The AA Reviews

Name: The AA
Rating: 2.83

2.8 Rating 1,946 Reviews

45 %

of reviewers recommend The AA

Company Reviews

Questions

Metrics

2.8

Based on 1,946 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
Documents Delivered On-time	Greater than 38%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.8 out of 5
Avg Email Response Time	-1 hours
Cancellations & Refunds
Cancellation Process	Difficult

Visit Website

Phone:

03300 531 100

Email:

customer.solutions@theaa.com

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Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“WARNING: check your policy – relay doesn’t apply if you are involved in an accident. You are only covered for engine failure. I was charged £300 before they acted. After an accident on the M25 at 7.15pm, I was left on the hard shoulder alone for 4 hours, AA informed me it would take 2 different vehicles to get me home. After long and repetitive conversations, they finally agreed I would be taken straight home, but Mansfield, a subcontractor had other ideas. I was taken with my car to a service station at 11.30pm and left in an unlit area in the lorry park. This privilege cost me £300. I then had to wait an hour for another lorry to collect me and take me home. I felt completely vulnerable and unprotected so had no choice but to lock myself in and wait. There were no concerns for my safety and wellbeing. It took 6 hours to make a 40-minute journey. I struggle to understand the difference between accident and engine failure as my car definitely had an engine failure after the accident. Needless to say, I will be an RAC customer next year.”

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Posted 3 years ago

“Please don’t open AA break down because it’s no good in the night time after four hours is coming no answer me you tell me if you talking to me and push me and cancel all your policy please don’t open it a breakdown no good thank you”

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Posted 3 years ago

“Great service, very helpful and friendly”

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(Home Insurance) - Posted 3 years ago

“Took my money without my consent then said they would refund within 3 to 5 working days which they didn't.. Then got a email saying they had cancelled my cover?? Absolute jokers!!!”

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Posted 3 years ago

“Had the aa come out today in gwespr nort Wales when my van broke down I can honestly say they were fast and effective Ben the mechanic came out and manage to get our work van going again what a life save would like to thank him again thanks would highly recommend aa never been let down”

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Posted 3 years ago

“WARNING TO ALL THE VULNERABLE ONES IN… WARNING TO ALL THE VULNERABLE ONES IN SOCIETY, THIS COMPANY IS OUT TO GET YOU!!!!!! They sold me car insurance on the gocompare website which they stated included breakdown cover, but when my battery went flat in the country side in the middle of nowhere with my sick son. They said it was not included?? What a CON apparently you have to call the breakdown line to register WHAT A CON I’ve bought insurance in the past on go compare and always go for breakdown cover included and had to use them but not have to register anywhere it was already included in my insurance policy. So gocompare will be hearing from me. When I asked what can I do they said pay £150 and register as a new member with AA breakdown. Terrible company looking to get more money out of you. Through small little tricks on other websites totally unacceptable and the AA will be reported to the insurance ombudsman.”

Helpful Report

Posted 3 years ago

“We landed at London Stansted Airport today 10/10/2021 at 11.30 am to find that we had some issues with our car. We called AA to ask for assistance. AA arrived in about a couple of hours which was fine. But the gentleman said he wasn't able to help and ordered a tow truck for our car to be taken away. After about 5 hours wait the truck comes to the wrong car park, my husband needs to find him to realise that this was the wrong truck and he now needs to wait even longer for the right truck to come. I had to take kids home in a taxi as we couldn't wait any longer. This is not acceptable and I would like to make an official complaint. I truly hope this will be resolved immediately and taxi service will be provided to my husband to get home safely and as soon as possible. Unfortunately my husband is still in the Mid wait car park in Stansted Airport since 12:30 till now(21:33) and we still don't know when we are going to get help. So frustrating 😫”

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Posted 3 years ago

“Absolutely shambles! Constantly changing the ETA from which they recovered it and dumped at a petrol garage 40 mins from its final destination. I've now been waiting for my van for 24 hours! I wouldn't mind had someone not been waiting there to retrieve it”

Helpful Report

Posted 3 years ago

“Worst experience ever. Extremely long time waiting, they had no driver or hotel to provide, was left alone on motorway in-the middle of the night, was misled about the price-was assured that my policy covers the costs and now I have to pay over £800 for this nightmare!”

Helpful Report

Posted 3 years ago

“Rubbish service! 4hours we are waiting in the middle of nowhere with a 1 years old child ! (Weather freezing) and they told us that they are too busy to come to help, than said they send taxi for us which is (2hous pass still not coming)!!!”

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Posted 3 years ago

“The dog is very pleased with her pet insurance from the a.a. ,I did explain that they don’t ride motor bikes and sidecars ,nor do they salute your AA badge ,that was all many years ago ,she was obviously very disappointed”

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(Home Insurance) - Posted 3 years ago

“The AA employee released the brake on a hill & thevolvo V70 crashed into a solid wall resulting in £180 worth of damage. Despite many emails to a mr Pinnock who handles any claim agalnst the AA & a very retarded response to my mails & tel. calls they say that he denies the fact that he damaged my car. This has gone on for five months without resolution. I contacted AA headoffice but they were useless & ref. me back to Pinnock. I am now making a claim through the small claims court”

Helpful Report

Posted 3 years ago

“My car broke down, I was totally panicked, one phone call to AA, professionally and calmly dealt with and my car was back in the road in an hour.”

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(Home Insurance) - Posted 3 years ago

“So had the car MOT done through the AA what a rip off - A total rip off and waste of my time - never again - because of lockdown my injectors are dirty - they want to charge me £500 to have them cleaned - I spoke to a specialist in engine cleaning who charges £150 to do the job and he said even that was probably unnecessary - just get some injector cleaner and run it down the motorway was his advice - the garages that do the work are not allowed to say what they would actually like to charge for the work because they are under contract - the whole thing is a scam and set up to vacuum up cash for some anonymous cooperation.”

Helpful Report

Posted 3 years ago

“9hours sat in car waiting for a way to get home AA sent my job to a contractor Who declined my job 4 times as they didn’t want to go 200 miles to my destination I called the contractor myself to say car is not going to Newcastle that’s just where my address is and needed someone to come out to say car needs repair so I could get a hire car arranged while mine was being repaired A guy came out in a car took mileage see car was not drivable and sent job back to AA this was on the 5th hour Waited for enterprise to sort a car or taxi to my detention but later found out AA had not sent job over to them till the 8th hour Enterprise sorted a taxi and for me to pick a car up the next morning AA failed me due to poor control staff maybe being over worked or under staffed Or poorly trained Also contractors decling jobs they think they don’t want Tonight 2 weeks later I have broken down in a works hire car 38 min to get someone to pick phone up not enough staff I was told Contractor came out with no tools or computer to see what’s wrong with my car this is at 2am I have been told I will now have to wait till 7-9 am for a AA tech to start work at 7am to come out to reset my van as contractor does not have the equipment And AA staff don’t work at night Again poor service AA have failed me on the following short staff in control room Contractors that don’t have equipment to fix van AA staff not available at night time If this is the new AA I am no longer going to pay the premium cover and now be looking at taking myself my family and my works business to another provider that can serve as promise”

Helpful Report

Posted 3 years ago

“I’ve brought a brand new Toyota cross and what to change my insurance from my old car to this. They don’t have it on there listing!? Can’t get a full refund as will be charged cancellation fee and no insurance while they sort it out. It was suggested I pay for a short term insurance till they sort it out. Go compare have it on there listing.”

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Posted 3 years ago

“Dash lights on but car would not start, contacted AA and they were out within 30 minutes then in about 10 minutes the mechanic named Paul had the car fired up, very helpful and polite and explained what he was doing clearly and concisely , excellent service.”

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Posted 3 years ago

“Booked my MOT with AA smart care , everything that wanted doing was over priced , rang customer services to get them to put a £50 tyre on instead of a £127 one , also complained about being told the wiper blades would be £58 when a set from halfords ( who I consider expensive) were £22 , was told the tyre was already on and that the AA has to make their money on top of the garage, only used this service because the said an mot would only be £25 through them ....they certainly made up for the cheap mot on all the over charging, thoroughly disgusted, won't ever use smart care again or the AA for breakdown and insurance 😡😡😡 replied on Facebook to say was because they use premium parts but the customer services girl actually admitted they put their cut on top , shabby excuse to justify over charging 🤬”

Helpful Report

Posted 3 years ago

“Failed to attend a breakdown aftern2 hours from the original call , leaving my wife stranded alone. The AA finally called to say they wouldn’t be attending resulting in her having to walk alone in the dark to catch a taxi because the carpark barrier closed shortly after your disappointing phone call .”

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Posted 3 years ago

“an AA rep turned up in 30 minutes of our call out gentlman called Mike, resolved the immitate issue and gave sound advice on thee issue out at hand. Was friendly and helpfull. Excellent service”

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Posted 3 years ago

The AA is rated 2.8 based on 1,946 reviews