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The AA Driving School Reviews

3.9 Rating 912 Reviews
73 %
of reviewers recommend The AA Driving School
3.9
Based on 912 reviews
Shipping & Delivery
Delivery Methods
Postal Service
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Read The AA Driving School Reviews
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Phone:

0330 100 7470

Email:

customer.services@theaa.com

Location:

Fanum House, Basing View,
RG21 4EA
Basingstoke

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The AA Driving School 5 star review on 8th January 2025
Anonymous
The AA Driving School 5 star review on 7th January 2025
Gabriel Rodrigues
The AA Driving School 5 star review on 29th December 2024
Diana
The AA Driving School 5 star review on 27th December 2024
Anonymous
The AA Driving School 5 star review on 24th December 2024
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The AA Driving School 5 star review on 17th December 2024
Anonymous
The AA Driving School 5 star review on 9th December 2024
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182
Anonymous
Anonymous  // 01/01/2019
I just want to give a massive thank you to Mohidin Kullatein who taught how to drive. He is very professional, meticulous to the detail, organised and knowledgeable. His aptitude is really positive and always happy to help or answer any question.
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Posted 2 years ago
Jesuthasan Rajkumar (Raj) is an amazing instructor. He made me enjoy driving and my lessons with him, really personable and I always came away from my lessons smiling. Patient and good at explaining different techniques if one didn’t work for me. He really cares about his students and it makes you want to do well for him. So happy that I passed, I didn’t think it was possible but after lessons with Raj I went into my test with confidence. Couldn’t recommend him more, a great guy and has made me feel confident driving!! Thanks Raj
The AA Driving School 5 star review on 16th May 2022
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Posted 2 years ago
Jesuthasan Rajkumar is an amazing instructor. I took 5 lessons and passed my test in Croydon on the first attempt which is definitely one of the most difficult test places in London. I am actively driving and still practicing what he told me during the lessons. Raj you are a top man!
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Posted 2 years ago
Awful experience. Spent over a 1.5k on lessons and when I finally found a test he said he was unavailable. Ridiculous. Would Not recommend AA driving school
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Posted 2 years ago
I finally passed my test today! What a relief! I've used a different driving instructor before but did not get the knowledge and experience that i got from Mr. Raj. I do really appreciate Mr Raj for helping me on every step of my journey with the driving. He is so high skilled, paying so much attention on every detail. He wants you to pass, he cares about you! He was always suportive and positive! I am feeling so confident now! I would recommend him to anyone. Thank you Mr Raj! You will be in my heart for life! God bless you!
The AA Driving School 5 star review on 11th May 2022
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Posted 2 years ago
I paid 133 for the 4-hours lesson but they only topped up my account for 2 hours. They do not answer my phone calls and my emails. There is no one to talk to.
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Posted 2 years ago
The quality of the instructors is not good enough. I worked with 2 instructors from the company, the first one would not point all the errors in driving, too much chatting. I changed to another instructor who was charging 40 pounds an hour! her name was Minara bibi (Goodmayes area), she asked me to travel to goodmayes for every class, but charged me for the distance to my house address, which was a total rip off, when I pointed it out, she got super upset, but took her time to take revenge, she cancelled my test appointment 3 days before the final test!!! leaving me in a bad situation. With a 6 month waiting period for a new test, I had to go with a super expensive temporary car and a new instructor for the test. She also gaslighted me and told me that I would not pass the test, I passed the test with just 2 minors on a new car!!, I reported all this to AA driving with messages and my test pass certificate as a complaint. AA driving not only let me down by not arranging an alternative vehicle, they also ignored my multiple complaints and let the scam go on. I am sure Minara bibi is still scamming people with poor lessons, unreasonable demands and costs, undermining confidence and gaslighting their driving. Horrible experience. Take references from friends, never with AA.
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Posted 2 years ago
Awful, that’s the word. Instructor stopped the lesson to smoke. Cancelled and changed lessons. Absorbed my 10 hours I drove 2 of them. No phone lines to call. I’ve been chasing my money back or a change of instructor for a month. Not had any call back, no real reply of any note. The worst service I’ve ever experienced. Instructor would not do pick up or drop off as was sent from a different area to me. Expected to travel to him. Ridiculous
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Posted 2 years ago
Manchester - AA absolutely appalling service. The first driving instructor's vehicle broke down during the second lesson I had to get an UBER back to the location. The second instructor canceled the lesson the same day due to illness. Then kept canceling in favor of other students. The lessons finally started consistently for five weeks sometime two lessons a week then they advise during a lesson I must look for another instructor because the pickup location is not convenient for them. The third instructor did not show up for two lessons and advised the AA that they did point-blank lying. I have a test booked in July 2022 I am no further along despite persevering with the company for seven months since November 2021. The customer service never responds to emails the online chat function is very often not available there are glitches in the system that give incorrect available hours and calculate refunds due @£8 per hour instead of the actual amount of £29 per hour. Advisors state that there isn't anything they can do because instructors are self-employed they always side with the view of the instructor instead of the facts or maintaining the balance of customer service with the student/client. There are many more issues I have experienced firsthand over several months all of which amount to poor inadequate lack of professionalism.
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Posted 2 years ago
I found learning with the AA Driving School to be a very effective and worthwhile experience. My instructor Jesuthasan Rajkumar, who is a highly skilled and competent driver, taught me all of the skills I needed to pass my test, and helped to boost my confidence in my own abilities. During my lessons I learnt everything I needed to know about vehicle rules and road safety, but I liked that the focus of each lesson was always on improving my driving skills. I highly recommend this service to those looking to learn to drive well in an automatic car.
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Posted 2 years ago
I am extremely pleased with my AA instructor Mr Rajkumar Raj is an excellent instructor and a very kind teacher Raj made me to develop my confidence,he always encouraged me ,Raj took time to fix my mistakes with extreme interest and sincerely , as he really wanted me to pass.!! Raj is an excellent instructor and an asset to AA Raj is a very friendly and calm instructor as well as an extremely skilled teacher He teaches his students in a way that it never comes wrong I could not have passed if Raj was not my instructor Equally Raj was so very sincerely happy and pleased when I passed God bless you Raj
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Posted 2 years ago
Having driving lessons with the AA since October. My driving instructor who was excellent is packing up with my test 6 weeks away. Hard enough to get a test anyway. Cannot speak to anyone only on line chat who promptly told me they cannot give me any lessons nor get me an instructor before my test. Do not go with the AA unless you want to be dumped just before your test. Even worse no one to talk to directly about the problem. Only after your money.
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Posted 2 years ago
My instructor, Charles, was not good. He does know the proper training techniques and keep reminding me I can’t pass from the very first session itself, which was very disappointing. Finally he did not agree to attend the actual test a day before test date. I was not able to cancel my test in time because of his mismanagement.
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Posted 2 years ago
I am very happy with my driving instructor, Jesuthasan Rajkumar. He was very good and knowledgeable and I was able to pass the practical test after just two weeks of driving lessons. Would recommend him.
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Posted 2 years ago
My driving instructor Raj (South London) helped me to pass after I had been trying to pass for years. His teaching was very effective and he has shared with me driving skills that I will remember for life! He was extremely patient with me and gave me confidence in driving. Would definitely recommend!
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Posted 2 years ago
I am very thankful to Mr Krishan Sahota, for helping me pass my driving test. He was very kind, calm and had lots of patience with me. I highly recommend him. Thank you again for everything you learned me Mr Sahota. 🙂
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Posted 2 years ago
Very horrible customer service team, phone call only for booking lessons not for dealing with problems/complaints, the only service channel online chat always not available. The instructor decided to leave AA but they hid the info from you to waste your time/money, definitely avoid this unprofessional company
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Posted 2 years ago
Jesuthasan Rajkumar was my driving instructor, he helped me pass first time. He was very patient and encouraging. Would highly recommend him for anyone learning to drive an automatic car.
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Posted 2 years ago
Jesuthasan Rajkumar is an amazing instructor. In a very short time I passed my test in Mitcham on 19th of April, because of Raj amazing teaching skills. I highly recommend him as an instructor.
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Posted 2 years ago
I had Jesuthasan Rajkumar (Raj) as my instructor in Mitcham (London). He was encouraging, flexible, patient and positive. He prepared me for the test and also gave me tips and driving advice that will be useful for life. I passed my practical driving test on my first attempt, with only two minor faults. I would highly recommend him if you're looking for driving lessons in an automatic car.
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Posted 2 years ago
The AA Driving School is rated 3.9 based on 912 reviews