The AA Driving School Reviews

Name: The AA Driving School
Address: Fanum House, Basing View,, RG21 4EA
Rating: 3.94

3.9 Rating 860 Reviews

74 %

of reviewers recommend The AA Driving School

Company Reviews

Questions

Metrics

3.9

Based on 860 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Phone:

0330 100 7470

Email:

customer.services@theaa.com

Location:

Fanum House, Basing View,
RG21 4EA
Basingstoke

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The AA Driving School 5 star review on 12th November 2024

164

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have passed my driving test today.My driving instructor, Jesuthasan (Raj) has done everything possible and impossible for me to pass. Due to his professional skills and commitment to what he is doing, I turned from the person who had 0 driving experience to the person who has passed the test confidently. Thank you Raj for your patience and expertise. And thank you AA for a wonderful experience.”

The AA Driving School 5 star review on 8th August 2024

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Posted 3 months ago

“Passed my driving test today with only 5 minors. Have to say my instructor Anthony Marshall was amazing with the preparation before my test. He explained each procedure very well as well as giving good advice for general driving which I will take with me through life.”

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Posted 3 months ago

“I recently passed my driving test thanks to my amazing AA instructor Zahid. His patience, clear instruction, and encouragement made all the difference. Each lesson was tailored to my needs, focusing on areas where I needed improvement. Zahid’s calm demeanor and thorough teaching style helped me feel confident and well-prepared for the test. I highly recommend them to anyone learning to drive. Thank you Zahid, for helping me achieve this milestone.”

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Posted 3 months ago

“AA driving school helped me pass my test and made me happy thanks to my driving instructor Jesuthan Rajkumar (Raj) The best driving instructor, so patient and helped me build my confidence dramatically on the road. Thanks to him I was able to pass my test 1st time!!! I’m so grateful to have had him as my instructor and I recommend him to everybody!!”

The AA Driving School 5 star review on 6th August 2024

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Posted 3 months ago

“Freddie was my instructor was very nice , very calm, positive attitude, friendly nature,I enjoyed during driving, everyone prefer like this type of instructor, communication and body language is important instead of speaking language Thank you so much for your support.”

The AA Driving School 5 star review on 5th August 2024

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Posted 3 months ago

“I managed to book two lessons (each 2h long) with a driving instructor in which I tried reaching out to the driving instructor to confirm those dates. It was not until the day before the 1st lesson that the instructor said he did not want to take me (as I told him I was not planning to go with him for the test). I have tried previously to ask the customer service for getting other means of contacting the instructor, such as requesting his email in order to facilitate the communication in which the customer service team did not provide me with. It turns out that by the time my instructor cancelled the lesson; I was not even eligible for getting any kind of refund for that lesson. I find it very disheartening that I am not getting any compensation what-so-ever, given that I was the one to reach out to my instructor. I get that there are terms and conditions which goes under the booking policy, however the fact that I did try to reach out to him to arrange these lessons, then another time again in which he decided that one of the closest driving test centres to SW5 was not under his coverage the day before our lesson (again – in which I contacted him to arrange for) and then him cancelling is just not something I can take full accountability for. Again, I tried to seek customer service support, to no success, in which the agent kept telling me that it did not matter as the 48hrs cancellation had passed. Again, the cancellation did not come from my end. I had tried to reach out to my instructor before (in which the message did not pass through, however, something I was completely unaware of) and the fact that my instructor just said that he would not cover the area of where my test was, felt very, very unprofessional and disappointing. Now I have been trying to chase up the case, but they have been ignoring my emails ever since April and I have not yet heard back. Very, very disappointed in how they are operating their customer service and would not recommend anyone with booking instructors under the AA.”

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Posted 3 months ago

“Very bad experience. They really need to teach there instructors to be better at customer service and no argue with the customers”

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Posted 3 months ago

“Anthony Crowton was a lovely instructor he was kind and very patient.He made me pass my driving lesson first time I just want to thank him a lot.It was a good lovely experience with him.”

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Posted 3 months ago

“I recently passed my driving test, and I owe a significant part of my success to my driving instructor, Aiden Thompson. Aiden's professionalism and calm demeanor were instrumental in my preparation. Not only did he equip me with the necessary driving skills, but he also provided invaluable emotional support, helping me stay calm and confident during the process. His patient and encouraging teaching style made a world of difference. I highly recommend Aiden to any student aiming to pass their driving test. Instructors like Aiden are a true asset to AA.”

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Posted 3 months ago

“First Instructor kept me waiting an hour and never turned up. I had taken an afternoon off work for a 2 hour lesson. I had to pay more to book somebody else, The agent asked which slot and date i would like and took my payment and said it was all done. I then waited a week for my next lesson, that day has come and i'm sat here again waiting and nobody has turned up. The AA agent tried to argue to say it wasn't confirmed and argue with me! This is the most shocking experience i've had in a while. Would not book here!”

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Posted 3 months ago

“Passed first time, my instructor was Felix. I was incredibly nervous initially, and thought I would never be able to learn how to drive. Felix really put me at ease, was very patient and a naturally calming person to be around. I passed my first test after 40 hours instruction. I am over the moon, and can not recommend this instructor enough. If you are of a nervous disposition especially, this is the perfect instructor for you, he WILL get you on the road. Give him a go!”

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Posted 3 months ago

“Females DO NOT USE an AA driving instructor. Mine flirted with me over and over even after asking him to stop. When we complained, they denied it. Disgusting”

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Posted 3 months ago

“All good reviews are from Ethnic minorities. One star from English. AA driving school is a rip off. Complaints department useless. 30 hours driving lesson paid,23 hours driving, no basic knowledge on hand brake starts, bay parking, parallel parking, reverse gear, roundabouts, or junctions. Took 4 hours to get into 2nd gear.”

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Posted 3 months ago

“my first AA experience was not so good! but then i changed my instructor to Kajanraj Thavayogan, he is patient and did not miss a single detail, i learnt so much from him and i would recommend him for everyone! thank you so much again for being an excellent instructor and giving me confidence to pass my test!”

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Posted 3 months ago

“My instructor Ahmad Zia was an amazing instructor. I’m really happy that I had him as my instructor. He was always on time, always had a positive attitude and he was never late. He always made sure I understood everything and although I got told off by him many times I am very grateful for everything as he taught me a lot and I am now very confident in driving which has led to me passing my test. I highly recommend him for anyone else wanting to pass their test as he will tire himself and makes sure you are ready and will go over the areas you are not good in multiple times until your confident. I could not have had a better instructor than him.”

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Posted 3 months ago

“I can’t explain how amazing of a driving Instructor and a person Faisal is! He answered any questions I had clearly and taught me so thoroughly that I had no problem in the test at all! I had such a bad experience with my previous instructor even after 30 hour! I did less than half of that with Faisal and passed with ease! Genuinely such an amazing man and instructor I cannot put it into words. I would recommend him to everyone as he is genuinely incredible. Never once shouting or getting angry always kind and composed I couldn’t have gotten a better instructor.”

The AA Driving School 5 star review on 29th July 2024

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Posted 3 months ago

“Passed with Blerim. Amazing instructor that is very good at teaching.”

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Posted 3 months ago

“I was told I was gonna fail 2 days before the test but Zahid made me pass in 2 days big thank you to him as helped a lot in short amount of time and made me pass in my first try.”

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Posted 3 months ago

“Suman Bhowmik is an excellent driving instructor! With a calm and easy to understand approach, He will help you with your weaknesses in driving and make sure you learn and understand each skill/maneuver. He will develop the skills for you to be a safe driver. Thank you Suman for all your help and guidance.”

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Posted 3 months ago

“I have passed my driving today. My instructor was Suman Bhowmik. He helped me a lot to improve my driving skill. If you want to pass just listen to the instructor and be smart and ask questions.”

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Posted 3 months ago

The AA Driving School is rated 3.9 based on 860 reviews