Tesco Direct Reviews

Name: Tesco Direct
Rating: 3.24

3.2 Rating 2,177 Reviews

55 %

of reviewers recommend Tesco Direct

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3.2

Based on 2,177 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.6 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Don't bother looking for hamster food for you child's much loved pet hamster over Christmas, all the Tesco stores have had to take the only small bag of hamster food they sell off the shelves to make room for all the doggie Christmas stockings and treats, but that's OK, because you can still buy food for your child's hamster at MORRISONS, at least morrisons care about ALL pets.”

Helpful Report

Posted 6 years ago

“Went to Tesco keynsham today store was packed but nothing on the shelves. No juice...No meat important for a Sunday that... No eggs.... No fresh bread what's going on is it closing”

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Posted 6 years ago

“'ve been shopping at Tesco for 20y. The quality of their products has declined in the last few years particularly with the bakery. Yet their prices still go up.The quality of their baked rolls is poor - hard/ overbaked and they hardly produce any wholemeal rolls. They used to produce rustic rolls which were wholesome and healthy and very popular yet stopped doing this a few years ago and now most of their bakery rolls are white which is not healthy particularly to those with health problems like diabetes. I've now started shopping at asda which has a better bakery and is cheaper. The last straw was with the poor quality of coriander they started providing 4 weeks ago - small stringy pieces thrown and tangled up in the bag unlike the previous long bunched ones they sold for years. It seems they are trying to cut their costs at the expense of quality.”

Helpful Report

Posted 6 years ago

“After 2 years of shopping at Tesco Aberdare and putting up with unstocked shelves every time I shop, especially in the fresh produce section. I have to shop late evening and find that it is hit and miss if the fresh produce is stocked properly, more miss than hit, even though the store is open until midnight. Tonight has just confirmed that I need to try Aldi, as at half 9, not only were the the shelves not stocked, but the lights had been turned off in the chilled cabinates. Not exactly inviting you to shop. This isn't the first time either. Bye bye Tesco”

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Posted 6 years ago

“They didn't make me happy in the least. Grocery shopping on line is abysmal as site is slow, out of ate and certainly not user friendly - won't be doing it again.”

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Posted 6 years ago

“I am not at all happy with Tesco's on-line shopping experience as the pages on their homewear products do not load properly. It was far quicker for me to go direct to the store to buy what I wanted.”

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Posted 6 years ago

“The quality of this store has been declining recently, with various products I've noticed being taken off the shelves permanently - including lighter/healthier products such as light condensed milk and eat lean protein cheese. Despite this, the staff are friendly, helpful and knowledgeable about products the store does still stock.”

Helpful Report

Posted 6 years ago

“My problem was with the customer service department! Beware of any phone numbers on, 'certain' guarantee phamplets. The one I first used, was a premium number, Tesco will argue , all their phone numbers are "free phone". Not impressed at all !!”

Helpful Report

Posted 6 years ago

“Nearly 90 minutes to order online shop, password and email incorrect. Eventually log in,hardly any fresh fruit or vegetables, meal deal limited, 1 choice of chicken ,no meat free, 2 desserts , 2 sides. At checkout offers did not come off so bill higher than expected. Rang customer services, cut off twice, cancelled whole order,. Shocking servive.”

Helpful Report

Posted 6 years ago

“Only half my delivery came, half someone’s else’s. We had to unpack the shopping and tick it back! Driver had to take back what was not mine! Phoned help line and spoke to a guy who sounded bored out of his brains. I am now waiting 2 hours later for my shopping to come. I was offered my deliver charge back and a £5 voucher!!! Also lots of substitutes! Never again! They call this easy shopping!!!!”

Helpful Report

Posted 6 years ago

“When I buy pre-bagged fruit or vegetables in Tesco, there is frequently an 'obligatory' bad one. I've seen a well stocked counter on many occasions with weighed bags of for instance potatoes and when I check each bag there is a potato that is badly blemished or in a state of decomposition. The same can be said for bagged apples, oranges, plums, tangerines, brussels sprouts etc. I prefer to buy loose fruit or veg but sometimes these are not available. Why should I pay for fresh food that is not 100% edible?”

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Posted 6 years ago

“prices always increasing”

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Posted 6 years ago

“rude staff”

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Posted 6 years ago

“Your clowne store chesterfield. Visited yesterday first time half of the shelves empty. Only one sushi left no size 18s in most of womens clothing as sold out. A very poor standard wont go back to this store shelves should be well stocked midday. However newquay tesco express would have got 5 stars.”

Helpful Report

Posted 6 years ago

“I'm fed up of the poor quality of their finest steaks range. Unless they are a fillet steak (which are great btw) the last 5 or 6 times I've bought anything other than fillet from the finest range all ive got is fatty, tough and inedible pieces of meat. Nothing to do with how I prepare it either. And you wonder why your company is dying a slow death? First you start compromising on customer service, now the quality of your food.....sort it out Tesco.”

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Posted 6 years ago

“The changing rooms were disgusting and made the clothes i was trying on dirty.”

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Posted 6 years ago

“First ever delivery. Tried you bread had 2 days life. Won't be coming back”

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Posted 6 years ago

“Tesco used to be full of great value but now it's just full of marketing scams making people think it's cheap. You add the few things up in your head and their prices dont tally with rivals too well even tho it says it does with the brand shopping. Their own brand stuff is even getting to an extortionate amount. Employees could do with being a little more friendly. I'm not saying it's every employee but a fair few. I have been in other frachised stores that give me a positive happy shopping experience just because of the employees. I'm not exactly short of a pound but I don't have an unlimited supply either. I know theres other's getting it hard compared to me so every little helps.”

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Posted 6 years ago

“Slogan is every little helps, but I didn't see any help in my store.”

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Posted 7 years ago

“The shelves are often empty, not attempt is made to correct the problem, cheese buns on the bread counter are missing from the bread counter at 4 Tesco shops within 15 miles of home so now don't bother with Tesco. No wonder they complain about not selling enough products. If you haven't got the products you cannot make a sale and therefore you cannot make money. Even the monkeys in London Zoo might tell the buyers that!!!!!!!”

Helpful Report

Posted 7 years ago

Tesco Direct is rated 3.2 based on 2,177 reviews