Thames Luxury Charters Reviews

Name: Thames Luxury Charters
Address: Knot House 2-7 Brewery Square London SE1 2LF, London
Rating: 4.86

4.9 Rating 393 Reviews

98 %

of reviewers recommend Thames Luxury Charters

Company Reviews

Questions

Metrics

4.9

Based on 393 reviews

Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	2 - 3 Hours

Visit Website

Phone:

020 7357 7751

Email:

enquiries@thamesluxurycharters.co.uk

Location:

Knot House 2-7 Brewery Square London SE1 2LF
London
SE1 2LF

Write Your review

Tell us how Thames Luxury Charters made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Thames Luxury Charters 5 star review on 18th September 2019

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good morning Kirsten, just wanted to let you know that we had a wonderful evening last Sunday aboard the Dixie Queen. From start to finish it was simply excellent. From the reception drink onwards things went extremely smoothly. All the crew, bar staff and waiting staff were friendly, efficient and nothing was too much trouble for them. In particular Stephane was simply superb, liaising frequently to ensure our wishes were met. The quality of the meal was excellent - by far the best for several years. Stephane also arranged for the tables to be moved quickly at the end of the meal (and that those tables were fed first) so that the maximum amount of dancing time was had by all - there was slight confusion here as he suggested moving the six from the dance floor rather than four from there and four from the stage as we had discussed but when I explained he was more than happy to comply with what you had suggested. All in all it was so much fun and parents, pupils and the staff who attended were unanimous in their praise, disappointed that it seemed to go so quickly and so wanting more. I only have one tiny criticism and that is that it appeared as though the deck had been hosed down just prior to us boarding and this meant that it was a) extremely slippery to walk on and b) several quite large puddles had accumulated which led to several of the ladies' dresses getting wet right at the start of the evening. Indeed these puddles were still there at the end of the night. Perhaps if the deck is hosed down it could then also be swept to get rid of the puddles. Thanks to you and the whole team for your organisation and again to all those who were part of another spectacular event.”

Helpful Report

Posted 8 years ago

“Exceptional team, huge thanks to Nicolle Fruchier-Petryna who dealt with both of our events with complete professionalism. Every single member of your team on the boat were brilliant, worked so hard and made the events a very memorable occasion. Look forward to making more bookings for next year. Vicki”

Helpful Report

Posted 8 years ago

“A very enjoyable evening. Everything ran to plan, staff very helpful and everyone had fun. Thank you.”

Helpful Report

Posted 8 years ago

“We hired the Edwardian for a 3 hour tour of the Thames ahead of our wedding to welcome many out of town guests to London. The booking staff were incredible in helping to plan our day, and the event management team on the boat ensured that everything ran smoothly. Our guests could not stop complimenting us on the delightfulness of the boat cruise and the tastings of the catering. We would highly recommend TLC to anyone looking to host a unique and enjoyable event.”

Helpful Report

Posted 8 years ago

“The customer event was a great success and I have received very positive feedback from all who attended. Louisa was very thorough during the booking process and made the organisation run very smoothly, the captain on board was very accommodating allowing us extra time to enjoy Tower Bridge when it opened, the chef (Andy) was also very friendly and went above and beyond to ensure we had everything we needed and the bar staff were also very friendly and efficient. All in all, a great success, thank you. Nicole”

Helpful Report

Posted 8 years ago

“Great night out ,everybody enjoy themselves to the fullest , the captain and the team was pleasant all night .”

Helpful Report

Posted 8 years ago

“We enjoyed a 3 hour cruise made memorable by the excellent ,friendly staff,and good team leadership. The food was very good and plentiful. Thank you.”

Helpful Report

Posted 8 years ago

“The crew was outstanding. The attention was impressive. The only complaint is the sandwiches were not made to specifications. Specifically we asked for plain sandwiches where condiments were added to taste preference and allegeries. All sandwiches were already dressed with salad and dressings which caused a problem for those who could not eat the pre-arranged sandwich.”

Helpful Report

Posted 8 years ago

“Customer service through the booking service was good, both polite and responsive but it wasnt made clear that food was expected to be ordered and so the this got rather awkward when I said I didnt need food. When booking the boat in January there should be fixed catering and entertainment costs available at that point and not having to wait 3 months for these. Its very difficult to budget when this is the case. I might have ordered food if these costs were known earlier. On the day, there was no one overseeing the party. There really should be a designated co-ordinator as part of the boat management. People were left waiting at the pier gate (at embark time), no one advising when the gate would be opened. When it did finally open I had to ask if it was ok to board. Also the boat did not take off for some time. Only when one of the party asked why this was were they told it as there were less people on the boat than booked. Again someone on the boat should be more proactive and ask these questions instead of the guests having to work it out.”

Helpful Report

Posted 8 years ago

“Nice staff, my chef daughter said the canapés were properly good, mohitos well presented, many thanks. John”

Helpful Report

Posted 8 years ago

“Excellent service and experience. Zoe Taylor was particularly helpful throughout the organisation of the process. Thank you :)”

Helpful Report

Posted 8 years ago

“I had such a memorable time on the Edwardian.since when I first decided Where I wanted to hold my 80 th birthday luncheon , I had nothing but Great help from Zoe who was looking after me so well . Nothing was too Much trouble for her . When I was on board last Friday , the crew and staff We're all great . Even when one of my guests was unwell they managed To get a wheelchair for him , to take him back to the coach--- I could highly recommend you to friends ------ Thank. You”

Helpful Report

Posted 8 years ago

“We hired the Elizabethan and the whole experience was great. The food was fantastic and the entertainment on the top floor was first class”

Helpful Report

Posted 8 years ago

“From start to finish out charter was excellent. I'm a first-time charterer and found the staff courteous and helpful, the information clear, the boat just as expected, the crew pleasant and professional. Well done.”

Helpful Report

Posted 8 years ago

“Thank you for a lovely evening. My colleague and I had a lovely time and enjoyed meeting other people who also worked in events. The catering was excellent - and it was a nice surprise to have a full meal (rather than just canapes)! Overall - lovely event - can't fault it - but wish it didn't have to end so early! Thank you!”

Helpful Report

Posted 8 years ago

“Fantastic venue serving great food and drinks, including some fab cocktails. Going under Tower Bridge at sunset was a wonderful experience, especially as we were so fortunate with the weather. Entertainment was excellent, as was the all round experience.”

Helpful Report

Posted 8 years ago

“Fabulous evening! The food was good but did keep running out, which was fine as it was always replenished quickly. Drinks were lovely and were freely flowing which was nice! Only small complaint is that the lady on the cloakroom was quite rude. I had two bags, and just asked her to put a ticket on each bag to avoid confusion when leaving, and she snapped at me saying, 'we are on a boat, its not going anywhere'!”

Helpful Report

Posted 8 years ago

“Of course the whole event was made extra special because of the incredibly good weather!! The whole experience was exceptional. The catering team and their staff are to be commended for their high customer service standards. This fabulous ship is perfect for a leisurely cruise along the Thames for corporate and also private parties.”

Helpful Report

Posted 8 years ago

“Thank you for a lovely summer evening on the Dixie Queen last week! The boat was looking great in the sunshine, the food was delicious (we liked the food stations inside & loved the BBQ outside) & the Hayward Sisters provided a great collection of music! The new seating arrangement with round tables allows for a more sociable (and flexible) setting.”

Helpful Report

Posted 8 years ago

“Excellent hosts, entertainment, food and drink and it is always lovely to see Carol! A perfect evening. Thank you!”

Helpful Report

Posted 8 years ago

Thames Luxury Charters is rated 4.9 based on 393 reviews