Tesco Direct Reviews

Name: Tesco Direct
Rating: 3.24

3.2 Rating 2,178 Reviews

55 %

of reviewers recommend Tesco Direct

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Metrics

3.2

Based on 2,178 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.6 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult

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Tesco Direct 3 star review on 16th April 2025

Clifford

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have been pretty happy with their service. Sometimes, It felt like a real bank.”

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Posted 3 years ago

“Agreed to survey next day on phone,first question (rate 1-5 one being worse ) rated 2 phone went down!! Good survey”

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Posted 3 years ago

“Delivery driver for my shopping yesterday was amazing. I have a very bad back and wasnt able to easily lift shopping. The lovely young driver said he'd put a mask on and carry it through to my kitchen. Really kind and helpful.”

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Posted 3 years ago

“Too many announcements about masks and social distancing. Like we havent heard enough of this for over a year. Too much cleaning happening, which is known the chemical particles are extremely bad for health. Overall experience a nightmare.”

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Posted 4 years ago

“Thank you tesco and a massive thank you to the tesco kid for all the deliveries during this pandemic.It still amazes me how he can get me all these deliveries. Thank you tesco😁”

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Posted 4 years ago

“Do not waste your money on Tesco Fish pie ! After a failed attempt to purchase a delicious Lidl fish pie I called by a local Tesco express and decided to give there’s a try. Wished now I’d not bothered ! Lidl fish pie is tasty packed with salmon prawns and cod in a cheesy sauce with a layer of spinach it’s scrummy! Visually the Tesco pie doesn’t look too dis-similar, however the quality is so poor ! It should be labelled as tasteless mash potato with 2 pieces of fish ! There was 2 cubes of fish white sauce - very bland and nothing else other than a thick layer of mash ! Very disappointing the price was approximately the same but no comparison!! Don’t buy Tesco fish pie it’s rubbish ! Lidl one is delicious!!”

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Posted 4 years ago

“They used the disaster Covid to make more money, Two times I mad a home deliver orders worth £100 each because they have the 100 pack gloves, but I never receive any thing, if you don't have them on the stock why you show that you have a quantity when people replace there orders online? Last time I replaced two packs to my order but arrived without any,,,”

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Posted 4 years ago

“Quality, Quality, Quality, it is so sad to see after being a club card member and avid supporter for so many years, that Quality has totally disappeared. I now shop in Waitrose where quality is far superior, it wasn't always, here are some examples From Formby Tesco, fresh meat counter closed, I appreciated there sirloin steak, before it was taken away, chicken breasts where of good quality until a inferior mix started to sneak in ?. Today I visited Tesco for the first time in a while just to purchase Tesco's finest cooked prawns, alas there where none there. I like to cook, but so many meals have been spoilt by inferior products, it won't happen again. The only plus I can find in this store, is the quality in the staff, especially from the fish and meat counter as well as cooked meats, tills where also excellent, it is such a shame compared to waitrose staff who are in all honesty, inferior to the employees at Formby Tesco. Yours no longer.”

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Posted 4 years ago

“Hand a weekly shop at Tesco Mereway on Friday 2nd April 2021. No trolleys in sight also had to queue for the sheer volume of shoppers. Easter weekend was bound to be busy with lockdown slowly easing. Why could they not put more staff on? Queues at the tills as they weren't all open this was manned and self service. The staff that were there were hanging about the aisles chatting. Also I know online shopping is a big part of your business but their trolleys block the aisles constantly please think about the customers who just want to get their shopping done!! Bad”

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Posted 4 years ago

“Shopping for my mother in Tesco YATE and needed assistance to find a couple of items and was helped by a very helpful lady called Teresa. Very helpful and a credit to the store.”

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Posted 4 years ago

“Tesco cottage pie. Image on outer packaging is completely false, carrot or similar not potato.”

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Posted 4 years ago

“Brilliant customer care,massive thank you to caroline for easter eggs for our community group,also donna mccotter who has helped and supported us since the beginning,community help,care and understanding is fantastic,tesco are lucky to have such great staff x”

Tesco Direct 5 star review on 29th March 2021

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Posted 4 years ago

“One of the worst things possible when buying food is to find a hair in it! Tesco at Morrisons petrol station Northampton, I purchased a sandwich and bit into it and pulled out a 20cm long strand of hair! PATHETIC!!!! YOU SHOULD FIND THE PERSON RESPONSIBLE AND FIRE THEM! I have photos but can't seem to add them here”

Tesco Direct 1 star review on 28th March 2021

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Posted 4 years ago

“Had an order due for delivery yesterday, we're having to self isolate due to a medical procedure and the shopping never turned up. Rang customer services who couldn't care less or let me know what was going on. Now we have to run the gauntlet and go to the better store Asda. I'm shocked at how disgusting Tesco's have been in this instance. Don't order anything online from these idiots”

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Posted 4 years ago

“I love TESCOOOOPOOOOOOOP”

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Posted 4 years ago

“The Tesco luxury soft toilet tissue, great product,”

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Posted 4 years ago

“ordered a clubcard 8 week ago statedcit would take 3week but it took 8 went to store girl scanned it did not work scanned again said it did but obviously lied because went to petrol station and card scanned invalid went to storecagain scanned invalid went to customer services she told me it was an old style card and that's why it was invalid so the girl who scanned it said it was ok was wrong nit bad wait 5 week longer than stated and then they send wrong style card as in the customer service lady not seen one like this in ages”

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Posted 4 years ago

“Please be aware when purchasing Tesco Yorkshire trays after two uses the nonstick attaches it's self to the pudding and we all know this contains cancerous elements in.”

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Posted 4 years ago

“Constantly deliver to our back door despite instructions to the opposite. We have a front door, its accessed via a concrete driveway and carpark, it has doors to the houses around us, you can, you'know DRIVE to it, for us its helpful as it enters our kitchen. All the other delivery people consistently come to it. Tesco people, maybe they are using an especially cheap subscription to post office's address lookups or use phenomenally inaccurate GPS, but for whatever reason, they - every time - come to our back door, which involves trapsing down a tiny passage from a garden gate, through another gate, across a slippery lawn, obliterating our flowerbeds as they do so, to then deliver to the WRONG DOOR. Its not like I want deliveries to come to a servants entrance, firstly we rent a pretty tiny 2 bed single storey, secondly it really is very much the back door that they insist on coming to! We now only use tesco if we really cant get a slot from other companies for this one reason - their selection of food and prices are okay, but they get our custom only in global pandemics and only then when the other delivery shops cant give us a slot just because of this one, inexplicable failure to locate THE FRONT OF OUR HOUSE.”

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Posted 4 years ago

“THE WORST CUSTOMER SERVICE EVER. THEY DO NOT REPLY TO LETTERS POSTED TO THEM NOR DO THEY REPLY TO EMAILS. I NOW HAVE A SAINSBURY CREDIT CARD.”

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Posted 4 years ago

Tesco Direct is rated 3.2 based on 2,178 reviews