The AA Reviews

Name: The AA
Rating: 2.85

2.9 Rating 1,914 Reviews

46 %

of reviewers recommend The AA

Company Reviews

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Metrics

2.9

Based on 1,914 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
Documents Delivered On-time	Greater than 43%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.8 out of 5
Avg Email Response Time	-1 hours
Cancellations & Refunds
Cancellation Process	Difficult

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Phone:

03300 531 100

Email:

customer.solutions@theaa.com

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The AA 1 star review on 22nd September 2024

"I ordered an AA inspection for a potential new car, and the experience was dreadful from start to finish. I used their inspection service for an Audi, paying \u00a3235. Despite this high fee, the inspection was outsourced to third-party inspectors. They checked the car and assured me that there were no issues with the bodywork or any other problems, providing a report that everything was in perfect condition. The inspection took place in a car park, and they failed to notice oil in the shock absorber, essentially just taking some useless pictures.\r\n\r\nWhen I traveled 2.5 hours each way to see and purchase the car, I immediately discovered that it had been poorly sprayed and painted all over. This was obvious to the naked eye, both in sunlight and shade. Opening the car door revealed rough edges of paint. The windscreen had been replaced with a cheap one, poorly attached, and none of this was mentioned in the report.\r\n\r\nUpon noticing these issues, I used a Thickness Gauge to further inspect the car and recorded a video, from which I will attach screenshots. Additionally, the non-Audi windscreen replacement was easy to spot. The inspector did not send any pictures of the car\u2019s oily suspension, and the inspection was conducted outdoors, not in a garage. I suspect there were more issues with the car, but I stopped my inspection and drove back due to these significant problems.\r\n\r\nOtherwise, I cannot understand how such obvious flaws were missed. I am convinced this was intentional.\r\n\r\nAfter writing to their customer service, I received this response:\r\n\r\n\u201cWe can only inspect the vehicle as presented on the day of inspection, regardless of weather conditions. It is also a possibility, whilst we are not suggesting this, the windscreen may have been replaced after our inspection. Whilst we accept you may remain dissatisfied, the decision has been made not to uphold your complaint and no further action will be taken on this occasion.\u201d\r\n\r\nHowever, I could easily see the paint issues and verified them with a thickness gauge. The windscreen was the same as in the report pictures, and I don\u2019t think the seller could have changed it overnight. And they didn\u2019t want to be responsible and just do a refund.\r\n\r\nOverall, it\u2019s absolutely unacceptable for a company that charges a premium price for their inspections. AVOID this company. It\u2019s a scam. Don\u2019t buy anything from them. They just want to take your money and not provide a proper service.\r\n\r\nI have already started the Mastercard Chargeback and am now preparing to sue them with my lawyer."

Nasimi Mamedov

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Woke up early on a Monday morning to got to work, noticed I had a flat tyre, opened my AA app and reported it which was very easy, it stated ETA in 30 minutes, 5 minutes later I had a call from the AA driver who was already outside my house. Amazing, efficient and a friendly service I would highly recommend the AA breakdown service”

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Posted 5 years ago

“AA rubbish setting up policy online! Did not get my policy through and had to phone few times. Then, the amount of passwords you have to enter each time I want to look at my policy is a big joke! Even when my policy is downloaded onto my laptop I still have to go through the whole process time and time again! It,s not a bank account just a policy!!! I will not be using the AA again for any items! Stay away if you have not got ten minutes each time you want to open your policy. Also you cannot see what you have set up! It does not show any excess what you have to pay in a claim!”

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(Home Insurance) - Posted 5 years ago

“Broke down on smart motorway at 0515, female alone, advised it would be 0755 till someone got to me, outside contractor arrived at 0650. Well done AA felt really safe, NOT. Called them at 0615 and asked them if it was the companies policy to leave females this long on a motorway for that length of time informed they would get a welfare check from a highway patrol, guess what, never came. Be aware the AA apparently have to put out work to other companies as dont have enough vans. This was 0515 on a Sunday morning imagine if during a working week. Please if you are female DONT use the AA look elsewhere for your safety on the roads as I will now.”

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Posted 5 years ago

“I was very disappointed when I moved home to learn I had to pay an admin fee to change my address.”

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(Car Insurance) - Posted 5 years ago

“Service is a little more expensive than others but lots of benefits if you have the card I save on meals out and car washes great service”

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(Car Insurance) - Posted 5 years ago

“The AA part was fine sadly they use a company called close brothers for finance and they are very poor in terms of service and will fine you extra at the drop of a hat. So what looks like a cheap deal will end up costing you more.”

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(Car Insurance) - Posted 5 years ago

“always helpful and kept informed no problems would highly recommend”

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(Car Insurance) - Posted 5 years ago

“Used them twice and both times out within 1 hour and both times fixed my issues, polite, frienldy and helpful, great service”

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Posted 5 years ago

“xx”

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(Home Insurance) - Posted 5 years ago

“Been a fully paid up member of the AA… Been a fully paid up member of the AA for Donkeys Years & never had to use their service. Returned from working away & my car won't start so gave them a call. "Sorry Sir we can't help you as your cars MOT has expired" Yes I'm well aware of that fact that's why I need to start my car so that I can get it MOT'd. "Sorry Sir Nothing We Can Do" You may want to think twice before renewing your AA membership. I have now cancelled my AA membership as it appears to be a complete waste of money & bordering on a Scam.”

Helpful Report

Posted 5 years ago

“I always thought the AA was a stand up firm...especially with their history. However my experience has been totally different. On my renewal (after a couple of years) I realised my bank offered cover with them as part of my bank account. I informed AA and I asked for them to end my cover. (Just after the renewal date) The AA’s response was “ not our problem” the fact that they had auto renewed my policy from my card was basically my fault. They would not cancel the policy therefore I had cover I did not need. I guess it is the AA’s policy to take the money whether or not it is required. One lives and learns in life I suppose. They will never hoodwink me again...nor my clients.”

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Posted 5 years ago

“Wonderful! Called at around 4, came and collected my keys as is walked home with kids, fixed the car and dropped keys back off. Was so easy and wonderful. Thank you for being brill”

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Posted 5 years ago

“I have been mis sold a car insurance policy , I have had £108 unauthorised funds taken out of my account for breakdown I never took out which I fact is a 200% increase on last year ! 5 hours later no call from a Manager and threatened with now a cancellation fee !! Just gets worse AVOID AT ALL COSTS”

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Posted 5 years ago

“WARNING TO ALL AA MEMBERS and potential AA members. Two weeks ago I had to call out the AA to try to resolve a problem with my car. The patrolman 'tried' to fix it (spent most of his time Googling the problem!) then took the car for a test drive, on his own. After he eventually left (having not cured the problem)I noticed a bad dent in the rear offside wing. There was also damage to the rear offside door handle resulting in me being unable to open the door. I called the AA claims dept., who started an 'investigation'. I submitted photographic evidence and an estimate for the repair. After a week they reported that the patrolman denied colliding with anything and that The AA would accept no liability. SO, if you do have to call out the AA and the patrolman takes the car for a test drive, make sure you take photos of the car before and after the drive. Or better still, cancel your membership and join the RAC or Green Flag.”

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Posted 5 years ago

“AA insurance renewal was so easy and straightforward ,also the insurance quote was good value , leaving opportunity to add extras ,including extra breakdown cover”

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(Car Insurance) - Posted 5 years ago

“Im not with the AA so who thinks I am? Lol”

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(Car Insurance) - Posted 5 years ago

“Horrendous, left in an unsafe and frightening situation. The short story....broke down on M40 on Tuesday, on my own (female). Advised AA nearly out of phone battery and told help within the hour. As AA hadn't arrived after one hour, managed to find someone walking their dog in a park at the side of M40 and called AA again from their phone and advised 10 minutes....I'd now been waiting nearly two hours on the motorway on my own. Pickup arrived, non AA personnel, advised AA would meet us when we arrived at Oxford services. We arrived at 1830, AA advised would now be there by 1920. After another call as they hadn't arrived by 1925, advised they would be there by 2020. I asked for the situation to be escalated, and was advised a manager would call me back, I'm still waiting for that call. Arrived home 2230, should have been back by 1700. A gold member who is now awaiting a response to complaint and won't be renewing their membership.”

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Posted 5 years ago

“I have been a gold card member of the AA for about 20 plus years and pay their expensive membership fees purely because I expect a better service from the most expensive service provider. In my opinion they have categorically failed to supply a competent service in that they could not provide me with anything that could be remotely called an "emergency" service at all. At 20.30 hours on a Thursday evening in the centre of Bristol I contacted the "emergency" service to report my cars failure to start. The operator informed me (barely audible above the noise of another operator talking to another customer very loudly) that someone would get to me in around 1 hour. I checked the app to be informed that they would not be coming out at all, in fact some local garage (unknown to me, but sanctioned by them) would be coming out instead. This I am not happy with but have no choice in the matter. 15 minutes later I get a call from some guy who says he's from the delegated garage. He informs me that he's busy and can't come out in an hour and with the familiar mechanics sucking in air sound he says he can't get to me until "oooooh at least around 23.00 hours." I have to be up very early in the morning for my commute to work and I'm afraid I cannot wait up for some unknown guy to turn up at around that time of night as I have to anticipate that he won't be able to get the problem solved and I need to make alternative arrangements for my commute long before that time. As a result I was forced to give up and cancel the "emergency break down service" altogether. So in fact the service I have discovered, is in more of an emergency than mine. They clearly do not have adequate facilities to honour their claims to provide a superior service and cannot cope with the most fundamental of your requirements, which is in fact provide an adequate service at all. I'm certain that if and when they reply to my complaint, they will inform me that due to unusually heavy demands on their service etc, draw my attention to various clauses and caveats in the contract and that they are under no obligation to provide a service in any fixed period of time etc. Be aware this is no longer a premium service and more of a payed subscription mass marketing operation with a constant bombardment of adverts for anything from baby clothes to holiday insurance. I am still waiting to hear from them concerning this matter.”

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Posted 5 years ago

“My car broke down this morning, so being a 'gold AA member' I rang the AA. Finally a young woman answered and took my membership number then she stated that the 'system was down' and that she would pass my details to her colleague who would then call me back. That was at 8.55 this morning and it's now 1.10 and I'm still waiting for that phone call! Good job I'm not still sat there in my car! I certainly will NOT be re-newing my AA membership (breakdown or insurance) next year. They are worse than useless!”

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Posted 5 years ago

“Horrendous all round service. Been messed about with a total of over 4 hours of phone calls. Basically had a battery fault on our bmw so called the Ars***les Anonymous. A patrol man came out,banged the alternator to get it going, thus causing the fault not to show. He deemed the alternator need replacing, and even quoted on his report that he gave the alternator a ‘bang’. Because of his incompetence our garage now can’t diagnose the fault, as the AA man told us would be the case. We have Breakdown repair cover but because of this buffoon’s actions we now can’t claim because he’s bodged it so the fault can’t be picked up. We’re now sitting ducks waiting for the car to breakdown again, as per their advice, until we can have it repaired. Been shoved from pillar to post since, with lots of promises and no actual result. I literally have never been so disappointed with a service. Mickey Mouse would be top employee on that joke of a firm.”

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Posted 5 years ago

The AA is rated 2.9 based on 1,914 reviews