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The AA Reviews

2.8 Rating 1,949 Reviews
45 %
of reviewers recommend The AA
Company Reviews Questions Metrics
2.8
Based on 1,949 reviews
Shipping & Delivery
Delivery Methods
Own Driver
Average Delivery Time
Over A Month
Documents Delivered On-time
Greater than 38%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
1.8 out of 5
Avg Email Response Time
-1 hours
Cancellations & Refunds
Cancellation Process
Difficult
Read The AA Reviews
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Phone:

03300 531 100

Email:

customer.solutions@theaa.com

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The AA 1 star review on 19th March 2025
Clerk Ray
The AA 1 star review on 19th March 2025
Clerk Ray
The AA 1 star review on 22nd September 2024
M Khan
The AA 1 star review on 22nd September 2024
M Khan
The AA 1 star review on 17th September 2024
Anonymous
The AA 5 star review on 17th September 2024
Emily
The AA 5 star review on 20th July 2024
Anonymous
53
Anonymous
Anonymous  // 01/01/2019
Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Paul
Verified Reviewer
“Efficient and friendly service.”
Helpful Report
(Car Insurance) - Posted 4 years ago
Pablo
Verified Reviewer
“Very greedy when it comes to wanting your money I wouldn't insure my car with them again”
Helpful Report
(Car Insurance) - Posted 4 years ago
Malcolm Densley
Verified Reviewer
“Very helpful and supportive and helpful the whole thing went smoothly.”
Helpful Report
(Car Insurance) - Posted 4 years ago
Angryofpurley
Unverified Reviewer
“Having had my van wrecked by the AA, I was not going to continue to use them. I just received a Credit Card statement that tells me the underhand organisation has relieved me of nearly £300, without so much as a thank you. I had no renewal letter, nor have I had an invoice or receipt to say they have taken the money, without my permission. I am totally unhappy with these organisations being allowed to auto renew policies without the customer express permission. It is so convenient after the event to say they sent the renewal. Had the policy price matched last year I would still have been annoyed by their underhand tactics, but probably would have let it go, however, they have doubled the price from last year. To me the whole thing looks as though it was deliberately done to try a sneak through a 100% increase in premium. Shot themselves in the foot as I have cancelled it completely.”
Helpful Report
Posted 4 years ago
Lorraine
Verified Reviewer
“Carnt felt the aa .very quick in tesponxe”
Helpful Report
(Car Insurance) - Posted 4 years ago
Lorraine
Verified Reviewer
“Carnt felt the aa .very quick in tesponxe”
Helpful Report
(Car Insurance) - Posted 4 years ago
Lorraine
Verified Reviewer
“Carnt felt the aa .very quick in tesponxe”
Helpful Report
(Car Insurance) - Posted 4 years ago
Lorraine
Verified Reviewer
“Carnt felt the aa .very quick in tesponxe”
Helpful Report
(Car Insurance) - Posted 4 years ago
Lorraine
Verified Reviewer
“Carnt felt the aa .very quick in tesponxe”
Helpful Report
(Car Insurance) - Posted 4 years ago
Lorraine
Verified Reviewer
“Carnt felt the aa .very quick in tesponxe”
Helpful Report
(Car Insurance) - Posted 4 years ago
Lorraine
Verified Reviewer
“Carnt felt the aa .very quick in tesponxe”
Helpful Report
(Car Insurance) - Posted 4 years ago
Lorraine
Verified Reviewer
“Carnt felt the aa .very quick in tesponxe”
Helpful Report
(Car Insurance) - Posted 4 years ago
Lorraine
Verified Reviewer
“Carnt felt the aa .very quick in tesponxe”
Helpful Report
(Car Insurance) - Posted 4 years ago
Lorraine
Verified Reviewer
“Carnt felt the aa .very quick in tesponxe”
Helpful Report
(Car Insurance) - Posted 4 years ago
Lorraine
Verified Reviewer
“Carnt felt the aa .very quick in tesponxe”
Helpful Report
(Car Insurance) - Posted 4 years ago
Lorraine
Verified Reviewer
“Carnt felt the aa .very quick in tesponxe”
Helpful Report
(Car Insurance) - Posted 4 years ago
David Winsper
Unverified Reviewer
“AA Job No - 3031 - On Date 19-11-2020 No Stars. This was the worst experience in all my years as a member of the AA, by a country mile and the first where the AA Representative attending refused or could not change over a faulty battery! The AA Representative stated a prior Medical Condition prevented him from replacing the failed battery with a new battery. Ergo, what is the point of a mechanic who cannot or will not change a car battery! The AA clearly states it carries spare batteries in their vans... Is this just for show! Hence, we were left to solve the urgent issue ourselves, with the car running and told not to switch it off, whilst the AA representative disappeared off into the distance. Thank you Kwik Fit for coming to our rescue and solving the issue. Appalling service from this AA representative. Again... No Stars!”
Helpful Report
Posted 4 years ago
Anonymous
Verified Reviewer
“Highly recommend the AA. No problems, and they have recovered me without a fuss from some pretty remote locations.”
Helpful Report
(Car Insurance) - Posted 4 years ago
Darren Noble
Verified Reviewer
“The customer service advisor could barely speak any English once the AA representative got my vehicle was very very rude and tried to sell me a new battery for l £110 which would cost £40 at my local garage once they realised it was not going to come me into buying a new battery from him he said he would not come back out to myself due to a flat battery and it was my decision if I bloody well call you you will come that's what I pay my premiums for I hope that someone gets back to me from the AA so I can make an official complaint”
Helpful Report
Posted 4 years ago
Kevin Hondhaugh
Verified Reviewer
“Happy with all aspects of service”
Helpful Report
(Car Insurance) - Posted 4 years ago
The AA is rated 2.8 based on 1,949 reviews
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