Dear Sheila,
Thank you for your kind positive feedback regarding your item and shopping experience with us, we always make sure that our products are of high quality. Feel free to recommend us to your family and friends.
We hope you will shop with us again.
Kind regards,
Textiles Direct
“The curtains are so thin they are see through. There are threads pulled in the curtains as well. On the review it said not to dry clean but on the label it said dry clean only but also to wash the first time. So which is it. AS for the tiebacks!!! Well the rings are rusty thus making the tiebacks have rust marks on them. Not amused and very unhappy.”
Dear Jane,
Please accept our most sincere apologies in regards to the fault in your item and our apologies for the confusion on how to look after them. We have been advise for these curtains to be dry cleaned and wash as it says on the label.
You are more than welcome to contact our customer service team on 0161 871 8479 who will be more than happy to assist you with this to resolve this issue as we always want to gain customers satisfaction.
Kind regards,
Textiles Direct
“The Fleur Curtains are wafer thin and have threads pulled . It says on the advert they are not to be dry cleaned but on the label it says dry clean only but to wash first time!!!!!!
The cushion covers are different shades of cream. Not impressed.”
Dear Sarah,
Glad that your items arrived in a good time and that you are happy with your purchase. Feel free to recommend us to your family and friends.
We hope you will shop with us again.
Kind regards,
Textiles Direct
Dear Betty,
Glad that your items arrived in a good time and that you are happy with your purchase. Feel free to recommend us to your family and friends. And we always notify our customers on upcoming deals and discounts.
We hope you will shop with us again.
Kind regards,
Textiles Direct
Dear Cleone,
Glad that your items arrived in a good time and that you are happy with your purchase. Feel free to recommend us to your family and friends.
We hope you will shop with us again.
Kind regards,
Textiles Direct
“The 5 piece set was delivered quickly, however, it was obviously a second as some of the stitching was very poor quality and I had to pull some of it out as it looked aweful.”
Dear Tracey,
Glad that your items arrived in a good time, however please accept our most sincere apologies that your purchase did not meet the quality as it should. You are more than welcome to ring our customer service team who will be more than happy to assist you in this fault as this accidental mishap is a rare occurrence. You can ring the customer service team on 0161 871 8479.
We hope you will shop with us again.
Kind regards,
Textiles Direct
“The 5 piece set was delivered quickly, however, it was obviously a second as some of the stitching was very poor quality and I had to pull some of it out as it looked aweful.”
Dear Tracey,
Glad that your items arrived in a good time, however please accept our most sincere apologies that your purchase did not meet the quality as it should. You are more than welcome to ring our customer service team who will be more than happy to assist you in this fault as this accidental mishap is a rare occurrence. You can ring the customer service team on 0161 871 8479.
We hope you will shop with us again.
Kind regards,
Textiles Direct
Dear Susan,
Glad that your items arrived in a good time and that you are happy with your purchase. Feel free to recommend us to your family and friends.
We hope you will shop with us again.
Kind regards,
Textiles Direct
Dear Doreen,
Glad that your items arrived in a good time and that you are happy with your purchase. Feel free to recommend us to your family and friends.
We hope you will shop with us again.
Kind regards,
Textiles Direct
“Easy to use website, bedding I ordered was delivered quickly and quality was good.
The bedspread I ordered is gorgeous. Have used Textiles direct many times before and I have never been disappointed. Would recommend that you give them a try.”
Dear Doris,
Thank you for taking the time to share your kind and positive feedback. We are very pleased to hear that you are happy with your purchases from us and hope that you continue to use our services.
Feel free to recommend us to your family and friends.
Kind regards, Textiles Direct.
“Easy to use website, bedding I ordered was delivered quickly and quality was good.
The bedspread I ordered is gorgeous. Have used Textiles direct many times before and I have never been disappointed. Would recommend that you give them a try.”
Dear Doris,
Thank you for your kind positive feedback regarding your shopping experience with us. We are always happy to know we have existing customers who shop with us regularly. Feel free to recommend us to your family and friends.
We hope you will shop with us again.
Kind regards,
Textiles Direct
Dear Kevin,
Glad that your items arrived in a good time and that you are happy with your purchase. Feel free to recommend us to your family and friends.
We hope you will shop with us again.
Kind regards,
Textiles Direct
Dear Kevin,
Glad that your items arrived in a good time and that you are happy with your purchase. Feel free to recommend us to your family and friends.
We hope you will shop with us again.
Kind regards,
Textiles Direct
“These were well presented in a lovely sealed bag with zip fastening
The pillow is quite puffy but flattens quite a lot when you lay on it!
Never the less it is comfortable and cool in the warm climate we have at the moment!”
Dear Margaret,
Thank you for your positive feedback we always make sure that our goods are packaged in a presented manner for our customers. Feel free to recommend us to your family and friends.
We hope you will shop with us again.
Kind regards,
Textiles Direct
Dear Gillian,
Glad that your items arrived in a good time and that you are happy with your purchase. Feel free to recommend us to your family and friends.
We hope you will shop with us again.
Kind regards,
Textiles Direct
Dear Edward,,
Please accept our most sincere apologies for the wrong item sent in error, this has now been resolved and you have been refunded for this. If we can be any more of assistance in the future please let us know and our customer service team will be happy to help you.
We hope you will shop with us again.
Kind regards,
Textiles Direct
Dear Johanna,
Thank you for your kind positive feedback. Glad you had a good shopping experience with us. Feel free to recommend us to your family and friends.
We hope you will shop with us again.
Kind regards,
Textiles Direct
Dear Kim,
Thank you for your kind positive feedback. Glad that your items arrived in a good time and that you are happy with your purchase. Feel free to recommend us to your family and friends.
We hope you will shop with us again.
Kind regards,
Textiles Direct
“Very disappointed. Packaging broken on arrival and stuck together with Sellotape.
Hated the feel of the bedspread and sent it back.
Returns department the only good thing about this whole sorry episode.”
Dear Mavis,
Please accept our apologies in regards to your shopping experience with us, we assure you that this complaint will be looked into to make sure that no incidents like this happen again. However we are happy to hear that our Customer Service team was there to help you with this.
Kind regards,
Textiles Direct
