Tesco Direct Reviews

Name: Tesco Direct
Rating: 3.24

3.2 Rating 2,177 Reviews

55 %

of reviewers recommend Tesco Direct

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Metrics

3.2

Based on 2,177 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.6 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I use delivery service due to being a non-driver and have nothing but praise for packers, drivers, and customer service lines so would have given 4/5 stars except for the fact that in the christmas catalogue all the large deserts except 1 and half the vegetarian meals contain palm oil,kernel or fat. Come on Tescos surely you can do better than that!”

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Posted 6 years ago

“Unhappy. Do you know that Tescos own brand Toothpaste is made in RUSSIA!!!!!!! a bucket full of NOVICHEK in the mix and they could wipe out thousands in one morning WOW there's a thought for you Mr Putin”

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Posted 6 years ago

“Small tesco doesn't cater for old people who only want small quantities all large packets.no tesco crisps actually not many tesco items or value at all .not happy customer.”

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Posted 6 years ago

“I HAVE MY GROCERY SHOPPING DELIVERED BY TESCO. THE DELIVERY PEOPLE ARE GENERALLY FRIENDLY AND COURTEOUS. HOWEVER, TESCO'S PIES, PASTIES AND ROAST PORK SLICES ARE PRETTY ATROCIOUS. THE MEAT IN THE PIES IS VIRTUALLY INEDIBLE -- TOUGH AND CHEWY. WHAT MEAT THERE IS IN THE PASTIES IS MUCH THE SAME, AND I GENERALLY HAVE TO SPIT OUT BITS OF GRISTLE. NOT A PLEASANT EATING EXPERIENCE. THE PORK SLICES ARE OFTEN VERY POOR QUALITY AND I'VE HAD TO REQUEST A REFUND NUMEROUS TIMES. THE PROBLEM IS THAT I'M NOT SURE IT'S ANY BETTER IN OTHER SUPERMARKETS. THE MEAT PRODUCTS ARE MASS PRODUCED AFTER ALL, AND ALL THE BEST STUFF GOES TO THOSE WHO CAN AFFORD IT.”

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Posted 6 years ago

“first of all i would like to say that i shop at tesco all the time and this is the first time something has been annoying/bad customer service. As i was trying to pack my shopping i asked the young lady if she could get my some more plastic 10p bags and she looked and then ignored me. i asked once more and she said "I'm sorry but there no more", she continued to scan my items and i knew she was getting frustrated that i wasn't packing away my things. she told me to go and get some as she couldn't be bothered, i looked behind her and there was bags behind herbs she "couldn't reach them". very annoying, very ignorant, should be fired if she can't get the small things such as a bag for her customers items.”

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Posted 6 years ago

“Convenient”

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Posted 6 years ago

“Helpful staff”

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Posted 6 years ago

“i was happy shopping online till today, picked groceries booked a slot and tried to pay, till it came to the cookies, i do not agree with the use of them. The placement forced me to shop else were. if you move the cookies i will shop come back”

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Posted 6 years ago

“Their click and collect service is good enough but it’s oh so frustrating that EVERY time I use the service the make substitutions and invariably I miss out on great offers and deals and get palmed off with a rubbish alternative that either costs more, contains less or is of inferior quality.”

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Posted 6 years ago

“They didn't I ordered in shop when I went to collect it ha't be en reserved for me”

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Posted 6 years ago

“Item was supposed to be next day collection, 2 days later before it was ready.”

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Posted 6 years ago

“they dident”

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Posted 7 years ago

“Terrible customer service from Stacey at the NE5 Chapel House store. Can't be bothered to smile, say hello or goodbye.”

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Posted 7 years ago

“good selection [but not enough people on tills and half the self serve machines not working!]”

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Posted 7 years ago

“Range is limited and could not find what I needed”

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Posted 7 years ago

“Purchased a t-shirt from Tesco using the Click & Collection function - item was dispatched in good time despite interruption from the 'Beast from the East'. However it was not clear to me why the t-shirt varied in price varied from £8 in black to £10 in pink, and then the pink t-shirt arrived with an £8 label attached (despite costing £10).”

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Posted 7 years ago

“I didn’t expect my delivery tonight due to the snow however it would have been nice for tesco to phone me and have the courtesy to let me know it had been cancelled, like the customer service message says Tesco would- rather than me having to spend 25 minutes holding on the phone to be told it had been cancelled! Not impressed”

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Posted 7 years ago

“They didn't, prices going up all the time especially own brand.We are spending less and less in your store, and buying cheaper elsewhere.”

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Posted 7 years ago

“Although the original purchase did not arrive at store and had to contact customer services to get a replacement. Customer services were very good.”

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Posted 7 years ago

“Your staff at the Elephant and Castle Branch are amazing. Mario and Rita are stars The rest of the staff are great. I would question your toad in the hole, because there is not enough gravy in there.(to my taste). Been shopping there for over 20 years.👏🏽💕”

Helpful Report

Posted 7 years ago

Tesco Direct is rated 3.2 based on 2,177 reviews