Tesco Direct Reviews

Name: Tesco Direct
Rating: 3.24

3.2 Rating 2,178 Reviews

55 %

of reviewers recommend Tesco Direct

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Metrics

3.2

Based on 2,178 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.6 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult

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Tesco Direct 3 star review on 16th April 2025

Clifford

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good stuff”

Helpful Report

Posted 7 years ago

“I shop on line, driver always on time with normally no more then 2 substitute items. All food is well wrapped and fresh. I've only had the odd occasion where the substitute items have had to be sent back as they were totality unsuitable and the driver has been quite happy to take them .I have tried other shops but have found Tesco to be the most suitable for my family needs”

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Posted 7 years ago

“Very good and reliable product the are providing.”

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Posted 7 years ago

“Good product at a very reasonable price. Terrific value for money”

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Posted 7 years ago

“Quick service”

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Posted 7 years ago

“good price for the item i brought”

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Posted 7 years ago

“A reliable supermarket with good customer service”

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Posted 7 years ago

“Friendly and vet happy to help you staff at litle Tesco in leyland”

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Posted 7 years ago

“Item delivered to nearest express store”

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Posted 7 years ago

“Ordering two dresses on the website was easy, free store collection is handy and I received a text and email to inform me when ready. Good system, lovely dresses.”

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Posted 7 years ago

“Shop well planned out, good choice. Helpful efficient staff.”

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Posted 7 years ago

“tesco makes me happy when they have on special deals . just watch the prices , they can be a bit confusing . buy four tins soup for + amount . in a blister pack .. when you look along the shelf .. it is cheaper to buy the four individual items .at a cheaper rate .. They always say that they are on your side .. BUT ARE WORTH THE WATCHING . B.w.”

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Posted 7 years ago

“They are always ready to help elderly like me”

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Posted 7 years ago

“I have been with Tesco mobile for many years now and have always found them to be very helpful. Exceptional service from Pretish at Beaumont Leys, Tesco, who spent a long time transferring videos and photos of my late father from my old phone to my new phone and making sure they were backed up on a memory stick. No big deal to a teenager but to a 52 year old who is not tech savvy, it meant the world. Sometimes, someone goes above and beyond their daily work duties that mean the world to someone. So thank you Pretish, this is one extremely happy customer.”

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Posted 7 years ago

“Bulgarian merlot 4.40 per bottle & 12% abv so no big head in the morning great buy”

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Posted 7 years ago

“I am a Tesco.com grocery customer and I cannot fault their service. The good are well packaged and usually great dates on fresh items. If there is a problem it is sorted out no issues. All in all a super service.”

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Posted 7 years ago

“Needed some items late night found everything I needed”

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Posted 7 years ago

“AFFORDABLE PRICE ON PRODUCT”

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Posted 7 years ago

“On time, delivered what was order.”

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Posted 7 years ago

“On time, delivered what was order.”

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Posted 7 years ago

Tesco Direct is rated 3.2 based on 2,178 reviews