Tesco Direct Reviews

Name: Tesco Direct
Rating: 3.24

3.2 Rating 2,177 Reviews

55 %

of reviewers recommend Tesco Direct

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Metrics

3.2

Based on 2,177 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.6 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I found my online shop to be a thoroughly enjoyable experience. It was one of my first times using the Internet to shop. And Tesco direct is the way forward for me and my families requirements.”

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Posted 3 years ago

“Tesco Direct are very reliable. .............................”

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Posted 3 years ago

“Excellent staff organising cars waiting for petrol at Tesco Express Highland Rd Dudley. Well done and thank you for organising so brilliantly”

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Posted 3 years ago

“Fab customer service fab prices fab club card shop every day nhs worker ⭐️⭐️⭐️⭐️⭐️”

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Posted 3 years ago

“Tesco is one big retailer store and give coustmer good services all the staff give respect..”

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Posted 3 years ago

“Highly recommend Tesco! ❤ Thanks Khadiya, the lovely assistant at Tesco Express - Hounslow for her prompt service and very pleasant manner. In the morning her smile cann bribg a big difference to many. By the way, Tesco main website is hohopeless . Pls check why it is not loading smoothly . Thanks”

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Posted 3 years ago

“I began using the grocery delivery during the height of the pandemic and always found every driver helpful and friendly. Yes there have to be substitutions on occasion and recently there seems to have been a shortage of some things but that is not just Tesco. Yes sometimes they are a little late but they always notify by text and you can always get an update on timings on the website. Very rarely do they go over the allocated time slot. The last 6 weeks the road where I live has been out of action due to a complete resurfacing. This has meant that access has been a nightmare especially if you dont know the area. However there has not been a break in my delivery. The drivers have found a way to get to me even if it meant trundling the trolley from some distance away. I would like to praise them to the skies as they could easily have given up. Customer service has been above and beyond expectations. ( Even the local authority refuse collectors abandoned us!!) I will be continuing with my home deliveries and would not hesitate to recommend Tesco home deliveries.”

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Posted 3 years ago

“Staff on the tills at Tesco Wadebridge have been so friendly, polite, and helpful. We have used this store whilst on holiday. Thanks it’s been a real pleasure to shop in this store.”

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Posted 3 years ago

“I have been online shopping for years, way before the pandemic. The staff at Sprowston Norwich click and collect are wonderful, they are chirpy, welcoming, always give 100% and great service. I very rarely receive substitutes but when I do they are almost always suitable. If they are not, it's not the end of the world.. I just pop in to see if there is something else available, because remember the staff can only pick what is available on the day. If you don't want the substitute, you just hand it back and they refund the item within 48hrs. The price for click and collect is extremely reasonable especially for me who hates spending my time doing the weekly shop! A tip for other shoppers who are less than pleased and quick to complain- try using the notes when selecting your items, you can ask for longest dates on things, specify a substitute you'd like in case of unavailability and even specify if you'd like green or yellow bananas! Well done Sprowston Norwich 🙂”

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Posted 3 years ago

“Amazing quality great prices”

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Posted 3 years ago

“I’ve had around 50 or so deliveries of Tesco shopping now and I can honestly say that each and every driver I’ve encountered has been polite and friendly with excellent communication. I’ve been so impressed with the delivery service.”

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Posted 3 years ago

“I have my food delivered every week by Tesco delivery people and all of them are very polite, helpful and friendly. So thank you to all delivery drivers at Tesco.”

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Posted 3 years ago

“Wonderful friendly service. Lady on the till made me feel most welcome”

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Posted 3 years ago

“Very helpful staff”

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Posted 3 years ago

“Visited tesco in Daventry today and the scanner after I did my shop would not scan on to the till the staff were very quick and scanned all my shopping and put everything back as most of my shop was in my freezer bags the manageress Michelle and here staff were very helpful keep up the good work”

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Posted 3 years ago

“I had my first Tesco online delivery to my home in Strathkinness yesterday . The delivery driver was so helpful and friendly. Thank you whoever that was .”

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Posted 3 years ago

“Great service”

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Posted 3 years ago

“Another, satisfied delivery from TESCO'S. Des, was the driver. Everything, okay. Well done, the both of you.”

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Posted 3 years ago

“Great service ,staff very helpful .10%10. All shopping perfect.”

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Posted 3 years ago

“Cost fits us to a T. Made changes but still a good price”

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Posted 3 years ago

Tesco Direct is rated 3.2 based on 2,177 reviews