Tesco Direct Reviews

Name: Tesco Direct
Rating: 3.24

3.2 Rating 2,177 Reviews

55 %

of reviewers recommend Tesco Direct

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Metrics

3.2

Based on 2,177 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.6 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Perfectly adequate !”

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Posted 7 years ago

“Good customer service but useless tech team.”

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Posted 7 years ago

“I ordered online and only got 1 substitute which i accepted.The delivery was on time and the man was very helpful.The only negative was that a few cans were dinted but after a quick call to customer services I was refunded for them.”

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Posted 7 years ago

“there is enough choice to choose from, the staff are usually helpful and pleasant and they now stock healthier options of food and have tried to cover all bases, so hats off to them”

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Posted 7 years ago

“They didn't prices are quite high compared to other supermarkets”

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Posted 7 years ago

“some stuff available not all”

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Posted 7 years ago

“Didn't spend”

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Posted 7 years ago

“Didn't spend”

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Posted 7 years ago

“Girl on till at Tesco Gatwick was lovely and friendly. First time I have shopped there for a while. Some of the products are low quality. Hated the tzatziki and had to throw it away. Checked ingredients and it contains cornflour - yuk! Didn't think it was possible to go wrong with tzatziki bit Tesco found a way”

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Posted 7 years ago

“good wine selection”

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Posted 7 years ago

“Trick prices, up one week then ' discount ' the next.”

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Posted 7 years ago

“Friendly staff and good selection of products and a good amount of cashiers available”

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Posted 7 years ago

“Service was not personal and I felt ignored.”

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Posted 7 years ago

“Their own brand isn't as good as it was”

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Posted 7 years ago

“supermarket stocks the usual stuff. what else can I say?”

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Posted 7 years ago

“Great service”

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Posted 7 years ago

“The store is chaotic, not as tidy as a lot of other Tescos.”

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Posted 7 years ago

“Realy good service”

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Posted 7 years ago

“They had some good offers”

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Posted 7 years ago

“The shop has good range. The bins outside the shop however always smell very bad which does not set a good first impression, particularly before going to buy food.”

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Posted 7 years ago

Tesco Direct is rated 3.2 based on 2,177 reviews