The AA Reviews

Name: The AA
Rating: 2.83

2.8 Rating 1,947 Reviews

45 %

of reviewers recommend The AA

Company Reviews

Questions

Metrics

2.8

Based on 1,947 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
Documents Delivered On-time	Greater than 38%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.8 out of 5
Avg Email Response Time	-1 hours
Cancellations & Refunds
Cancellation Process	Difficult

Visit Website

Phone:

03300 531 100

Email:

customer.solutions@theaa.com

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Anonymous // 01/01/2019

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“Changed insurance provider this year due to Churchill increasing their premium by a fair amount. Went with AA as their cost was a lot cheaper. We have been insured with AA in the past and they declined our claim for a garden wall which fell down during a storm. They didn’t take the time to explain why. I don’t think we’ve claimed on our house insurance EVER ( 40 plus years). If you had asked at that time what we thought of AA my review would have been a lot different. RANT OVER!”

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(Car Insurance) - Posted 3 years ago

“They've owe me £300 for over 2 months and have stopped replying to my emails. If I owed them £300 they'd be all over it. Pretty disgraceful”

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Posted 3 years ago

“Left sitting on a major dual carriage way for 4 hours with elderly parents and 2 children. My children were petrified. AA patrol van drove straight passed and then phone to say he wasn't dealing with it. After further 3 calls and on hold for ever no one new what was happening. Ended up being taken to a safe place in a police car. And then had to sit in the car on the back of a low loader tow truck who thankfully got us home. Mansfield recovery were amazing caring. Can't say that about the AA disgusting. 4 emergency service what a joke.”

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Posted 3 years ago

“Tried to charge me £25 to swap my number plate. I’ve had a private plate for over 20 years and never paid to swap it before. I refused to pay the £25 and will take my business elsewhere. Rip off.”

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Posted 3 years ago

“Everything okay so far.”

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(Car Insurance) - Posted 3 years ago

“No problems setting the insurance up, and fortunately i have not made any claims therefore i cannot make any statements regarding AA service in that respect.”

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(Car Insurance) - Posted 3 years ago

“Everything clear and easy to follow when taking out the policy. No claim made so no info.”

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(Home Insurance) - Posted 3 years ago

“Excellent service, first time I've had to ring AA, they turned up exactly on time, felt very reassured when I rang up as I was on hard shoulder of motorway, the gentleman who turned up was so nice, his first main concern was my safety, highly recommended!!”

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Posted 3 years ago

“Very easy to use. Get a good deal. I always use go compare every year when renewing my car insurance.”

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(Car Insurance) - Posted 3 years ago

“The AA policy is to rip existing customers off. Quote last year £137.19. Quote this year £170.30. Went on Compare the Market and Confused. Accepted cheapest quote at £106.43 with Zenith. Emailed the AA to end insurance advising amount of new quote and that's when they offered a revised quote of £105.87, which is £64.43 lower than their quote. Too late buddy - gone with Zenith. What a rip-off”

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Posted 3 years ago

“Very easy to use on website...not had any claims so cannot judge their customer services. Cheaper insurance than anywhere.”

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(Car Insurance) - Posted 3 years ago

“Unfortunately because of Covid I’ve not been driving ... so paid out really for nothing., hopefully get a good price later this year !”

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(Car Insurance) - Posted 3 years ago

“Expensive but they were always good when I was a member before, so I trust they will be again.”

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(Car Insurance) - Posted 3 years ago

“AA Insurance - three weeks after my accident I have been sent round and round in circles by AA insurance and the other two companies that underwrite AA insurance with my car still sitting outside waiting to be repaired. I have always had great service from AA breakdown cover and so for the last 2 years have used AA insurance for both my car and house - never again.”

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Posted 3 years ago

“Our car lost power on a busy motorway around 6.20am and we pulled into the hard shoulder. Called AA as a member and they said because we are on a busy motorway it would be a priority. We ended up waiting close to 2 hours on the hard shoulder outside the car on a fence in the cold before a breakdown vr hike arrived. When I spoke to an AA representative all she said it’s that we don’t have as many breakdown response at this time of the day Tg”

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Posted 3 years ago

“Great east service .. good price”

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(Car Insurance) - Posted 3 years ago

“Great price combo with breakdown cover.”

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(Car Insurance) - Posted 3 years ago

“Easy clear site to use, we had no problems.”

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(Car Insurance) - Posted 3 years ago

“Over two hours to reach us. They sent a car repair company, whi hadn't got a clue. He was on Google trying to find where the fuse box was. Couldn't fix it, Told us to ring AA back.”

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Posted 3 years ago

“Very good service from AA”

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(Car Insurance) - Posted 3 years ago

The AA is rated 2.8 based on 1,947 reviews