Tesco Direct Reviews

Name: Tesco Direct
Rating: 3.24

3.2 Rating 2,177 Reviews

55 %

of reviewers recommend Tesco Direct

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3.2

Based on 2,177 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.6 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Average. Not enough details explaining when I will receive my items.”

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Posted 7 years ago

“Was a little disappointed with the lack of products available. There seemed to be a lot of space on the shelves where items should be but were either out of stock or the shelves had not been re-stocked.”

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Posted 7 years ago

“no more but good”

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Posted 7 years ago

“They have a large range of products and plenty of delivery slots. On the downside, all slots over the next few days are expensive, and they have been out of stock on some very basic products recently, e.g. salad, yet I can find it in my local outlet the same afternoon.”

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Posted 7 years ago

“I bought a swimsuit- very affordable and good fit, feels like it will last- time will tell”

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Posted 7 years ago

“Tesco supermarket is one of my favourite shops.The employees are very polite and friendly and the price is very acceptable too. I always find what I need and they really try to do their best.”

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Posted 7 years ago

“I ordered some earphones and a pajama bottoms from Tesco direct for click and collect from my local Tesco, everything was delivered to the store quick enough but It was once I got there that I really had problems. First off the wait time was PAINFULLY slow like jeez the woman who was serving customer service would constantly be going and coming back so when I first went to the customer service area I was told by the woman doing the '3 items or less' line to do my shopping and come back later which I did do but when I got back to the now newly formed line she was STILL disappearing which just made a short line become a lot longer. Then when she did get to me FINALLY she had forgotten my pajama bottoms and I had the joy of waiting even longer for my items. But all was well because I had a nice little show at the side of me where some African woman blatantly tried to walk out with a handful of items because I assume she thought she was entitled to it. Never did see the end to that show as once I got my items I couldn't wait to get home. I had used up all my 'putting up with other human beings' points I was done for the day XD.”

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Posted 7 years ago

“Easy to use, quick and convenient.”

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Posted 7 years ago

“Finest chicken risotto is probably the worst meal that I have ever tried to eat”

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Posted 7 years ago

“Items though not much were cleaned and neatly arranged. Location were also ideal”

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Posted 7 years ago

“The special checkout payments systems”

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Posted 7 years ago

“Tesco is fine for in store shopping but on line a different story. Dreadful unuser friendly site. Need to learn lessons from the likes of Amazon. Fast lost the will to live trying to place a simple order. For example I searched for a piece of furniture and it defaults to groceries thus not found. Got there eventually but then paying was another horror story. Phoned customer services as post code not found out it needs to be all in lower case. WHAT? Very poor and inefficient. Come on Tesco. Get your act together. The competition beats you hands down”

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Posted 7 years ago

“Everything at once”

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Posted 7 years ago

“Good range, tend to keep stock levels high too.”

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Posted 7 years ago

“Good selections”

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Posted 7 years ago

“gave me a japsi”

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Posted 7 years ago

“Allowing small Dogs in store at tesco express. Handforth.”

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Posted 7 years ago

“Shopping in Tesco Barton upon Humber today 6th April.All bread was marked best before 6th April,this suggests that the bread was past its best at 12.01 today,I declined and went elsewhere. Andy C”

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Posted 8 years ago

“Missed the delivery tesco bent over backwards To redeliver the order when they didn't have to can't thank them enough”

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Posted 8 years ago

“they didn't”

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Posted 8 years ago

Tesco Direct is rated 3.2 based on 2,177 reviews