago

“"nothing is to much trouble cant fault the service i have had"”

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(Home Insurance) - Posted 2 years ago

“"It gave me a very competitive price and was hassle free setting up. "”

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(Home Insurance) - Posted 2 years ago

“I find Tesco Bank very easy to contact by phone (unusual these days!). Every time I have needed them, they have answered promptly, been able to help with my query and are always friendly. Can't fault them.”

Helpful Report

Posted 2 years ago

“An unacceptable waiting time to speak to someone. I only wanted to add a mobile phone number to my details when downloading and registering the App as whenever I purchase something with my credit card of longstanding, the security check goes to my landline. The app told me to phone you. I spoke to a very polite lady, answered a mass of security questions but was then told that this was not sufficient security! I now have to wait 5-7 days for a letter and then go through this whole process again. I’m pleased to know how careful you are being, but I find this just a bit too much and extremely frustrating.”

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Posted 2 years ago

“easy to use no problems will use again.”

Helpful Report

Posted 2 years ago

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Tesco Bank is rated 3.5 based on 564 reviews