The AA Reviews

Name: The AA
Rating: 2.83

2.8 Rating 1,946 Reviews

45 %

of reviewers recommend The AA

Company Reviews

Questions

Metrics

2.8

Based on 1,946 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
Documents Delivered On-time	Greater than 38%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.8 out of 5
Avg Email Response Time	-1 hours
Cancellations & Refunds
Cancellation Process	Difficult

Visit Website

Phone:

03300 531 100

Email:

customer.solutions@theaa.com

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Anonymous // 01/01/2019

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“It is very difficult to communicate with this company, on the phone they promise a lot and lie to you. Personally, they created a lot of problems for me, stress and money spent on many phones. I do not recommend, choose another company !!!”

Helpful Report

Posted 2 years ago

“Non fault claim, was mismanaged. I had to wait 3 months for an assessment by the engineer, thereafter the car was passed on to an underwriter who had to reassess the claim as a new claim. Over all I waited 4 months for the claim to be settled. Communication from the AA is extremely poor , no one communicated with me through the process or explained the claim properly. Staff do not understand their job and a lot of cover up for mismanagement. The teams they have are disjointed and don’t communicate. Unfortunately I had to go to the financial ombudsman and will be taking this to solicitors .”

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Posted 2 years ago

“My claim, which is being disputed by the third party, was handed over to a different insurance company, who had no interest in actually investigating the claim. Was passed back to the AA and sent them the details of cctv cameras that would have caught the incident and proven the third party’s liability. AA haven’t contacted me since so I’ve just called them to find out they didn’t even bother contacting the cctv owners at the time and the cctv has more than likely been deleted now. They have done nothing to actually investigate my claim.”

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Posted 2 years ago

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Posted 2 years ago

“Terrible service. Two hours and still not here”

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Posted 2 years ago

“Really bad. In the modern day why can't I submit a claim online with all my documents/evidence and wait for a response? instead you need to phone up, sit on hold for over an hour to speak to someone and then follow up via emails to submit documents anyway. really stupid way to make things super difficult for customers needing to make a claim.”

Helpful Report

Posted 3 years ago

“Had house insurance had a storm apparently roof tiles are covered but not ridge tiles completely unfit for purpose just a set of theifs avoid at all costs”

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Posted 3 years ago

“Appalling service overall. 30mins at least to get through on the phone. Late to call out. Over charged. Extremely slow processing refund. Call staff clueless. I've cancelled my membership. Best to steer clear!”

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Posted 3 years ago

“Find a local recovery company it will save you a lot of time and money!! A lot cheaper and easier to deal with. AA moved our car to a safe place after we broke down and seemingly forgot to send someone out to look at the car or recover it after paying £157.99 and 7.99 thereafter each month, we waited 4 hours while getting texts advising assistance was on its way. They sent the second recovery vehicle to the mechanics that the car was supposed to be delivered to and we had to book it in again for collection. We rebooked and no one showed up, we ended up having to get ourselves and 2 young kids home and leave the car at 10pm at night on the roadside. The next day they wouldnt take the car more than 10 miles to our mechanic 16 miles away, eventually after many phone calls, the recovery guys (not AA) took the car to our mechanic out of their own goodwill and and said AA were rapidly going down hill and ripping customers off. Do not recommend at all, try local recovery and mechanics first or maybe RAC, stay clear of AA. Images show first contact 15:58 and last message 20:30 and at 21:05 no one had arrived still so we arranged our own transport home and left the car around 10pm.”

Helpful Report

Posted 3 years ago

“Thankyou so much to the two AA men that fixed my car at Saltash yesterday, got the part around the corner from where we was,fixed within 30 minutes,even drove behind us for a little while to make sure we was OK.Mum,Daughter and Grandson got home before it got dark,thanks again”

Helpful Report

Posted 3 years ago

“4 days sane a drop tonight And I still haven't got the vehicle back Li keeping me waiting for hours and hours outside I say this coming in next 30 minutes .Still having Got my Van back I don't know where AA left My Van”

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Posted 3 years ago

“leaving AA as it has gone up by extra 10 pound per month. Which they just took out of my bank with out telling me just luckey i noticed it on bank statement. They put up price and i have never used them in 3 years so much for customer loyalty really disappointed with the AA. After taking extra payment with out telling me i have now canceled policy. They are still trying to take another payment off me”

Helpful Report

Posted 3 years ago

“I've just been on the phone for 40 min to report I had a chip in my windscreen put through to 3 different centers who ask the same questions, at the end still haven't got a time or date to get it repaired. I am fully comprehensive with the AA with windscreen cover disgusting service.”

Helpful Report

Posted 3 years ago

“I asked the AA to inspect a car i wanted to buy the AA charged me £202 .Before they inspected the car the dealer sold it.I then requested the AA to inspect another car and gave them the details and informed the dealer.The next day the AA contacted me to inform me that they dont inspect cars in Inverness as it was outside the area they covered.I requested my money to be returned and AA charged me a £20 cancellation fee that i thought was a bit sharp plus i have not seen any of my £202 back yet. The whole thing has taken 3 weeks and been a complete waste of time and cost me £20 plus still waiting for my money to be returned.I would not recommend this service”

Helpful Report

Posted 3 years ago

“I purchased tickets two weeks ago. Today I checked in and got two seats: 12b and 10a. I'm traveling woth my wife. Why should I worry about switching seats with somebody who doesn't want it? American airlines is the worst company in the world. I wish them to get bankruptcy ASAP. A trash like American airlines must be void forever.”

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Posted 3 years ago

“Absolute Disgrace. Was stuck in car for 3 hours before being advised that no mechanics could be located. Forget it . Would certainly not recommend using this company who basically couldn't care less”

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Posted 3 years ago

“On Saturday night we hit a pothole on the M7 , resulting in a flat tyre & damage to the rim . The rain & darkness was scary with trucks at high speed . It was a frightening experience.We phoned AA & after 20 mins was able to get through . AA sent Mr Ramduth who was off great assistance . It was a huge sigh of relief to see AA. My personal take .. without the services of AA we may not have survived the famous M7 renown for criminal activity . I am thankful that my hubby has been a member for over twenty years although we seldom use the services I think it is life / saving you never know how helpful it can be unless you in a life threatening situation . Thank you !!”

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Posted 3 years ago

“"Excellent "”

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(Home Insurance) - Posted 3 years ago

“Member since 2008 £360 a year first time I needed them they let me down ? Run by a load of lazy W- -kers 👎”

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Posted 3 years ago

“AA is the worst company for recovery took my money when we broke down coming back from Cardiff at 2 am they could not find my details”

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Posted 3 years ago

The AA is rated 2.8 based on 1,946 reviews