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The AA Reviews

2.8 Rating 1,949 Reviews

45 %

of reviewers recommend The AA

Company Reviews

2.8

Based on 1,949 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
Documents Delivered On-time	Greater than 38%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.8 out of 5
Avg Email Response Time	-1 hours
Cancellations & Refunds
Cancellation Process	Difficult

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Email:

customer.solutions@theaa.com

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53

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy process and well informed plus excellent price”

Helpful Report

(Car Insurance) - Posted 4 years ago

“mn”

Helpful Report

(Car Insurance) - Posted 4 years ago

“Easy to deal with”

Helpful Report

(Home Insurance) - Posted 4 years ago

“Very reliable and courteous service.”

Helpful Report

(Car Insurance) - Posted 4 years ago

“The AA provide inexpensive car insurance, communicate swiftly and clearly with their customers and are efficient in dealing with enquries. I am glad that I insured my car with them.”

Helpful Report

(Car Insurance) - Posted 4 years ago

“The roadside assistance we received from The AA (as a part of my car insurance by Admiral) was beyond horrific. They sent a rookie from a 3rd party garage, J Madden Garages to fix my Landrover. The rookie broke my gearbox while banging on the starter motor solenoid. Then it took me more than a week to raise a formal complaint with The AA. (Admiral refused to help.) After the investigation which I helped them with, they refused to accept liability, although the evidence was all there, crystal clear. I was left without a car during the lockdown in 2 degrees with 2 kids at home (and the nearest supermarket 2.7 miles away) for more than a month... and going. The customer service is appalling and the staff in both Admiral Insurance and The AA have zero empathy. So, if you love your car, your family, your life dont waste your time with The AA or Admiral. There are better insurance companies out there. Do not TRUST them with your car.”

Helpful Report

Posted 4 years ago

“Good service prompt and reliable, claim settled with no issues.”

Helpful Report

(Car Insurance) - Posted 4 years ago

“Web site is not comprehensive enough, instead you have to phone for information.”

Helpful Report

(Car Insurance) - Posted 4 years ago

“Had been with the AA Breakdown for 3 years and never called them out. Renewal this year had more than doubled the premium from last year !!. Phoned up to query it and was told it was because the AA provided a 'Luxury Service' ?. Told them I would not be renewing cover and then miraculously they said they could do the same level of cover for less than they charged me last year . ,!! Don't know what the hell is going on with them but they have now lost my business. Pure & excessive profiteering.”

Helpful Report

Posted 4 years ago

“Great product no problems”

Helpful Report

(Car Insurance) - Posted 4 years ago

“I found the whole process straight forward and think it is a good policy compared to what I had been paying to my last provider actually got more cover for less than my last provider well done to the AAI will hopefully be insuring again this year”

Helpful Report

(Home Insurance) - Posted 4 years ago

“Just to expensive.....”

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(Car Insurance) - Posted 4 years ago

“Yes they even added my breakdown cover very good and set my key cover up for me”

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(Car Insurance) - Posted 4 years ago

“Been with the AA 5 star European cover for 30 years asked for a call out in Holland was refused and cost me 125 euro for a total garage to fix Please please don't use these cowboys cost me 30 years of premiums to find this out I run one of the worlds biggest car clubs and tell everyone experience”

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Posted 4 years ago

“.auto renewed”

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(Car Insurance) - Posted 4 years ago

“good service whenever I have needed it.”

Helpful Report

(Car Insurance) - Posted 4 years ago

“All I can say is that on the very few occasions, (luckily), I've had to call out the AA, the response & outcome has been excellent. The policies we have are straightforward & clear, not the cheapest, but that's my choice.”

Helpful Report

(Car Insurance) - Posted 4 years ago

“My wife is also an AA member and we could not start her car! She rang the AA who arrived within 30 mins and started it straight away and were happy to give mine and my son's cars batteries a boost as well.”

Helpful Report

(Car Insurance) - Posted 4 years ago

“Shocking service do not use!!! Lass than useless no common sense just money grabbing company”

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Posted 4 years ago

“Very easy to set up and get my cover”

Helpful Report

(Car Insurance) - Posted 4 years ago

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The AA is rated 2.8 based on 1,949 reviews