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The AA Reviews

2.9 Rating 1,891 Reviews
46 %
of reviewers recommend The AA
2.9
Based on 1,891 reviews
Shipping & Delivery
Delivery Methods
Own Driver
Documents Delivered On-time
Greater than 43%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
1.8 out of 5
Avg Email Response Time
-1 hours
Cancellations & Refunds
Cancellation Process
Difficult
Read The AA Reviews
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Phone:

03300 531 100

Email:

customer.solutions@theaa.com

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The AA 1 star review on 22nd September 2024
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The AA 1 star review on 22nd September 2024
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The AA 1 star review on 17th September 2024
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The AA 5 star review on 17th September 2024
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The AA 5 star review on 20th July 2024
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The AA 1 star review on 15th July 2024
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The AA 1 star review on 15th July 2024
Nasimi Mamedov
51
Anonymous
Anonymous  // 01/01/2019
I've reported my breakdown at 15.00 only to find that now I'm in a safe location my ETA keeps getting put back any 5 min. What is really going on in the control room ?
Helpful Report
Posted 3 months ago
They use unethical and potentially fraudulent subscription systems. Tried to hike my subscription by 313% from £68 to £281, so I cancelled. Then I saw that I could get exactly the same deal on their website for £91 as a new member. This practice was outlawed by the FCA in 2021 but they have ignored this and bank on customers just accepting it. Anyway, I joined the RAC instead at £50 for a superior service. I have been a member of the AA for 13 years but never called them out for any reason. So much for loyalty.
Helpful Report
Posted 3 months ago
I have taken out AA cover for my van I went to use the cover for my van to be told they no longer cover vans however they were quite happy to take the money from me
Helpful Report
Posted 3 months ago
Please be aware. If The AA recovery service takes your car to the nearest garage and leaves it there, without the garage owners concent because it is closed, and askes you to put the keys though their letterbox. Or take the keys at a later date. (AA tell me this is common practice at the weekend by them if garages are closed ) Your own insurance may not cover theft, damage, or vandalism etc while it is parked on their private property without permission. After a quick mental risk assessment. I refused to let them leave my car outside an unsuitable garage that was closed. I couldn't contact the owner neither could they. It could have been permanently closed or the owner on holiday??? This garage appeared shoddy with only one door. In a remote area. On a main Rd. The AA representative had refused to take my car to either of my two trusted and what I considered to be the safer option garages of my choice. Both under 10ml away according to Google maps. This is only a fraction of the awful events of this recovery. They did reluctantly escort me home all of apx 1mile with me driving my defective car at 10mph. Needless to say. The rest had to be rectified at my own expense. Getting my car towed to my regular trusted suitable and secure garage. My car and I are both in a safe place now. No thanks to the AA. I did check with my car insurance when things had calmed down, I had taken the correct action by not leaving it there because It has been confirmed by my insurance that my car would not have been covered by my policy in this situation. SO CHECK YOUR INSURANCE POLICY BEFORE AGREEING TO THIS. Before they take your car and dump it somewhere you consider unsuitable. Better still change your recovery company.
Helpful Report
Posted 3 months ago
Absolute scandal i wonder how someone go & buy shares in this company, it charges you yearly fees but offer no services. You lucky if they contact you when you need their help. Absolute west of money. We waited from 2 till 8 in the morning without any help or care.
Helpful Report
Posted 3 months ago
Very polite and respectful, overall Excellent service would definitely use again
Helpful Report
Posted 3 months ago
Car breaks down with me wife and two kids aa come out can't repair it arrange for lorry to pick us up and take us home. Wait until 23,00 lorry turns up and can't take all of us. Absolute joke
Helpful Report
Posted 3 months ago
Left my daughter and grandchildren stranded for nearly 12 hrs
Helpful Report
Posted 3 months ago
I,ve just experienced the worst ever breakdown service with the AA in my 49years of driving. Broke down on the Thursday 15th August and arranged a 2 hr slot between 9-00am to 11-00am the next day to get home from Wales. Rang services at 11-30am because no recovery van turned up, informed new time slot 12-45pm. No recovery van turned up changed to 13-40pm Rang services recovery van 20 mins away. No recovery van turned up changed to 14-30pm No recovery van turned up changed to 15-25pm Rang services was told recovery just a short distance away No recovery van turned up changed to 15-35 No recovery van turned up and the text messages stopped. Waited over 8 hrs and had to get help from a mobile mechanic. I believe a recovery van turned up almost 9 hours after the initial time. AA is not a service its a complete disaster of an experience and is dysfuntional.
Helpful Report
Posted 3 months ago
The AA call handler refused to send a breakdown vehicle because I didn't have proof that I owned the vehicle immediately to hand. I offered to send a screenshot of the monthly payment that I have unfailingly sent to AA Insurance on the first banking day for the last fourteen months. This was refused. I explained that I have Type 2 diabetes and was starting to feel very light headed. The call handler said that I should go to the nearest shop and buy something to eat. I explained that it would be dangerous for me to do so as the area is unsafe after usual shopping hours. Consequently, I had to hire a taxi to get me home at a cost of £14 which I can ill afford. I consider the level of service to have been entirely unsatisfactory given the circumstances noted above. Yours faithfully, Gillian Bryant.
Helpful Report
Posted 4 months ago
Appalling service. I'm cancelling my policy.
Helpful Report
Posted 4 months ago
So today I changed my car and have paid over the phone.you have taken my payment 3 times and I am now ill with the stress.my blood pressure sky high thanks to an incompetent company.
Helpful Report
Posted 4 months ago
So the AA thinks it’s ok to leave a 72 year old man with medical conditions and his wife in a hot car without water or food for over 5 hours only for the recovery vehicle to show up and take them half way home and then have to wait another few hours waiting for another recovery vehicle.
Helpful Report
Posted 4 months ago
I am extremely disappointed with the AA’s recovery service. My car broke down on August 5th, and I was assured that it would be delivered to my address within 48 hours. However, a week has passed, and my vehicle is still not delivered. Despite numerous calls to customer service, I keep receiving new, unfulfilled delivery dates. This situation has caused significant disruptions to my work because I need important company items stored in the car. I expected much better service from the AA, and this experience has been incredibly frustrating.
Helpful Report
Posted 4 months ago
This company is absolute scam ! You paid for services,that are not even provided ! I hace paid for for coverage with courtesy car,as we did plan a trip to Scotland, so we payed for coverage, if something happen, I know Im covered as I travel with kids. Our car broked down,and nothing Ive pay3d for was provided !!! No courtesy car,for the time, my car was in garrage! Sp our trip now will be longer for a few days,waiting for oir car to be fixed ! As ai payed for home delivery in case of break down, which was laso not provided !!! They are makimg excuses to provide anything that customers pay for !!! Absolutely disgusting and shoking !
Helpful Report
Posted 4 months ago
Been a member for 23 years and couldn't say enough good things about AA BUT...Got a call out. Came promptly but never stopped talking about himself, how creatures came out of the sea to him, how he piloted a nuclear submarine, on and on. When it came to lifting the hood he couldn't find the rod that props it up!!! It was where they always are! This man did not have his mind on the job. Diagnosed alternator not battery. Having no faith in this man I asked for another call out two days later. Got the same man, adamant it was alternator. Tow truck came, a flat bed, the operator and I watching my bumper being dragged along the ground until I said said something. Garage phoned to tell me fault was battery. Had to pay for new one, $136 dearer than if AA man had done his job, correct diagnosis and fitted an AA battery. Spent many many hours trying to make the complaint about this peculiar man and sort out the bill. I, as usual, waiting for a call. This is the shortened version of what happened. Don't know if I would cancel my membership but this mechanic needs a talking to and their communication format should be improved.
Helpful Report
Posted 4 months ago
Let down again by the AA, called them out today to my privately registered van which i use for work, the guy looked at my company name on the van and walked off saying we don’t do commercial!! Beware if you use your vehicle for work, apparently there is a much more expensive policy you can take out, maybe they should ask the question when you first sign up for cover
Helpful Report
Posted 4 months ago
Patrolman Dave was excellent and diagnosed a faulty fuel pump therefore our campervan needed recovery. Because of the time, it was collected the next day by a 'contractor' who left diesel spill all over our driveway and road and apparently took our beloved campervan to a 'service area' to be collected by another 'contractor' We were told that delivery to our garage would be the next day, so we asked the AA to contact the second contractor to ensure our campervan would be stored in a secure compound overnight. They refused. We then learn our beloved campervan was sitting on an industrial estate close to a 'traveller' camp. We repeatedly asked the AA to contact the 'contractor' to ensure our campervan was stored in a secure compound overnight, but they refused and said they had more important people needing their help Terrible service
Helpful Report
Posted 4 months ago
Please Please keep away from the AA. I recently joined the AA and now I don't need it . I tried to cancel it. After a long chat I was told NO REFUND AFTER 14 DAYS. BE AWARE!!
Helpful Report
Posted 4 months ago
The biggest sam from as a member they should receive free recovery nationale having the mist expensive pakege for not bring me car home they say will take care for repair I accepted thinking they are professional but they park my car in a industrial estate charge another 35 £ for repair in 8 days didn't provide me any price for repair but deal was to have it in 48 hours after 8 days I tell them to bring me car home end they say if I pay them 700£
Helpful Report
Posted 4 months ago
The AA is rated 2.9 based on 1,891 reviews