Tesco Direct Reviews

Name: Tesco Direct
Rating: 3.24

3.2 Rating 2,177 Reviews

55 %

of reviewers recommend Tesco Direct

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3.2

Based on 2,177 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.6 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“struggle with delivery”

Helpful Report

Posted 7 years ago

“Went to my local store to find clothing dye they did not stock it then asked for the cheapest cigs they had usually carlton the assistant tried to sell me a packet that was two pounds more in price i said i was not happy to pay that and asked her again if they were the cheapest she insisted they were. I walked away till another member of staff was serving i asked her for the cheapest cigs she imediatly gave me carlton i asked how come her colleage did not know that she replied that she would have known but just gave what was nearest to her.”

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Posted 7 years ago

“I've used then twice and they were late both times”

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Posted 7 years ago

“limited product range, shelves empty”

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Posted 7 years ago

“Finishing range of products, staff seem not to care”

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Posted 7 years ago

“Member of staff working at till chewing gum with mouth open. Not the first time this has happened in this store. Made comment to her. No reaction or apology, nor removal of gum. Disgusting that someone dealing with food products can chew gum while working.”

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Posted 7 years ago

“the 2 items I wanted 1 was out of stock & the other item was in stock but had risen in price by 14.2% disgraceful!”

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Posted 7 years ago

“Canary wharf management - Dark brown skinned (without prejudice) Friday 15/09 I previously wrote a complaint about his lack of customer centricity and his management style (Hitler) on a separate occasion. On 15/09 He decides to follow me - wants to make his presence felt around me ie approaches me then turns around and walks away. That tantamounts to harrassment. If you cannot take feedback- then you shouldn't be stand in nor store manager. Next time. I will write to CEO.”

Helpful Report

Posted 7 years ago

“I am completely in love with the jackets I brought my children for school, but I am appalled by the fact that upon leaving for school my daughter put her hood up and to my surprise there was a security tag, that had to be removed.”

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Posted 7 years ago

“Where is the 5p carrier bags from tesco which is based in Flitwick,Bedfordshire? I bought some things in there and had to carry them in my hands, and i couldn't see any 10p bags hanging around, even self checkout counter asks if i want to pay 10p for a bag? What the...? So i took all in hands ant on the way back to car i dropped most of my things i bought... that is very nice Tesco. Thanks!”

Helpful Report

Posted 7 years ago

“Just tried 2 x tesco stores for an item that is on an offer there was none on shelves and in both stores it was a bother to the staff to see if there was any more or when they were back in stock. Poor service thanks Tesco”

Helpful Report

Posted 7 years ago

“the isles were littered with large crates waiting to be unloaded.not acceptable 9a.m.”

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Posted 7 years ago

“I want to do a hummus home and I went to Tesco to buy tahini. It's such a bad product , it's very runny and bitter, I don't recommend at all”

Helpful Report

Posted 7 years ago

“I bought a blender a month ago, it started smiking so I took it back to the store but did not have a receipt. I was told on an earlier visit that it would be on my clubcard as i had registered it when purchasing. I was told that the barcode had changed on the item so I could not echange it for the smae product and they were offering £3.50 for a £12.00 blender and that they were unable to access my clubcard. I will not buy electrical items from tesco again”

Helpful Report

Posted 7 years ago

“I ordered a TV on tesco direct, delivery said Saturday, then text to say my parcel had been lost would be delivered Sunday, waited in didn't turn up, phoned customer services who couldn't actually tell me where my parcel was, email to say delivery today. Mmm we' ll see.”

Helpful Report

Posted 7 years ago

“After doing some research I decided to buy a new TV from my local Tesco store The entire experience was bad and I eventually bought else ware”

Helpful Report

Posted 7 years ago

“The conveyor belts used on the checkout tills are extremely flilthy, including the checkout stands for self serve. At about 7:50 pm today, I asked a cashier called Claire at the Brooklands branch today checkout to clean the dirty conveyor belt before I could proceed to place my food onto it. Claire did not do anything about it whatsoever, one of the members of staff come along and said it would take him 5 minutes to go and fetch the necessary cleaning products-he was very reluctant. He said they do not have the cleaning products at hand on each checkout till because of allergies. I would like to see each and every till cleaned or checked for cleaniless. I would even go as far as making sure that all members of staff handling food-on all till and in the store wash their hands regularly, or wear disposiable rubber gloves-which they should change regularly. I had a memebr of staff on the till, once moisten his fingers with his saliva to open a carrier bad! He even sneeazed into his hands and carried on serving, more so he was coughing and rubbed his runny sose with his hands and still carried on serving me. Is Tesco training its staff on food hygiene standards. I would be very glad to learn that Tesco is addressing this seriously before we have an out break of some sort!!!!”

Helpful Report

Posted 7 years ago

“The shop itself was ok but the Cafe in the Chesterfield store was shocking the latte was half full n lukewarm i asked the staff member if they would top it up n she kindly made me another but again half full the teapots obviously don't have lids that's the second time we have been n def won't be back”

Helpful Report

Posted 7 years ago

“I've always been a "foodie"; either making my own meals from scratch, or willing to try out new product ranges. In both cases I've found that in recent years various ingredients that were once common in Tesco are no longer available, and that the product ranges have remained stagnant over a period of a few years (St.Neots store). I'm sickened by the overwhelming range of pasta, curry and Mexican sauce's which are bye and large non-authentic and mass produced, often leaving a bitter taste. I realise Tesco is a business and needs to make a profit, however the likes of Lidl are able to offer something different on a regular basis ( authentic?; I doubt it, but at least it's a different taste and different choice). Not all of us shopping in the St.Neots branch are impoverished, and would welcome more choice ( BarHill, albeit a larger store, seems to cater for a wider and more diverse range of ethnicity groups). This criticism should not be solely directed to my local Tesco store but also to the other smaller presence of a rival store in the town centre, which also down-sized, and similarly down graded it's products to affordable by people presumably affected by the credit crunch or similar woes.”

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Posted 7 years ago

“I'm so glad to shopping”

Helpful Report

Posted 7 years ago

Tesco Direct is rated 3.2 based on 2,177 reviews