Tesco Direct Reviews

Name: Tesco Direct
Rating: 3.24

3.2 Rating 2,178 Reviews

55 %

of reviewers recommend Tesco Direct

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Metrics

3.2

Based on 2,178 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.6 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult

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Tesco Direct 3 star review on 16th April 2025

Clifford

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very quick on the tills.”

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Posted 7 years ago

“all items were in stock, no queue at the self-service checkout and staff on hand to deal with any issues.”

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Posted 7 years ago

“The shop in Berwick upon Tweed has most things i need but could really do with buying better fruit and veg”

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Posted 7 years ago

“They just do!”

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Posted 7 years ago

“the staff at tesco at padstow are always polite and for a small tescos the levelof choice is good”

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Posted 7 years ago

“The shop I used is not a large store but is always well stock and the staff are friendly and helpful.”

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Posted 7 years ago

“there prices are good”

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Posted 7 years ago

“by having a great variety of foods”

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Posted 7 years ago

“good website, with details about product. Competitive price. Reasonable delivery time”

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Posted 7 years ago

“Overall they offer good products at competitive prices but lately a lot more products have only a couple of days before their best before date or use by date is reached”

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Posted 7 years ago

“Very cheap and good”

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Posted 7 years ago

“Goods available as needed”

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Posted 7 years ago

“The lady at the checkout came over to get me from the self-service queue saying she could help me with no wait.”

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Posted 7 years ago

“When I forget to print out my receipt at the self-service till, the assistant manager quickly got me my receipt from another machine.”

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Posted 7 years ago

“most of the staff are very helpful”

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Posted 7 years ago

“Thus is my local. I know where everything is. The prices are just right. The cashiers are friendly and helpful.”

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Posted 7 years ago

“Just everything you need available for everyday shopping”

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Posted 7 years ago

“Reasonable price, good service.”

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Posted 7 years ago

“Great choice”

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Posted 7 years ago

“Friendly and helpful staff :)”

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Posted 7 years ago

Tesco Direct is rated 3.2 based on 2,178 reviews