The AA Reviews

Name: The AA
Rating: 2.83

2.8 Rating 1,946 Reviews

45 %

of reviewers recommend The AA

Company Reviews

Questions

Metrics

2.8

Based on 1,946 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
Documents Delivered On-time	Greater than 38%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.8 out of 5
Avg Email Response Time	-1 hours
Cancellations & Refunds
Cancellation Process	Difficult

Visit Website

Phone:

03300 531 100

Email:

customer.solutions@theaa.com

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Argumentative staff, not willing to help.”

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Posted 1 year ago

“Alternator kaput, so lost all battery power. AA got to me in about 90 minutes but kept me updated on their progress in reaching me. James was excellent, quickly diagnosed issue and charged battery enough for me to get it started and drive the short distance home - with him following to make sure i made it ok. No complaints whatsoever.”

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Posted 1 year ago

“Tried to ring app support ...phone ringing over 30 minutes ....given up”

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Posted 1 year ago

“AA should stand for AVOID AVOID. I filled in an online membership application. Gave them my vehicle reg etc. Set up the direct debit. Congratulations on being a member No 6356011542439785 The very next day, 45 miles from home my clutch went. I needed to be towed home. I was told I had to pay £ 150 as I wasn't a member for a full 24 hours. What a con. The first recovery truck from Bennets turned up. When told my address was 45 miles away. He said it was too far and left. He didn't tell the AA he left me. I had to make another request for help. The AA man Russell towed me home. Very professional and efficient. The whole experience took 7 hours. The fact Bennets just drove off was shocking. Also the £150 charge I had to pay as I claimed within 24 hours. My first breakdown in 40 years. AA = AVOID AVOID AVOID AVOID”

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Posted 1 year ago

“Absolute rubbish. Initially had to wait 4 1/2 hours but unable to repair car. Then told the car would be moved but could take a further 48 hours. In meantime police (who had been very patient to this point) contacted emergency removal due to chaos car would have caused to morning traffic. This cost me additional £200. Find an alternative to AA if you possibly can. All the bad reviews I have subsequently read are accurate in my experience.”

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Posted 1 year ago

“1st time I broke down, I informed them that my clutch pedal on my transit was broke and could not be fixed roadside but they insisted on sending a repair van. Waited 3 hrs for him to say in 10secs it need a recovery. Then a further 5 hours before the lorry arrived. It's now happened again. Broke down at 4:50pm didn't get a van hear until 8:20. Now waiting for a recovery lorry due to get here at 12:35am. An absolutely appalling company, service is not fit for purpose.”

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Posted 1 year ago

“The AA HAS-BEEN taking money monthly knowing that I already had cover from my bank and outright refused to refund the money they gad been paid twice”

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Posted 1 year ago

“I am angry , my car wouldn't start so called aa have homestart , I also have an insurance I pay first £35 upto £500 ,the aa man couldn't get it started and towed the car to the AA autocenter I'm dartford .I rang sat to find out what's happening I was told it would be looked at today I rang again today they said I was never told it would be looked at today ( I am a liar??) It's not being looked at until Thursday!!a week! I pay £68 a month for a service I AM NOT GETTING ! Total joke ! AVOID go to the RAC anybody else !!! And I still don't have a car and am paying for a cab for work everyday as I start at 4am before the buses start.”

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Posted 1 year ago

“After joining online and suppling my vehicle reg etc.. The following day my clutch went 45 miles from home. My 1st break down in 40 years. I had to pay £150 as I claimed within 24 hours. The first recovery driver drove off as he didn't want to tow me home. He didn't inform the office, I had to request another driver. Took 7 hours to get me home. AVOID AVOID AVOID”

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Posted 1 year ago

“Everything that could poor communication Disgraceful service 2.01 Phoned AA finally got car picked up at 9.30pm wasn't answering phones.”

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Posted 1 year ago

“can never get through on phone ... renewals expensive along with canx fees and admin fees !!”

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Posted 1 year ago

“Great service today, Clive rescued me on the coldest day of the year so far! Followed me to my garage incase it broke down again! Can’t fault the AA, the guys who have come out to me this year and they have been a few times! have all been great, friendly and got me back on the road, thankyou x”

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Posted 1 year ago

“3.1 out of 5. Yet they claim higher on their website. Classic lying of a totally incompetent company. Sick of moaning about these uk companies who get away with taking yoir money and offering completely sub standard services.. . And they get away with it.”

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Posted 1 year ago

“Save your money and just pay a recovery truck when they inevitably happens been passed around since 5.39am this morning and just been told I’ve been passed to a third party company to be towed home who have told me they will be another hour should be home 12 hours after I left joke join rac”

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Posted 1 year ago

“Have asked for membership cards several times over the past 5 or 6 weeks. Always told they were sent, of course they never arrive. Customer service is slow and does not resolve anything.”

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Posted 1 year ago

“After 12h night shift work, my spring coil snapped on my way home. Called AA and they arranged patrol to arrive within 3hours. Although its a long wait, it did arrived earlier than expected. The guy who give a temporary fix was very kind and let me stay in his van for comfort while he's working away his magic. Then, my car was slowly driven to the nearest garage followed by AA van. When we arrived at the garage, AA guy went to speak to the garage about my car problem. Its all sorted. This happened around Stirlingshire, Scotland. Second time happened when we required AA, we were at the highlands. Again, quick respond and we're happy with the service. Will continue to use AA because we travel and explore Scotland outdoor a lot.”

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Posted 1 year ago

“Been customer 14yrs auto renewed with a massive price increase, no email ever recieved only just noticed and been told its over 14days.... loyal custmer thanks very much.... abslute scum bags”

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Posted 1 year ago

“Id give 0 stars if I could. We broke down at 9pm with 2 small children one of which was not well. The AA took 2 hours to recover us to the first service station a further 5 hours to take us halfway home because they would exceed theyr daily driving limit to take us all the way and then another 4 hours for the next one. A complete disgrace. We didn't get home until close to 11am the next day. I'm leaving the AA they don't give 2 hoots about theyr customers.”

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Posted 1 year ago

“AA Lewis Phillips (https://www.theaa.com/patrol/95362) responded to a breakdown (turbo dead), and was polite, friendly, ultra efficient and fast and very helpfully dropped me off locally then towed my car to the garage where it's being repaired. I've been with the AA for 30+ years and their service is flawless.”

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Posted 1 year ago

“I got a message on the dashboard saying to stop immediately. Looked under car and saw that oel came out of the thumb. Mentioned this to the Customerservice person and got told that my request to use the breakdown service was declined as it was an accident as I must have hit a rock or something”

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Posted 1 year ago

The AA is rated 2.8 based on 1,946 reviews