The AA Driving School Reviews

Name: The AA Driving School
Address: Fanum House, Basing View,, RG21 4EA
Rating: 3.94

3.9 Rating 860 Reviews

74 %

of reviewers recommend The AA Driving School

Company Reviews

Questions

Metrics

3.9

Based on 860 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Phone:

0330 100 7470

Email:

customer.services@theaa.com

Location:

Fanum House, Basing View,
RG21 4EA
Basingstoke

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The AA Driving School 5 star review on 12th November 2024

164

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I had an amazingly understanding driving instructor (Demetrios), who looked beyond just driving and tried to understand what was going on in my life so he could tailor the our lessons around it. He always pushed me to develop but didn't do so in an aggressive or intrusive way, I have to say I have never developed a new skill so fast in my life. On top of being a great instructor he's overall just a lovely person so highly recommend him for any new learners.”

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Posted 1 year ago

“my driving instructor was Dave Meredith. He was a great instructor very supportive and helpful. He taught things very quickly but thoroughly. He ensured i got lots of practice and was a great teacher and helped me pass first time!”

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Posted 1 year ago

“Dave was incredibly patient and kind with me. He understood my lack of confidence and routinely made sure to remind me of everything I was doing correctly. He also knew I was capable of being an excellent driver/parker and pushed me to improve in areas I could have left simply adequate.”

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Posted 1 year ago

“The booking topup fee just increased from £1 to £3 due to "Costs" so they basically want you to give them a months lesson money in one go. Seriously AA your lessons are expensive anyway but this is a real deal breaker. You are forced to book lessons in blocks of 2 hours so this means a weeks driving is now £73. I thought BSM were expensive. We are now having to look elsewhere.”

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Posted 1 year ago

“Hi I passed my driving test with Colin he is so patient and honest he really helps me to pass my driving test I am so glad that I found him one of the best instructors from aa driving school and he gave me free of ours as well thanks for your help I really appreciate it. I really recommend him if your looking for someone nice and calm.”

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Posted 1 year ago

“I was able to pass on the first try with a few minors thanks to my instructor Winston. He was very supportive as I wasn't sure whether I was ready. We drove around the test areas a lot, so during the test I was feeling more confident. Highly recommend.”

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Posted 1 year ago

“Hi I pass with Colin he is so good and calm I enjoyed learning with him thanks for your patience with me”

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Posted 1 year ago

“Abid was good, the online system is awful. Timed out too quick, paid £120 booked 2hrs, then it sucked up the remaining 2hrs & I couldn't book another lesson. After going back forth email, email links, phone etc had to log complaint to try & sort it. Carry on treating people like this, your making money doing nothing.... not on!!! Looked @ other reviews & similar complaints: book online, pay up front & take your chance...this is another BIG name company gone digital; not nice experience when ripped off like this 2 days before son sits his test want to do some extra driving as advised. SORRY,you are driving us round cyber bend.”

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Posted 1 year ago

“AA driving school provided me an excellent driving instructor, Jesuthasan Rajkumar (Raj). The lessons were really helpful and he’s very experienced instructor. I passed the test first time away today in West wickham. I highly recommend AA driving school and AA driving instructors and instructor Raj.”

The AA Driving School 5 star review on 19th April 2023

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Posted 1 year ago

“Passed my test today! My instructor, Jason, was friendly and knowledgeable throughout my lessons with him and he gave me the confidence I needed when I first started driving. His focus was on teaching me to drive well rather than passing the test, and he was always very accommodating with booking lessons at a time that worked for me. I would highly recommend him as an instructor for any new learner!”

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Posted 1 year ago

“I finally passed the test today. My instructors, Syed and Raj, were excellent, knowledgeable, and professional, strictly and focused with each lesson. Highly recommended for adequate exam preparation.”

The AA Driving School 5 star review on 7th April 2023

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Posted 1 year ago

“I passed my driving test with Jesuthasan Rajkumar (Raj). I had previously failed my driving test 3 years prior and was so nervous to restart lessons, but Raj was very encouraging and made me feel at ease. I was on a tight schedule as I had my test booked within a few weeks, but Raj made sure to find availability so that I had sufficient practice before my test. He cares about his students and made me feel confident that I could pass my test. Highly recommend Raj as a driving instructor!”

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Posted 1 year ago

“I passed my test driving test with only two minor faults. My instructor Fehmida Ahmed was recommended to me by my friend who changed three instructors until she found her. Fehmida is amazing, teaching me to be a good driver but not just pass a test. My previous instructor was from RED driving school. He was pulling my money out of my pocket, making me only driving around the quiet residential area I live in. With Fehmida I learned how to drive around the roundabouts and on the dual carriageways in a few lessons. Fehmida is not only knowledgeable instructor she is also a brilliant person with a very good approach as I felt very comfortable and confident during every lesson with her. She has a conscientious attitude to job she does. Fehmida covers Colindale, Hendon, Mill Hill, Wembley and Pinner areas. I would highly recommend her to everyone who is thinking to learn driving.”

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Posted 1 year ago

“Good instruction, but charged a fine before I even got behind the wheel. Instructor came to pick me up and drove into (and out of) a private car park, incurring a fine. The driving-school administrative team attempted to pressure me into agreeing to pay this fine over the phone and are now washing their hands of this. The instructor was very professional, but their admin department are something else! Avoid!! Go direct to the instructors if you can!!”

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Posted 1 year ago

“Had an unpleasant experience with the driving school. I contact the customer service and requested for information on booking driving lessons and test day lessons for my upcoming driving test. I was told that I’d have to do this online using their website. The website was very user friendly and it took me only a few minutes to book on driving lessons. Over a week down the line, I got a call from the instructor to get to know me - which I thought was a wonderful idea. However, upon learning that I already have a driving test booking in for a month down the line and also because of where my test was (which I mentioned while booking the lesson of course) I was told that they wouldn’t be able to offer me driving test and that I should contact customer service to get it changed. After contacting the customer service and waiting for quite long I was told that no instructor was available in the area upon which I request for a refund and got myself free of this torture. I believe it is a great idea to have all these online forms and collecting money before hand but these forms should actually be integrated in a way that they include all the relevant information so that the company doesn’t have to cancel bookings down the line and waste everyone’s time while retaining money from customers and profiting over it during that time.”

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Posted 1 year ago

“My daughter was taking lessons with AA but her instructor had some personal issues so couldn’t carry on. They found a new instructor who cancelled on the day of the lesson. Eventually booked a 2 hr lesson with yet another AA instructor. The instructor shouted at her 3 times within the first 10 minutes for making mistakes to the point that she got him to drop her home and came in crying! Have tried to get through to AA about this but they don’t answer the phone and say use the online chat. Online they were very unhelpful and refused a refund. So she is 18 years old, trying her best to get driving and AA have taken £60 of her money (a whole weeks money for her) and refusing to acknowledge the issue. Avoid!”

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Posted 1 year ago

“I asked to be heard out and try to understand where I was coming from. The driving instructor was awful and treated me terribly and there was a lot of issues because of it. The lesson never happened in the end and I was scammed out of £50 because of it. The instructor was very rude and blunt towards me, his reactions towards everyting was veyr harsh and told me I was probably going to fail my theory test. He was blunt and totally spoke down and belitted a potential student, but then I went ahead and actually passed my theory test with flying colours on the first attempt, so who is he to say that about someone and treat someone with such disrespect, what kind of teacher is that? I don't have much money and I had to spend a ton more, my mental health is unstable and it caused me a lot of anxiety and depression. I was trying to contact management and customer service over and over again and they were very abrupt with me and didn't care at all what I had to say. I never write bad reviews but I had to because this has really agitated and taken a massive toil on me. If you are looking for a kind driving instructor and kind customer service, DO NOT, I repeat, DO NOT, come here.”

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Posted 1 year ago

“Raj was very helpful and taught me a lot”

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Posted 1 year ago

“I passed my driving test from the first attempt, only with 2 driving(minor) faults. I like AA school website, it was very easy to find the instructor in my exam area. Booking process was seamless enough. My instructor Kajanraj Thavayogan is a good guy. I was an experienced driver, he took it into account and taught me not basics, but tips how to pass driving test. I definitely wouldn't have passed my exam from the first attempt without him. We practised directly in the exam area and he told me how to avoid pitfalls and cured my bad driving habits. Also he explained me nuances of UK driving rules because I used to drive in an another country. He car is modern and in very good conditions, so I didn't have any problems with it during my test.”

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Posted 1 year ago

“Thanks to J Rajkumar from AA for being patient and being accommodative with everything to make the driving experience wonderful. Grateful for all the help that is extended and the professionalism in indicating all that is required to pass the test and beyond.”

The AA Driving School 5 star review on 15th March 2023

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Posted 1 year ago

The AA Driving School is rated 3.9 based on 860 reviews