Tesco Direct Reviews

Name: Tesco Direct
Rating: 3.24

3.2 Rating 2,177 Reviews

55 %

of reviewers recommend Tesco Direct

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Metrics

3.2

Based on 2,177 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.6 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“ED is the best ever worker she works at the Leytonstone superstore we need more people like her :)”

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Posted 2 years ago

“Excellent service and value for. Money”

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Posted 2 years ago

“I am a regular customer at Tesco's Dewsbury road Osset.The customer service is amazing and never had a problem. Highly recommended”

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Posted 2 years ago

“I have been shopping at your Rathmines metro store for a very long time and I find Regina in the morning to be a pleasure to meet she is always very helpful,welcoming and smiling she is a credit to your store.”

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Posted 2 years ago

“Thank you to my Delivery Driver, absolutely amazing!”

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Posted 2 years ago

“I love Tesco and their meal deals, especially the Chicken and Bacon Ceaser Salads would recommend. I love it so so so so much”

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Posted 2 years ago

“Triple chocolate Muffins are the nicest muffins i think exist on this earth. Tesco you’ve out done yourself never change this recipe”

Tesco Direct 5 star review on 29th September 2022

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Posted 2 years ago

“Thank you to my great Tesco delivery driver today really helpful carried my shopping in and helped me take it out of the trays and so cheerful”

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Posted 2 years ago

“Very easy and efficient. Always had support from Tesco. Thank you”

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Posted 2 years ago

“Great shopping customer service”

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Posted 2 years ago

“Very helpful”

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Posted 2 years ago

“I would just like to thank Liz in the Mobile Department at the main Tesco's in Bury St. Edmunds for sorting my mobile out which I messed up. A case of "Every little helps", thanks again Liz, you're a star.”

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Posted 2 years ago

“Test review”

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Posted 2 years ago

“Hi this is a review for Tesco express on Burnham Lane I’ve been going there for a few years now great shop all the staff are very helpful and we have a laugh they are all willing to help very polite Long mate continue thanks to all the staff at the Burnham Lane branch thanks guys”

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Posted 2 years ago

“So very impressed with this service. Always within the hour (usually 30 minutes). Very polite and helpful team.”

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Posted 2 years ago

“I am a delivery saver customer and have used Tesco for years. I have always found the service excellent and the drivers very helpful and polite. If they do substitute a product it’s always for a more expensive product but for the cheaper price. I will continue to use Tesco. Susan”

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Posted 2 years ago

“Andy fry is the best home delivery driver very helpful polite outstanding service”

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Posted 2 years ago

“Easy and fast to follow”

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Posted 2 years ago

“Drivers are always helpful. Tonight the driver was new to home deliveries & a bit late. A text from Tesco advised me it would be. But my order still arrived within the time slot - 👏🏻 👍 delivered by a lovely Hungarian guy who was not familiar with the roads or adresses. I totally understand that. He thought his English was not good but it was a million times better than my Hungarian so I applaud him. Being elderly in a rural community & with difficulty walking & carrying anything weighty I find the service almost essential. Food may be cheaper from some other supermarkets BUT factor in a car journey & then it isn’t. Keep on it Tesco & pay your drivers well. They deserve it. They really really do 👏🏻”

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Posted 2 years ago

“I have just installed my club card and have switched from asda to tesco as there is more choice what I would like to say is the tasamo coffee pod's are cheaper at Asda their 3 for £10”

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Posted 2 years ago

Tesco Direct is rated 3.2 based on 2,177 reviews