Tesco Direct Reviews

Name: Tesco Direct
Rating: 3.24

3.2 Rating 2,178 Reviews

55 %

of reviewers recommend Tesco Direct

Company Reviews

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Metrics

3.2

Based on 2,178 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.6 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult

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Tesco Direct 3 star review on 16th April 2025

Clifford

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Better selection of vegan products than most supermarkets. Thanks Tesco.”

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Posted 6 years ago

“Friendly staff, always willing to help”

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Posted 6 years ago

“Good website leading to a brilliant furniture manufacturing company”

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Posted 6 years ago

“Very cheerful and friendly staff, goo quality produce and competitive prices”

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Posted 6 years ago

“good and friendly service, reasonable prices, specially on Tesco labeled. in one place you can do most of your daily shopping and having your car washed at the same time.”

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Posted 6 years ago

“is a supermarket, where price and quality go hand in hand. has home delivery service and is important.”

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Posted 6 years ago

“I always find my shopping at Tesco a very nice experience. Love the variety and the easy to navigate isles.”

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Posted 6 years ago

“I was not happy with them but finally the situation got resolved i have severe learning disabilities and normally i am impresssed with tesco so that is why i have put that many stars but i got stressed today because of a misunderstanding so tesco say i can not shop with them i do get my words out wrong and because of my condition i sometimes sound angry i am very sorry”

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Posted 6 years ago

“Pleasant staff very helpful.”

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Posted 6 years ago

“Our Colchester Hythe store is usually very well-stocked, and I always go there for my fish. Plenty of blue-badge parking, and I have had only one disappointing purchase - and that wasn't the fish!”

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Posted 6 years ago

“Easy to pay”

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Posted 6 years ago

“Fair pricing and well presented store with friendly store staff ! Can always find what i want in there.”

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Posted 6 years ago

“Good product variety at a reasonable price. Great weekly discounts and always fresh products”

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Posted 6 years ago

“Great value BBQ”

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Posted 6 years ago

“Easy to navigate, easy to place order.”

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Posted 6 years ago

“Good service”

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Posted 7 years ago

“Tesco staff at Lincoln wragby road store are always so happy to help”

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Posted 7 years ago

“Being a father of three infant it's really difficult to go Tesco and do shopping By using online grocery shopping I get the goods in time at home. Thanks Tesco!”

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Posted 7 years ago

“cgvjhbjnhbgvfcd drfghjjhgfrdesw reswaserdrtftguyhnj szdxcfvgbhjnhgftyrdtes”

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Posted 7 years ago

“Good stuff”

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Posted 7 years ago

Tesco Direct is rated 3.2 based on 2,178 reviews