The AA Reviews

Name: The AA
Rating: 2.83

2.8 Rating 1,946 Reviews

45 %

of reviewers recommend The AA

Company Reviews

Questions

Metrics

2.8

Based on 1,946 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
Documents Delivered On-time	Greater than 38%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.8 out of 5
Avg Email Response Time	-1 hours
Cancellations & Refunds
Cancellation Process	Difficult

Visit Website

Phone:

03300 531 100

Email:

customer.solutions@theaa.com

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“"I have had no dealings with AA since registering with them, all very clearly and simply handled. I am shocked at the size of the increase for next year and shop around."”

Helpful Report

(Home Insurance) - Posted 2 years ago

“"I haven\u2019t used the AA in previous years, but so far they have been helpful in my move to a new house. I asked to transfer the policy as it is mid-term and not up for renewal until November. After being questioned on the type of property I have moved to, I was told there was an Admin charge of \u00a312.50. I felt this was a fair charge, and was happy for them to deduct it. "”

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(Home Insurance) - Posted 2 years ago

“I called the AA today, after a noise from my front wheel made my stop, and decided it was unsafe for me to drive any further, I had no Internet connection so could not connect to the AA app or what 3 words, so called instead. Amazing quick response from the lady on the phone, who understood where I was, and the guy's turned up in half an hour...fixed the problem at the roadside within 30 minutes. Thank you Craig and colleague. Couldn't recommend the AA enough.”

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Posted 2 years ago

“Broke down in unsafe situation. Got me sorted kept me informed. Good old fashioned proper service Men on the road fixers and flatback rescuers Spot on blokes who are good at what they do. It's frustrating when you breakdown it takes time to sort it for anyone but you know they're on it . When you see that van pull up you realise it's worth every penny. Cheers .”

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Posted 2 years ago

“Prompt response to breakdown request, and car fixed at the roadside”

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Posted 2 years ago

“Passed my test yesterday with Jesuthasan! Thank you so much for all your great guidance and giving me confidence in my ability to drive, without you I couldn’t have passed!”

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Posted 2 years ago

“I passed my practical test 3 months ago with one of the best instructor in this company he teach me all I need to know and practice me in 10 hours as a result I get it done in the first time with 3 minors.,”

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Posted 2 years ago

“Thankyou so much to the two AA men that fixed my car at Saltash yesterday, got the part around the corner from where we was,fixed within 30 minutes,even drove behind us for a little while to make sure we was OK.Mum,Daughter and Grandson got home before it got dark,thanks again”

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Posted 3 years ago

“On Saturday night we hit a pothole on the M7 , resulting in a flat tyre & damage to the rim . The rain & darkness was scary with trucks at high speed . It was a frightening experience.We phoned AA & after 20 mins was able to get through . AA sent Mr Ramduth who was off great assistance . It was a huge sigh of relief to see AA. My personal take .. without the services of AA we may not have survived the famous M7 renown for criminal activity . I am thankful that my hubby has been a member for over twenty years although we seldom use the services I think it is life / saving you never know how helpful it can be unless you in a life threatening situation . Thank you !!”

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Posted 3 years ago

“"Excellent "”

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(Home Insurance) - Posted 3 years ago

“"They are offer adequate information for customer's benefit "”

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(Home Insurance) - Posted 3 years ago

“Recently had an issue from home starting my vehicle . So called AA for home start . Fabulous guy Craig very knowledgable. Customer service 5star ! Being a single lady in her late 70s made me feel at ease and not intimidated. Well done Craig ! Thank you .”

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Posted 3 years ago

“Speaking from personal experience,we have unfortunately had to call them out quite frequently lately as my husband’s van is old & keeps breaking down,I can’t stress enough how good the service has been,they give him a rough idea of a time,but are always there within 30 mins,they are helpful,kind,polite & never leave him alone,they either follow him home or tow him if need be. Also a while ago I was a passenger in my daughters car when she broke down with 3 young children in tow.....they were with us in about 20 mins,temporarily sorted her problem out & followed her back to her local garage,then gave her a lift back to her house,couldn’t praise them enough!!”

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Posted 3 years ago

“I called at 16.45 on my way home from work and AA with me within 30 minutes. Sorted out the issue and because female driver on my own the engineer followed me home to make sure I was home safe and sound.”

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Posted 3 years ago

“Broke down today, called AA who said they’d be out in an hour which they were. Car could not be fixed so AA took car, myself & passenger to garage near home 35miles. Both AA who assisted us were brilliant. Friendly, reassuring & helpful. Paul in particular who took us to Kia at Stockport was fantastic. Thank you Paul and AA for rescuing us.”

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Posted 3 years ago

“I want to thank the AA man who came and helped me on Friday night ( around 10 pm) on the Portsmouth road in Guildford, when my car had broken down. He got it going again, them he phoned me at home to make sure I got back safely. How about that for service. Thanks again.”

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Posted 3 years ago

“"Easy to organise and competitive pricing. "”

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(Home Insurance) - Posted 3 years ago

“I had some questions about a letter I received and also some issues with merging two policies I have. I usually don't like calling companies to discuss my accounts because they try and sell you more stuff, but this was a whole new experience. I spoke to 3 people (because I had a few different questions about my account), and ALL of them were friendly, upbeat, and SUPER helpful AND I even got a discount on my policy!! I was amazed. Truly great customer service that actually helped me. Plus, the phone was answered in about 20 seconds, and I was never waiting on hold for longer than a minute.”

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Posted 3 years ago

“"Fortunately I didn't need to make a claim however they were very helpful when I changed to them. "”

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(Home Insurance) - Posted 3 years ago

“engineer arrived less than 30 mins worked proffesionally and got me going thanks william from kettering a top bloke”

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Posted 3 years ago

The AA is rated 2.8 based on 1,946 reviews