Tesco Direct Reviews

Name: Tesco Direct
Rating: 3.24

3.2 Rating 2,178 Reviews

55 %

of reviewers recommend Tesco Direct

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Metrics

3.2

Based on 2,178 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.6 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult

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Tesco Direct 3 star review on 16th April 2025

Clifford

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“During the pandemic we have used the home delivery service exclusively as we are both in our sixties and were anxious about going out shopping. In general we got most of what we ordered. However, on numerous occasions they informed us on the delivery note they were out of stock of certain items - Guinness for example - which we found odd as we said we would have any form of Guinness as a substitution. Often the substitutes bore no resemblence to what we ordered. Further, many items were very near their sell by date. However, what really made us view Tesco in a poor light was the time when we had ordered our usual essentials and additional items as it was our anniversary and my wife's birthday and they just cancelled the delivery for 7pm at 5pm, leaving us completly stranded! They said that it was due to their system being down!! Surely a company as large as this would have contingency plans in place so they do not leave people, especially vulnerable people, stranded. Moreover, when my wife wrote to Tesco she stated that they would not be worried if they lost our custom as we are but small fish to a company of this size. She was correct! They did not reply!! So, hopefully by writing this review we might make a small splash in the Tesco pond and others can add to the ripples that might rock their boat.”

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Posted 3 years ago

“I had my first Tesco online delivery to my home in Strathkinness yesterday . The delivery driver was so helpful and friendly. Thank you whoever that was .”

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Posted 3 years ago

“Great service”

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Posted 3 years ago

“Another, satisfied delivery from TESCO'S. Des, was the driver. Everything, okay. Well done, the both of you.”

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Posted 3 years ago

“Tesco have started its latest advertisement ploy by making people believe they are getting a better deal and cheaper prices by holding a clubcard or data card has i like to call them and they have victimized people who dont have a clubcard with price hikes i.e one price for the people who give tesco there data via the clubcard and one for the ones who dont sign up and give thier data basically daylight robbery for people who like to keep thier data private.The only problem ive seen through research is that the clubcard customer are not getting products cheaper but getting them at the same price has asda and all the other supermarkets take a packet of pringles club card customers can pay £1.50 for the snack yet people who dont want to sign up with tesco pay £2.50 now thats daylight robbery and also conning the loyal clubcard owners into believing that they are getting a cheaper deal when infact the are not.Your data is very valuable and they use this in more ways than one PLEASE BE CAREFULL”

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Posted 3 years ago

“Can't get drivers, remember Doncaster 2011-2012. You made 180 drivers redundant and you now say you can't get drivers LOL. WHAT'S GO'S ROUND COMES ROUND just serves you right. Tescos now complaining that they can't get the CHEAP DRIVERS FROM EUROPE. I Bet the fat cats are still getting their big fat wages.”

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Posted 3 years ago

“Bad company”

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Posted 3 years ago

“Great service ,staff very helpful .10%10. All shopping perfect.”

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Posted 3 years ago

“Cost fits us to a T. Made changes but still a good price”

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Posted 3 years ago

“Hi just a quick note to say how friendly and professional a particular member of staff was when I visited the store. Store 6146 Date 15/16/2021 Member of staff Lyndsey You should have more dedicated staff members like this lady.”

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Posted 3 years ago

“Went to do some shopping with my daughter, as always, I’ve bought a bottle of wine, with other stuffs, the lady asked me for a ID??? I really don’t look that young!!!! But I presented my driving license. And then she asked my daughter for an ID. I’ve explained why do my 16years old daughter needs to present an ID. I am the one buying, paying and drinking the wine, not my daughter, I will never give to my daughter any types of alcohol whatsoever!!! She said she can’t let me have the wine if I do not present a ID for my daughter. So I said ok. I had to leave the wine. Then I went again on Saturday, bought some wine again, I was with my 2 daughters, 8 and 16. No question asked, no ID asked just payed and went home!!!!!! Another thing!!! I started to put my shopping on, the cashier told me … “no, no, I am not taking any more trolley” so I said ok and went to next one, 30 seconds later, a couple started to put their shopping on, she never said anything to them, let them and continue to work as usual and kept looking at me, like I’ve done something wrong!!!!!!! Now I will go to Tesco only if I am desperate. It looks like they don’t like my head ☹️ Not sure what I’ve done wrong!!!!”

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Posted 3 years ago

“I went to tesco in Victoria Street Hednesford cannock I was looking for a TV and a girl name Sophie was to my rescue how helofull she was so professional the way she went about doing everything possible to help me well done Sophie excellent young assistant 👏👍”

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Posted 3 years ago

“Escalator not working, no cleaning spray for trolleys. Vegetables not fresh all exactly on their sell buy date. Wanted to but two leeks, only available in packets of three or four. Lettuce exactly on its sell buy date. Queues for ied to take the lift back down, only one working the other full of empty trolleys. Accrington store has gone downhill!”

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Posted 3 years ago

“Terrible customer service, no manners whatsoever”

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Posted 3 years ago

“Dundee extra, off A90. 20.05.21. I have food intolerances, I asked a member of your staff for assistance, wanting rice flour, she was polite and knowledgable, offering suggestions and an alternative. Her name is Rosie. Please pass on my thanks. Credit to your staff.”

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Posted 3 years ago

“Bought a mobile phone online by tesco. Waited in for delivery(states twice on dispatch) and the delivery man said they have been and no one was in ,when we were. Back door open and windows. Couier running late and went without knocking but took a picture of my gate(fly by delivery). Tesco are willing to take money for the phone, went through straight away but now when we cancelled item due poor delivery, it will take 4/5 days to get my money back. Lack of service, beware buying. Now I am without a phone due to their service on all areas.Tesco is very happy to take your money,but once item has gone through their door they are not interested on what happens next.”

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Posted 3 years ago

“The prices is super cheap and the products are useful”

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Posted 3 years ago

“Tesco Westhill is very helpful, so was Oswell what a lovely man.”

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Posted 3 years ago

“Good afternoon, Thank you very much for your deliveries, every single one as been delivered perfectly. I have to compliment every single one of your delivery driver for their professional attitude, sympathy and patience. I do not know how much you pay your delivery drivers, but I am 100% sure it is not enough. Please provide them a raise, a bonus and also a promotion (and also all of the employers who made sure I had all of my shopping at home). Sincerely, A very happy costumer”

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Posted 3 years ago

“Being disabled Tesco have kept me going throughout the pandemic.The delivery drivers have been absolutely great, however l have noticed that recently there appear to be more products "UNAVAILABLE"”

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Posted 3 years ago

Tesco Direct is rated 3.2 based on 2,178 reviews