The AA Driving School Reviews

Name: The AA Driving School
Address: Fanum House, Basing View,, RG21 4EA
Rating: 3.94

3.9 Rating 860 Reviews

74 %

of reviewers recommend The AA Driving School

Company Reviews

Questions

Metrics

3.9

Based on 860 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Phone:

0330 100 7470

Email:

customer.services@theaa.com

Location:

Fanum House, Basing View,
RG21 4EA
Basingstoke

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The AA Driving School 5 star review on 12th November 2024

164

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I passed my test on first attempt and all credits goes to my instructor Tehmina. She is the Great. Thank you so much for your help and endless support in getting my licence. With your guidance and patience you taught me the skills to become a safe driver. Thank you for giving me the confidence to drive and for helping me to overcome my nervousness. Everything with AA is great!!”

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Posted 1 year ago

“My experience was great. I passed 5 years ago. My instructor was brilliant. However now my partner is learning and booking is ridiculous. The price is mental these days but having to put down the money before you can see any avalible slots and instructors being given so many students that the next slot you find when you can afford it is a month or more ahead. The lesson practically becomes revision especially when we don't have a car for her to practice in. This kind of makes the booking fees seem higher. Give priority. Help people pass don't just take their money.”

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Posted 1 year ago

“My instructor was Jesuthasan Rajkumar (Raj) and he was a very good instructor. In the limited time we had together he taught me a lot which resulted in my pass, first time round.”

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Posted 1 year ago

“I had Paul Sangha as my instructor in Southampton. He was amazing, so calm!! I passed, first time, with only 4 minors. Highly recommend him!”

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Posted 1 year ago

“My instructor was Chris Rawle he was very experienced. I passed my test in the first attempt. A big thanks to him!”

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Posted 1 year ago

“The drivers associated with AA are cowboys! They do not know the routes. They won’t teach you with navigation, where 9 out of 10 tests are by navigation. They would shout at you and swear at you. When you complaint to the AA they just say there is no way for us to investigate and you have lost all your money. Very very poor driving school, please avoid.”

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Posted 1 year ago

“I am 18 and have just started learning to drive. I got booked with Mohammed Kalim. I have been to 2 lessons with him so far and he has been a very good teacher. He is calm and explains things really well. He keeps on engorging me even if I make a mistake and always says thank you when I do something or follow his instructions well. I feel like learning to drive with him has been easier and makes me less nervous. I highly recommend Mohammed Kalim as a driving instructor.”

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Posted 1 year ago

“I approached AA driving school for getting an instructor and they recommended Rajkumar Jesuthasan. From the first day onwards he showed professionalism at work. He is a nice person and made me feel comfortable from my first day of class onwards. He is so calm and corrected my mistakes by asking lots of questions that made me think about what went wrong in the driving lessons and act on it down the line. He is highly punctual and committed towards his work. He trained me as a professional and safe driver. He encouraged me to the most to get rid of my driving test nerves which helped me to get my driving license with ease. I strongly recommend Raj and AA driving school to acquire driving skills with high standards.”

The AA Driving School 5 star review on 24th January 2023

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Posted 1 year ago

“Nathan (Ashford Kent) was recommended to us, he was quick to reply to my text and guide me onto how to book and top up. Albert really enjoyed his lessons and said that Nathan was great. We are over the moon with the service received. Thank you”

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Posted 1 year ago

“I had 7 2 hour lessons and only went around a practice route for learners for 6/7 lessons. I found a new instructor and have learnt so much more! I requested a refund for unused hours and I am still waiting for the money! I advise you to go with a well experienced driving instructor who actually uses their dual controls!!”

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Posted 1 year ago

“I urge you, PLEASE DO NOT BOOK with a Vanessa Domanski (North London). Booked and paid in advance for 10 hours way back in 2021. In the whole 18 months I only had ONE 2 hour lesson. Constant cancellations after cancellations virtually always on the day. As customers we would be penalised if we were to cancel without a 48 notice but for the instructors they can cancel whenever they please with no consequences. My instructor was unreliable and unprofessional who didn’t seemed fazed or apologetic one bit when I requested a refund. I made a complaint on the 6th Jan and had a complaint specialist confirm my refund. To this day I’m still chasing my refund. I emailed her again, no reply. I then contacted The AA live chat. It turns out my card details were no longer on their system because I booked way back in 2021 so I needed to provide them my card details again. I needed to wait another 5 working days. Refund still not received. Contacted live chat again. I’m now told it could take up to 15 days. I emailed the complaint specialist again, no reply. Diabolical! I had 18 precious months of mine wasted not to mention my money. The instructor was a total windup who did not give a monkey with treating her students the way she did. The AA has been one terrible experience.”

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Posted 1 year ago

“I had my driving lessons with Jason and it was a very bad experience. He makes you feel bad when you make a mistake to the point that I had to take a break from driving. The atmosphere in the car was horrible. I decided to change the driving school and I feel much better during my lessons.”

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Posted 1 year ago

“I booked my grandson lessons with AA as his previous instructor kept cancelling, going on holiday or his wife was unfortunately not well. So me being old school thought AA was always good when I was young so I’ll pay for his lessons on line as you do… Well what a shame. I feel I’ve let him down. He had a few lessons in May and June then his instructor ( whom he liked very much and really respected said he didn’t need much more but to do his theory and come back. Which I though was really good of him instead of just taking his money. Anyway he managed to pass his theory 2nd time which was October. So he went back online to book lessons and the earliest was December so he booked and it got cancelled.. this happened 7 times. Just a text or email to say it was cancelled no reason and sone in the morning of the lesson so days lost from work. My grandson text him and said can you tell me why you keep cancelling my lessons he said he was busy, but if he was busy why are they on there???? Anyway we are still trying to get £124 back there is no customer service line to speak to anyone and basically if people put money on the account for birthdays and presents the money goes back to them and my grandson is not going to phone uncles and aunts and ask for his money. It’s disgusting and he has wasted nearly a year with AA and apart from really liking his instructor this was such a bad experience. The live chat kept disappearing we also tried to book other instructors and phoning is a definite No as it tells you to go into website x OLD school this definitely is not.”

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Posted 1 year ago

“My instructor ripped me off, dropping me off 15 minutes early, stopping the car all the time to tell me the same things all over again, hardly letting me practice. If you live in Tamworth do not use them!”

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Posted 1 year ago

“Very kind and practical. All you need to pass first time!”

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Posted 1 year ago

“Best Instructor ever. Sergiu Ardelean Huntingdon. Is very well organised and lesson are clear and in modules. You get basic rules to work with for everyone lesson. Works with you on the test area and when tests ready works with you on mock tests where you can see for yourself where you are at and then working on your faults. He has a very high pass rate and is very clear with policy and procedures. Passed first time only 2 minors out of stress.”

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Posted 1 year ago

“Booked a 6 hour lesson and the instructor never showed up and ny test is being delayed now and they still need time to process my refund. worst driving school I have ever seen in my life.”

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Posted 1 year ago

“My instructor JESUTHASAN RAJKUMAR was brilliant,he taught me all the skills I need to pass my test. I would reccommed him and I would not passed so well without his great support and guidance for me learning,he also help me book a test . He very good instructor helped a lot of students pass in first time included me .”

The AA Driving School 4 star review on 17th January 2023

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Posted 1 year ago

“I had my driving lessons in Maidstone and at the time of January last year I was struggling to find an instructor so I decided to go with the AA driving school. My instructor Michael Fermor was absolutely brilliant, he helped me increase my confidence and taught me all the skills I needed to pass my test. I can’t thank Mike enough for everything he has done for me, I would definitely recommend him and the AA and I feel I would not have passed so well without his great guidance and genuine support for me learning. (Passed with only 3 driving faults). So all I can really say is thank you.”

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Posted 1 year ago

“I’m so glad I was given the opportunity to have Jesuthasan Rajkumar (RAJ) as my driving instructor, after have my lessons I was able to pass my driving test the first time ! And he was a very great teacher”

The AA Driving School 5 star review on 13th January 2023

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Posted 1 year ago

The AA Driving School is rated 3.9 based on 860 reviews