Tesco Direct Reviews

Name: Tesco Direct
Rating: 3.24

3.2 Rating 2,178 Reviews

55 %

of reviewers recommend Tesco Direct

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3.2

Based on 2,178 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.6 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult

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Tesco Direct 3 star review on 16th April 2025

Clifford

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Since lockdown we have relied on Tesco deliveries for our weekly shopping. We live in an awkward part of Stroud (awkward for access, that is), and have always been impressed by the drivers who have delivered for us, always cheerful and polite, despite having to lug trays of our shopping down three flights of steps and along a pedestrian street to reach us. As my wife and I have both been sheltering during this time this has been a very valued lifeline.”

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Posted 4 years ago

“Tesco stock control is so poor that an order placed at 23.00hrs shows product available, but when picked a couple of hours later the product is unavailable. Need new computer software.”

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Posted 4 years ago

“For several weeks at weymouth Tesco couldn't get any of the offers without a clubcard so just get broccoli in there and go else where to shop, also Christmas music blasting out so people have to shout louder & risk spreading Corona viruses, same old songs we heard for the last 40+ years”

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Posted 4 years ago

“hello, we are a group of therapy staff working at Weston park hospital in shefffield. we have tried several mince pies over the past few weeks and feel we should share our result with you. Tesco finest all butter mince pies with cognac brandy and port beats all other products we tried. the pastry was so rich and buttery. the filling ample and the taste was delicious. we tried 10 mince pies and your mince pies are the best.”

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Posted 4 years ago

“Store 5854 excellent service. Very pleasant visit will definitely return .”

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Posted 4 years ago

“Fantastic would recommend.”

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Posted 4 years ago

“They saved a Yankee candle set for me that my daughter could not get from her nearest store”

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Posted 4 years ago

“Tesco store in Sandy. There is litter around the car park and along the road into Sandy. The store no longer stock Tesco Organic Whole Milk, Wright’s Cake Mix and many other items I used to buy regularly. I already shop at the Co-op for bread and mince pies. The quality is so much better.”

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Posted 4 years ago

“i got aids”

Tesco Direct 1 star review on 26th November 2020

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Posted 4 years ago

“Store number is 5871 Newport Express store. I went in on Sat 14/11/20 about 2pm and one male staff member was being really disrespectful about another female staff member, he was slating herr to customers. I found this so embarrassing and not the way tesco staff should be behaving this way in front of customer and on the shop floor. I did not know which way to look and was so horrified that that I have not returned to the store because if this member of staff could do this about a colleague what is he saying about Tesco's customers. This behaviour is very disgraceful, very unprofessional not befitting a tesco staff member.”

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Posted 4 years ago

“Just purchased Tesco Leek & Potato soup. It didn’t taste of leek or potato. It was bland and dint taste of anything. Very disappointed and will certainly not buy this product again !”

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Posted 4 years ago

“Just purchased Tesco Leek & Potato soup. It did not taste of leek or potato! It was bland it didn’t taste of anything. Very disappointed, will certainly not buy it again!!”

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Posted 4 years ago

“I used to shop at Tesco alfreton But since they started the new saver scheme found they are price hiking on most products went in for a 200gram Kenco coffee it was £4.00 a jar originally without discount card was charging £7.00 per jar, i was totally disgusted with this and left the store, went to Farm Foods Ripley and got 2 200gram jars Kenco for the price tesco charge for 1 jar, in my eyes they are price hiking to make up for there losses, I will shop at lidle and farm foods in future, they deserve to lose all there customers as i do not want a discount card, they are going down hill fast, M Newton”

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Posted 4 years ago

“I shop in Tesco a lot, generally no problems. But today I bought UNWAXED lemons, and...they are waxed! ( Tesco in Gosport) That’s telling a lie to customers! I don’t mind paying more, but if on the tag is UNWAXED I want UNWAXED lemons! Don’t lie Tesco!”

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Posted 4 years ago

“Appalling, Andover Tescos was full with customers and they kept letting more and more people in, we're suppose to be in Lockdown and Tescos are doing there own thing. Customers were shoulder to shoulder in the isle. There was no social distancing in the many queues, there were no staff organising anything, just standing round chatting in the isles. Every parking space had been taken, which suggests they are full and should not let anymore customers in. I am shocked, appalled and disgusted that Tescos are allowed to whatever they want and not get fined, they need to be shut down, they are disgraceful.”

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Posted 4 years ago

“Christmas delivery dates were opened at 7am yesterday morning. I logged on at 6:30am was put in a queue at 6:45 telling me not to close the page. in at 9:05 am. I have emailed Tesco and asked them to add an automated message saying telling customers where they are in the queue. Apparently it’s being passed on as feedback. Other customers please send same feedback. Maybe it’ll happen!”

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Posted 4 years ago

“The delivery guy was very rude and impolite. Please care more and try to enhance your representatives. I will never shop again from Tesco. I do not suggest anyone to do so.”

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Posted 4 years ago

“Oh what has happened to your system. todays booked delivery for 9- 10am was late again. after spend 3/5 trying to get though to Tescos on the phone and being cut off once, finally got though to them only to be told that as the driver had not turned up for work the delivery had been postponed. when asked why we had not been phoned, as driver had in the past, we were told Tesco did not have valid phone No!!!!!!! In other words their system had lost it. System changes are meant to improve the service I thought or am I too old fashioned!!!!! Pass me the Morrison number mother”

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Posted 4 years ago

“Lorraine at leaminton spa, tesco phone shop. excellect, kind, her knowlege and suggestions were perfect for me. Setting up a phone for my very sick husband.”

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Posted 4 years ago

“Delivery turned up 3.5hours late no communication to let know. When phoned to ask only to be told that they couldn't get to vans I phoned store to ask for a reason only to be told by a chap called Andy every answer don't know don't know all I got if manager can't answer even simple questions why are tesco paying for people who can't do there job”

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Posted 4 years ago

Tesco Direct is rated 3.2 based on 2,178 reviews