The AA Driving School Reviews

Name: The AA Driving School
Address: Fanum House, Basing View,, RG21 4EA
Rating: 3.94

3.9 Rating 860 Reviews

74 %

of reviewers recommend The AA Driving School

Company Reviews

Questions

Metrics

3.9

Based on 860 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Phone:

0330 100 7470

Email:

customer.services@theaa.com

Location:

Fanum House, Basing View,
RG21 4EA
Basingstoke

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The AA Driving School 5 star review on 12th November 2024

164

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The AA driving school may be a good bet for learner drivers but I would definitely NOT recommend it if you're thinking of training to become a driving instructor. The standard of instruction and back office support is very poor. Do yourself a favour and go elsewhere.”

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Posted 1 year ago

“Faisal was an excellent instructor who really helped me to gain skill and confidence and to pass my test”

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Posted 1 year ago

“I had three lessons with an instructor (after the first one was cancelled with literally 10 minutes notice) who just had me drive up and down a short back road endlessly and didn't give any specific feedback about what I was doing right or wrong. The one time we did drive onto a main road, he gave no warning that we were about to do it then said afterwards, "You're not ready for that yet," but again didn't give any explanation about what I'd done wrong. He also encouraged me to speed in a 20mph zone. I complained and requested a change of instructors. I got no response to my complaint for four months despite repeatedly chasing it up. Eventually I requested my remaining credit back and even then it took further chasing through their live chat to get this actioned. Very dissatisfied with AA's customer service - my driving lessons have been delayed for half an year as a result. Do not recommend.”

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Posted 1 year ago

“Peter Ballock was a very unprofessional instructor: racist, vulgar, he made horrible comments during my lessons making me feel very uncomfortable. I regretted spending money to have lessons with him and I would suggest to avoid The AA school unless you already know and trust the instructor. Read reviews before making any bookings!”

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Posted 1 year ago

“Website is faulty They take money out of your account without sending you a booking confirmation. It’s then really difficult to contact the company and they take up to 10 days to refund you. Be careful!”

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Posted 1 year ago

“AVOID AVOID AVOID!! Booked online given a date and paid £64...12 hours later it was cancelled no refund or alternative appointment 3 weeks later avoid this company. Mark Northamptonshire”

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Posted 1 year ago

“Jesuthasan Rajkumar (Raj) was my driving instructor. He is very patient and explains every aspect of driving safely clearly. He helped me correct my driving faults and gave me ample time to learn at my pace without rushing. I can't thank him enough for all his motivation & support towards clearing my driving test. I would totally recommend him to anyone who wants to learn and get their license.”

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Posted 1 year ago

“Whatever you do, do not book Adrian Joseph. He is extremely unprofessional on so many levels and made several inappropriate comments during my first and last lesson with him. I raised a complaint, they did an investigation he admitted what was said however AA driving school did not refund me. Absolutely disgusting!”

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Posted 1 year ago

“Jeuthasan Rajkumar was an excellent instructor, very complimentary and great at building my confidence. Would highly recommend to anyone, especially if you're looking for refresher lessons like I was.”

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Posted 1 year ago

“I was able to book my lessons with my driving instructor without hustle. My driving instructor, Jesuthasan Rajkumar was very patient and taught me all the skills needed to pass my driving test. He’s an absolute gem and I passed my driving at the first attempt. Thanks Raj for the fun and memories made in every lesson.”

The AA Driving School 5 star review on 30th November 2022

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Posted 1 year ago

“I have nothing but glowing words to say about my AA instructor Mahmoud Mallekini. His teaching style was effective, efficient and yielded great results - enabling me to pass first time at the Bromley test centre. You can tell that you’re dealing with someone with a wealth of experience, Mahmoud was able to pinpoint weaknesses in my driving and knew exactly what kind of exercises were required to fix them, going straight to the root. Above all Mahmoud conducted himself in a professional manner to a golden standard, every time i booked a lesson he was there on time and not a single lesson was cancelled. He clearly cares for the success of his students. There was an instance where one of his students had a test booked at the same time as one of my lessons, he reached out with ample time, providing a courtesy call and rescheduling my lesson. I found this approach very diplomatic and assured me that he would go beyond and above to be there for his students on test day. I can thoroughly recommend Mahmoud Malekini, a top class driving instructor.”

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Posted 1 year ago

“I would absolutely recommend my driving instructor Jesuthasan Rajkumar. He has been such a great teacher and has taught me so well, so quickly! I passed first time all thanks to him! (I started with no driving experience at all). He is incredibly patient and very eager for his students to succeed.”

The AA Driving School 5 star review on 28th November 2022

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Posted 1 year ago

“Faisal is my driving instructor. He is efficient and teaches you the key points. He is a good instructor and I would recommend”

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Posted 1 year ago

“Brilliant instructor named David Meredith. Was firm but fair and made my experience a whole lot less nervous for me. Would highly recommend.”

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Posted 1 year ago

“I had Jesuthasan Rajkumar as my instructor. He is a knowledgeable instructor that taught me the key skills needed to pass my driving test. His teaching style is very helpful, as he always takes the time to explain things well. I would definitely recommend him.”

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Posted 1 year ago

“It is the worst service I have ever received. I paid and registered for driving instructor courses with AA. In August 2021 I paid £395 as a front payment, then I started to pay £160 monthly for 10 months (total of £1995). I expected to start the driving lessons soon, however, they could not find a driving instructor near me ( this is what they said) and they asked me to pass the theory test first, which I did in December 2021. Then I started again chasing them up to start my lessons, but they kept procrastinating with different excuses every time. And literally I felt like they were trying to avoid my emails, every time diffrent advisor was answering me and I needed to explain my problem many times and they promised to sort it every time . Even I asked to speak with a manager, but never got through to a manager. After 10 months of patience، I decided to go to my bank to apply for indemnity claim. Once my bank contacted the AA, an advisor called me and she asked me to withdraw the indemnity claim and continue with the monthly payment if I want to complete the course. I refuse and asked to speak with a manager. Once I spoke with the manager, he promised me to get my money back after the indemnity claim, my bank managed to get me back £1600, I contacted the AA for the rest of the money (£395) but they still ignoring my emails. I registered for the course to improve my life as I am on minimum wage, even I used 2 weeks of my annual holiday to study for the theory test, I wasted my time and my money with the AA. And will keep chasing for the rest of the money.”

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Posted 1 year ago

“I have just passed today, with Jesuthasan rajkumar (raj). AA driving school was really convenient as they had multiple instructors and were to appoint me to a instructor as soon as I needed as I was on a time crunch. if I could give more stars I would, my instructor helped me fix all my minor faults, serious faults and learn all my mistakes. He was also very thoughtful of my time, as I am university student and I work part time.”

The AA Driving School 5 star review on 10th November 2022

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Posted 2 years ago

“Thank you Edris Ahmed Jon! Excellent tuition and my daughter passed first time, without any minor faults! Very happy & thank you Lee, Rickmansworth”

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Posted 2 years ago

“We tried to change the first appointment, but was told tough to late and didnt get offered any options, just told me to have a lovely day. £80 wasted and no lessons”

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Posted 2 years ago

“Jesuthasan Rajkumar (Raj) was my driving instructor. He really helped me to learn and correct my driving. Passed on first attempt. The way he explains and makes you learn is really what you would need on your test day. Can't thank him enough. I would totally recommend him for anyone who wants to get his driving license as soon as possible.”

The AA Driving School 5 star review on 6th November 2022

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Posted 2 years ago

The AA Driving School is rated 3.9 based on 860 reviews