Tesco Direct Reviews

Name: Tesco Direct
Rating: 3.24

3.2 Rating 2,178 Reviews

55 %

of reviewers recommend Tesco Direct

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3.2

Based on 2,178 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.6 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult

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Tesco Direct 3 star review on 16th April 2025

Clifford

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Hey, I go to northwood hills tesco often I am always pleased with the staff service, polite, patient, and friendly. I don't like to single anybody out but mareena is especially friendly and patient, in what can be a stressful environment, I would say. Kind regards, Tony”

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Posted 4 years ago

“great service”

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Posted 4 years ago

“The employees at Tesco Harlesden on Tavistock Road are very courteous and professional, especially Sia and Barbara. During Christmas time, they were very busy. Despite the pressure, they were very helpful and professional.”

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Posted 4 years ago

“today at Tesco Reading a lovely gentleman called Victor helped me and my mum find about 3 products that werent actually on the shelves do he ran back and forth to the tesco warehouse to grab them for us and we were really happy because there were items in reductions that we wanted to get before the prices would go back up! THANKS VICTOR!”

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Posted 4 years ago

“Louise and juliet make my day, so friendly and happy each morning”

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Posted 4 years ago

“I am a regular customer of your Local Tesco at Shore Road in Poole. I would like to thank your wonderful staff who have been amazing during the Covid-19 Pandemic. I am 74 years old and on 21st December, late at night, I was locked out of my apartment next door to your shop. My front door had been damaged by strong winds but 2 of your staff immediately came to my assistance and even offered me a seat and cup of tea whilst I was waiting for the door to be released. Their names are Anna and Paul and I would like to recommend them for their kindness and excellent customer service. Jane Nelson, 10 Sandacres, 3 Banks Rd, Poole BH13 7PW Tel: 07954 139772”

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Posted 4 years ago

“I have always shopped at Tesco but 1st time I have used the delivery service as self isolating. Excellent service, prompt delivery, friendly delivery driver. No substitutes and a five out of five from me.”

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Posted 4 years ago

“I have always found Tesco to be a great company. The products are good value. The delivery drivers are friendly and obliging. The substitues are relevant.”

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Posted 4 years ago

“Excellent service. Prompt deliveries, friendly drivers always ready to oblige. Substitutions are good. Five out of five for me.”

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Posted 4 years ago

“Tesco have always delivered a great service. They are always on time, if not early, but they always ring ahead if they are going to be early. I love Tesco products....good value and they substitute if they do not have the original product you ordered. The drivers are friendly, approachable and obliging. Five out of five stars for me.”

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Posted 4 years ago

“I have always found Tesco deliveries to be extremly good. Always on time, even early sometimes. They always ring ahead if they are going to be early. The drivers are always friendly and obliging. I love Tesco products so five out of five stars for me.”

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Posted 4 years ago

“Very rude and poor attitude when speaking to customers on the checkout. Hexham store this morning”

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Posted 4 years ago

“I think Tesco’s is becoming more like Ryanair there’s always a catch to any deal or sale they offer”

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Posted 4 years ago

“Chicken pie ,which had never seen a chicken ,that why we all Fu**ed off to Aldi,do you not taste anything before you sell it.”

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Posted 4 years ago

“purchased 3 boxes of forest luxury crackers at 7.50 for.6 crackers.per box what a load of rubbish worst crackers ever said indoor firework inside well no there was not said plastic gift inside no nothing at over a 1.00 each cracker and inside was a cardboard hanging thing and a rubbish what a con ..want my refunded complete rubbish I have had better in 3.00 a box with 12 inside complete con”

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Posted 4 years ago

“We are so disappointed with our Tesco deliveries. We moved from Ocado to Tesco and hoped that things had picked up since the last time we used them, unfortunately that is not the case. They either fail to send the items we have ordered or they send goods with very short dates. Very often the fruit and vegetables are of really poor quality, going rotten on the day of delivery. Some items are damaged because no thought is given to what should be transported together eg soft loaves with tins resulting in battered bread? My wife has to ring them after every delivery. What a shame, back to Ocado I think?”

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Posted 4 years ago

“Bought a Amazon gift card for my girlfriend from Tesco Trowbridge fit £150 and had problem with get the card redeem, so was told by Tesco Trowbridge I had to ring Amazon, which I did, Amazon checked the card and said there seem to be a problem with that specific gift card as the £150 has not gone anywhere ( to anyone account) and recommend I go back to Tesco ( they sent me an email as proof of the conversation I had with them& and only to be told by tesco they can not do anything. But was very happy in the first place to take my £150 of me. Now I gave list the money and gave got nothing to show for this. Plus the staff at tesco Trowbridge I found rude unhelpful, and girlfriend without her xmas present. Will never shop there again and will make sure everyone know about the bad service”

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Posted 4 years ago

“I visited tesco at haslingden today to update my phone. I was served by Tam who was superb, extremely helpful, courteous and patient. A great asset to Tesco thank you Tam I rate my experience a 5 star”

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Posted 4 years ago

“Visited tesco Clitheroe today and I was met with a good morning complemented by a warm smile by an extremely well presented young lady named Tyne excellent customercare skills even packed my bag reminded me about my club card clearly an asset to tesco”

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Posted 4 years ago

“Kaz Aimes works on the Wine department in the Hednesford store, on 15/12/20 she went out of her way to assist my purchase of malt whisky. This is not the first time Kaz has been of help, she is always willing to help & goes out if her way to ensure the customer is satisfied with their purchase and she deserves to be recognized & rewarded for this.”

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Posted 4 years ago

Tesco Direct is rated 3.2 based on 2,178 reviews