Tesco Direct Reviews

Name: Tesco Direct
Rating: 3.24

3.2 Rating 2,178 Reviews

55 %

of reviewers recommend Tesco Direct

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3.2

Based on 2,178 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.6 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult

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Tesco Direct 3 star review on 16th April 2025

Clifford

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Tesco craswell street Portsmouth is amazing my grandad went to do some shopping felt poorly in store and the manager kerry looked after him so well got the paramedics out so see him (who gave him a lift home) and also called him today to see if he was feeling any better. You couldn’t ask for anything more. I was so shook up about him being alone and feeling unwell but to know there was someone doing everything they can to help actually made my cry. There are some really descent people thank you so so much”

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Posted 4 years ago

“Poor quality produce for click and collect order. The easy peelers were practically rotten and the mango so soft and the skin so wrinkled I took them straight back to the shop. The selection available for replacement was also not the best. It makes me wonder where they've been sourcing their fruit from. I don't know who they employ to pick out this stuff, I can't help but suspect they attempt to palm off the poorer quality and older fresh produce onto those who order online for delivery or click and collect. I'll be going back to Aldi where the fruit is definitely of fresher quality. It's not worth the hassle of ordering online only to find that the fresh produce is substandard.”

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Posted 4 years ago

“Thank you to Andy at Tesco mobile shop Little down.He was extremely helpful and patient.”

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Posted 4 years ago

“Just wanted to say a big thankyou to Kathryn from customers services New Milton. Lovely pleasant and helpful service from her. Thankyou Kathryn.”

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Posted 4 years ago

“Hi I Go to Tesco in Windsor town and a young boy called Lewis is always so helpful on a number of occasions he has been the only member of staff working while others giggle in the corner sometimes making me feel uncomfortable o have voiced this before. So thank you kindly young Lewis for all your help and kindness”

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Posted 4 years ago

“Looked after us throughout covid crisis. Slots every week and always deliver. Cant praise enough.”

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Posted 4 years ago

“Just taken our first delivery by Tesco’s. All items received, brilliant. Left at the door as we are self isolating. The young man who made the delivery was friendly and very courteous, should have asked his name.”

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Posted 4 years ago

“First delivery from Tesco on Tuesday 19th May. What a lovely bloke didn't get his name but so cheerful. I had lots of items as shopping for family and vunerable neighbours.”

Helpful Report

Posted 4 years ago

“ABSOLUTE DISGRACE THAT THE STAFF WORKING AT THE STORE IN BALBY DONCASTER THINK THEY ARE IMMUNE FROM COVID 19 - WALKING CLOSELY TO CUSTOMERS WITH THE 2M GUIDELINE - HAPPILY SPREADING THE DISEASE FROM PERSON TO PERSON - WELL DONE TESCO YOU HAVE ONCE AGAIN GAVE ME REASON TO SHOP AT ALDI WHERE YOU CAN HAVE UNLIMITED CONTACTLESS AND NO REASON TO BE AFRAID TO SHOP BECAUSE OF THE UNEDUCATED - SELFISH - ARROGANT STAFF YOU EMPLOY ( SOME ARE NICE THOUGH )”

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Posted 4 years ago

“We had our first ever Tesco home delivery yesterday in Wakefield on 12 the May at 4.30 What a great experience all our items bar one delivered to our door in carriers by a very polite young man ( wish I had asked his name )We are shielding and been living off what we could it was such a nice experience to order what we wanted without the fear of walking round a supermarket. I love the way they keep us informed and give us a very precise sheet to check or delivery with.We had 3 items substituted with adequate replacements .Only downside is we would use this regularly but can't get snore slots . Thank you Tesco for a great service and thank you to the packer everything was fresh and had a long use by date ...”

Helpful Report

Posted 4 years ago

“I have been shopping at the Tesco direct store in Blackpool since covid 19 began,Excellent friendly staff, keeping the shop clean and safe for the staff and customers, can't praise them enough Thank you. A very satisfied customer.”

Helpful Report

Posted 4 years ago

“I’ve just read a very similar review to mine, regarding fruit and veg. Mandarins and “sweet” easy peelers of such wide quality, ranging from acceptable to tasteless and even rotten. Grapes seemingly sold with no quality checks. Bought 2 packs of SA red recently, both covered with mould. Returned to the store, all that is offered is replacement. Far too much delivery produce close or even on final date when received and frequently in poor condition. I’ve given up with paying quality prices for sub standard food and will shop elsewhere. (After 30 years as a customer) One positive, staff at my local Tesco store In Kesgrave are lovely and very helpful and I will miss seeing them.”

Helpful Report

Posted 4 years ago

“Fiona at our Heysham store was lovely she has always been smiling and helpful throughout this difficult COVID19 period. They Heysham store staff have been kind and friendly and organised a good system to get people in and out and the shelves have remained stocked throughout with the essentials. Thank you to Fiona and the rest of the team there.”

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Posted 4 years ago

“Debbie made my order up today - nicely packed and placed in bags. Well done Debbie. Also the Delivery Driver very helpful and asked if I could manage. Well done Tesco - always ready to help at all times, in store and delivering. A Very happy customer. Please pass my appreciation to Debbie and the Driver. Many thanks. Julia”

Helpful Report

Posted 4 years ago

“Today 1st May 20..i had a delivery today a really lovely friendly guy called Garvin delivered my food mask on keeping distance but so respectful and was laughing while there are some not so nice delivery guys it a refreshing change what a nice guy.. I'm actually an OAP so he made my day.. We need. More GARVINS.. PLZ THANK HIM HE DESERVES A PAT ON THE BACK.. ROMFORD ADDRESS”

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Posted 4 years ago

“Great staff member. The lady was called Debbie helped me with finding coconut milk in tins. Really pleasant visit”

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Posted 4 years ago

“Great advice from delivery drivers and a lovely lady with a Scotish accent got me priority so I was able to get a slot more easily .Thank you all of you at Tesco great service,lovely people,good good and prices”

Helpful Report

Posted 4 years ago

“We have been shopping using the online Grocery Shopping delivery service for many years now and we are totally disgusted that Tesco has made no priority to existing customers (who were very small in numbers - even on Tesco's own figures) for delivery slots during this epidemic. Many of the existing customers, like ourselves, had no transport or were disabled. But have had no chance of getting a delivery slot booked. That idiot Chairman of there's sends out e-mails saying they have the Government list for the priority. But those on that list DO NOT INCLUDE people who are disabled and were probably already using the on-line service in the first place. Even my father of 92 does not qualify and does not meet the Governments list of vulnerable people. Well I can tell you when this virus is done. We will not be using the Tesco service again. And even though there's a lot of messing around setting up with another provider. That's what we will be doing in the future.”

Helpful Report

Posted 4 years ago

“Out of date food, rotting fruit! Have had two deliveries in last couple of months having rarely ordered before - both with issues including: Items delivered that were already Out of date Rotting, mouldy orange and grapes Very short date eg bread with date for following day - couldn’t hope to eat whole loaf by then Dates of others were well before the advertised dates with the products on website Items ordered after closing night before were suddenly not available and yet I could still order all of them the following day when delivery arrived Know it’s a difficult time but it didn’t need to be this bad”

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Posted 4 years ago

“My experience with Tesco’s Priority slots has been a Joke, Even though they took money in advance for delivery service for midweek slots I have been having as a loyal customer I am not sure about the legal situation on this matter but I feel Tesco’s have broken what I deemed to be a contract of delivery service. There are stores out there making far better efforts than Tesco’s during this crisis. I am by the way in the vulnerable category. That is just a little extra from me as you are only concerned with a big extra for your share holders. I saw your interview on BBC news today and saw mr Lewis saying he is aiming at reaching one point two million customers the interview was one big gloat. Tesco’s have really not got to grips at all with this crisis there are stores out there doing a much better job of it and I don’t need to be told by you to change”

Helpful Report

Posted 4 years ago

Tesco Direct is rated 3.2 based on 2,178 reviews