Tesco Direct Reviews

Name: Tesco Direct
Rating: 3.24

3.2 Rating 2,178 Reviews

55 %

of reviewers recommend Tesco Direct

Company Reviews

Questions

Metrics

3.2

Based on 2,178 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.6 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult

Visit Website

Write Your review

Tell us how Tesco Direct made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Tesco Direct 3 star review on 16th April 2025

Clifford

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It was very easy”

Helpful Report

Posted 3 months ago

“Following some unreal investment broker on ig, I end up losing my saving money and profits. They denied my withdrawal asking to pay some fees before I can make withdrawal which I do not have. With the help of "' wikihelpdesks @ gmail . com " I was able to recover my funds and I am Investing via wiki desks because they are secure, fast and reliable.”

Helpful Report

Posted 5 months ago

“I got better insurance cover for just £5 more than Nutshell, who were my previous car insurers. Nutshell wanted £198 more, at renewal, so I ended up going with Tesco after looking at a dozen or so competitors. With car insurance going up by several hundred pounds, probably due to EV's and all their issues, it pays to shop around more these days.”

Helpful Report

Posted 7 months ago

“Good deal all round”

Helpful Report

Posted 8 months ago

“Very good so far”

Helpful Report

Posted 8 months ago

“When food items are in stock, Tesco delivery is very good and reliable, with friendly and helpful staff as well as various home delivery options. My one star deduction is in the ordering/basket part of the Delivery process on the App. It has improved, but the one thing I find annoying and time-consuming is with the added notes for substitutions. If you have an option and forget to complete it, you risk wasting everyone's effort and time by needing to return and messing up your meal plans. Tesco already had the answer to this when any added notes would appear against a product each time you added it to the basket. Please make this possible again ! Against a favourite of mine, I usually ask the picker to please choose the longest sell by. Today, 4 large cakes had today as the sell by. There are usually 5 days on the newest stock, and when ordering from home I am usually planning for a few days ahead. Tesco were excellent in immediately refunding the items. The Customer Service is first class.”

Helpful Report

Posted 1 year ago

“Tesco’s, it’s okay, we can get some stuff cheaper elsewhere”

Helpful Report

Posted 2 years ago

“Excellent service”

Helpful Report

Posted 2 years ago

“Easy to use an attractive offer glad to accept their quote in these very challenging financial times”

Helpful Report

Posted 2 years ago

“Customer service is fine but what is their policy toward people sat at the entrance to their stores begging . .”

Helpful Report

Posted 2 years ago

“Prices are getting better,”

Helpful Report

Posted 2 years ago

“Mark Hall was my delivery man to Ponteland. He was helpful and pleasant.I tried to do the review at www.tescoviews.com but it only did in store or cafe visits.”

Helpful Report

Posted 2 years ago

“When putting shopping away I found a mushy wrinckled Bell pepper 🫑”

Tesco Direct 4 star review on 9th February 2022

Helpful Report

Posted 3 years ago

“Excellent service and fast delivery.”

Helpful Report

Posted 3 years ago

“Just been shopping online at tesco and alot of the items have had their reviews removed, does anybody no why this is. By the way great xmas advert, alot of us will be able to shop more safely as it appears the anti vaxers are all boycotting you”

Helpful Report

Posted 3 years ago

“Good shop”

Helpful Report

Posted 3 years ago

“I’d like to say that Tesco cafe do the best cheese and ham toastie from julie in hardwicke”

Helpful Report

Posted 3 years ago

“Great store with a variety of choose from clothes to food even toys and technology... great prices and customer service is welcoming and friendly.”

Helpful Report

Posted 3 years ago

“Good service. Good delivery service. Good price.”

Helpful Report

Posted 4 years ago

“Always been very happy with Tesco online ordering and delivery. BUT, trying to order a Finest Meal Deal today is proving impossible as no desserts are available, thus discount for ordering all 4 items cannot be made. Was told on the phone that they check things regularly several times a day and will make changes, butnothing over last 8 hours!!”

Helpful Report

Posted 4 years ago

Tesco Direct is rated 3.2 based on 2,178 reviews