Tesco Direct Reviews

Name: Tesco Direct
Rating: 3.24

3.2 Rating 2,178 Reviews

55 %

of reviewers recommend Tesco Direct

Company Reviews

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Metrics

3.2

Based on 2,178 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.6 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult

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Tesco Direct 3 star review on 16th April 2025

Clifford

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They have a good range of products and they have friendly staff”

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Posted 7 years ago

“Good face to face services”

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Posted 7 years ago

“They have almost all the products I want and I find the self scan really useful.”

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Posted 7 years ago

“Friendly and helpful staff”

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Posted 7 years ago

“Everything is easy to find and the staff are usually quite helpful when I do require their help”

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Posted 7 years ago

“Great customer service”

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Posted 7 years ago

“the self service tills allows me to get through the tills faster.”

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Posted 7 years ago

“The customer service was lovely, the staff were everywhere, waiting to help their customers and the shop was extremly clean”

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Posted 7 years ago

“By informing me of when an order that was previously out of stock was now back in for ordering.”

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Posted 7 years ago

“Can use clubcard points towards purchases”

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Posted 7 years ago

“The staff is nice and the products are quality”

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Posted 7 years ago

“Easy access to store and god lay out better shopping good at check out”

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Posted 7 years ago

“Always shop at Tesco direct for toys. It provides great value for money, good service, speedy delivery and also can collect points. Would definitely recommend to friend.”

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Posted 7 years ago

“The selection is amazing and the prices are pretty much the same as everyone’s due to the pricing fixing. Tesco home brands are just as good as named brands.”

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Posted 7 years ago

“Was able to get what I wanted all under one roof.”

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Posted 7 years ago

“good deals on food”

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Posted 7 years ago

“Good price for a good quality product.”

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Posted 7 years ago

“Prices have reduced over the last couple of years and now very competitive. The think I hate, which is obviously deliberate, is the pricing policy on vegetables, for instance one type of bananna priced by the kilo the one next priced individually etc.etc. Peter Jones”

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Posted 7 years ago

“I order regularly from Tesco grocery using their Click and Collect service. It's not very often that I have any problems, the order is 95% of the time at the collection point and when it hasn't been and I have complained, they have given me a voucher as way of apology. My orders are substituted and often a reasonable option, which you can always reject if you don't want it. It saves me a lot of time doing my shopping this way and I am very happy with it.”

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Posted 7 years ago

“good customer service and gave me what i needed”

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Posted 7 years ago

Tesco Direct is rated 3.2 based on 2,178 reviews